Krisshop Avis 

Awful Customer Service, failed to fulfill orders and many broken promises by customer services. Placed the original order on 26th April, limited updates but assured it was "on its way".. after 1 month was advised it was delayed but would be sent in 2 more weeks. After 2 months of chasing and often being ignored by Kris Shop - finally advised "out of stock". Offered alternative item, which was then delayed again by another 6 weeks and then told the item had been "lost" in transit. Total of nearly 4 months since the original order and then offered a refund of my Kris Flyer Miles... further advised it takes 3 to 4 weeks to refund miles in their system... of course 5 weeks later... no miles refund completed. A complete shambles of a business and a disgrace that this is how Singapore Airlines rewards its customers.. they should read these reviews and take urgent action to improve or close down Kris Shop. 0/10 and avoid at all costs.

order fulfilment takes forever - don't expect any delivery update or tracking link.
it's a shame for singapore airlines to be associated with this service.

It’s the worse experience ever, I would never order again from them. Firstly , they can’t fulfill orders that was placed, 2nd , getting a reply from their customer service is as good ad striking lottery. 10 to 1 ratio , 10 emails chasing for an answer you get 1 reply. My order was placed 2nd sept, now is 30th sept…and they still have not delivered or settled what they owe to me to settle the order.. its shocking and very very disappointing… its unreal.. u think kris shop is linked to kris flyer or Singapore airline…this is really really upsetting. I hope I don’t need to wait another 3 weeks before I get sorted.

What an absolutely appalling and highly embarrassing shitshow of an online shopping experience by a Govt owned company. Shame, shame on you bosses that you have utter idiots running this show. It’s ridiculous!

Absolutely USELESS site!! Ive tried so many times to get through the delivery part of the shopping cart!! Messages keep saying, check/review your cart, and the address doesn't have a 'region'. Ive deleted and re-entered my address multiple times!! The shopping cart is correct. It won't let me get any further to purchase the product!! For an airline that is supposed to be one of the better ones, this shopping site is a JOKE!! I agree with another reviewer who said, that they don't want us to use/access our points.VERY DISAPPOINTING!!

One of the worst websites ever. The site is super buggy slow and basically impossible to use. I feel like it's specifically designed to discourage people from using their points by making it essentially impossible to buy anything. You will spend more on the time and energy wasted on this website, than any reward you can get from miles.

What a joke ? Impossible to actually buy something.

ZERO after-sale service. I'm stuck with a defective US$70 jisulife handheld fan as jisulife does not recognise krisshop as an authorised dealer. ABSOLUTELY DISAPPOINTED! Should have read the reviews here before buying, so many facing similar issues.

I was very sceptical about ordering from KrisShop after seeing all the comments (mostly negative). However, as my husband and I were going to be in Singapore (we live in the U.K.), I decided to go ahead and placed orders with KrisShop using our KrisFlyer miles for the items to be delivered to the hotel we were going to stay in. To my relief, all of our orders were already at the hotel when we arrived and everything very well packed. I believe things went well because I deliberately chose items that do not have a blue triangular tag on the left-hand corner of the item saying “KrisShop Living”, as I suspect these items are stocked, managed and despatched by vendors outside the control of KrisShop. I also phoned KrisShop customer service to make enquiries before placing the orders. I was put in a queue and the automated voicemail said my call would be answered in approximately 2 minutes. My call was answered in 2 minutes and the adviser was very helpful. So all in all, I was relieved that I got all my orders and was happy with my KrisShop experience.

I did not pay attention to the fact the delivery time was well hidden throughout the whole ordering process.

So only when I had completed the purchase of an e-reader, I got the confirmation it takes standard 7-10 days delivery for a Kobo Living item (whatever that means).

I'm a PPS member, so expected some krisshop perks without checking too much into it. Turns out, I paid 15SGD more then the usual suspects Shopee or Lazada and need to wait longer for my item.

Completely useless outfit. Item delivered to me on a flight - did not work - getting to speak to someone is almost impossible and getting to return the item is complicated and takes a huge amount of patience

Do not buy from KrisShop. Non existent after sales support. I bought Hoverair X1 and was trying to get replacement batteries that swell. No response via email, chatbot or phone. Emailed Hoverair and they can't do much because KrisShop is not an authorised reseller for them! Now I am stuck with faulty product and no recourse!!

A Travel adaptor bought from Kris Shop while flying in Singapore Airlines turned out to be defective during very first use. Kris Shop has been non-responsive and Singapore Airlines is avoiding responsibility though their crew sold it in-flight.
Consumers be aware !

They dont even deserve 1 star, system being forced to give them that.

So called Singapore airlines official store, but every single things are done manually with the clients, unprofessional response, they think they are great but brainless dude are handling all the store setups.

Does not even warrant the 1Star I am giving it. After being given a $200 voucher as a goodwill gesture I now find the item cannot be posted to Australia. Only SQ address. What a waste of time. Singapore airlines has lost it well and truly. 3 emails and still no response.

Which consultancy did this? This website is atrocious and deserving of the 1star reviews they have gotten.
- Search does not work: Searching exact product names will still throw you something else totally different. What's the point of the search then?
- UX not intuitive: I spent so long trying to pay for my products to realise that the product I choose can only be bought with miles. Then whats the point in showing the non-miles amount?????
- Business process not organised: Registered for a $15 promotion. After spending days waiting for my promo code, to realise after reading the T&Cs that they will only email end of the month? What is this slowness? Why cannot immediate?
- Overall, bad UX. Did the consultancy even do usability testing or talk to users? Who is the product owner.
- Wouldn't want to use this website but I have to use my SIA gift voucher. No way to filter out product that accepts non-miles. Majority of the items I clicked are "full miles redemption".
- A simple payment process took me hours.

Always emails and incentives from Singapore Air for Krisshop. I've been trying to purchase something for 2 weeks with ZERO success. I get as far as entering an OTP for my purchase to then get the message "There is an issue with your payment. Please try to place this order again." Have tried with multiple cards, same message. Customer support is zero. Despite requesting assistance and getting the standard message "we will get back to you in 3-5 working days", you never hear from them ever again. Calling is also a waste of time. I just tried the same transaction again. Still same issue.They can quite honestly take their shop offline because it's useless and so are they.

I ordered 2 Penfold Grange at a discounted price and was told there was a stock issue 2 months ago and didn't honor the deal. They were still advertising it for sale but at a higher price. I have yet to receive my refund or even a reply till today.
I have repeated email and also chatted to them online and it's always the same reply that they have a high volume of queries and will reply in 3-5days.. it has been over that period!! What kind of dishonest business are they running here!

I wanted to use two vouchers that SQ gave me as an excuse for a service flaw on a recent flight. All the items I wanted (electronics) were not available for inflight delivery. So I chose home delivery (to Europe). For 170 SGD (120 EUR) in goods I was told to pay 204 SGD (144 EUR) ADDITIONALLY for delivery!!!!

Thank you, but no, thank you! :-(((
If only I had told them to give me miles on my account instead of this stupid voucher!

I am not sure if Singapore Airlines or it's corporate reviewing this company providing the Krisshop. The entire service provided is below average.

They are not available via email or calls. The call automated message states average wait time is 3 minutes but no agents pickup up the call even after 15min wait.

When we order, they mention that the order will be delivered in 3-5 days. It has been 7 days since the order was made and have not received the order yet.