Lakshmi Stores Avis 

Terrible experience,
Money was taken for order and delivery.
No communication.
No delivery, phoned several times.
Apparently goods not available , now chasing for refund with little hope.
Avoid this company

First time of using this company and my last. Ordered a product and received something else, upon writing and contacting them on What's app, all I get is we will raise this issue with the warehouse, who clearly do nothing. Still not been advised how to return the unwanted items and if I will ever receive the items ordered. Needless to say I will and advise others to stay clear of the poorly run business. They have zero customer service skills. ORDER LSN118825

Very disappointing experience. I ordered jasmine flowers from Lakshmi Stores. I called several times to check on my order, but no one answered the phone.

When the flowers finally arrived, they were already brown, dried out and not fresh at all. They were in such poor condition that I had to throw them away. I ordered jasmine flowers expecting them to be fresh and usable, but what I received was completely unacceptable.

Very disappointed with both the quality of the flowers and the lack of customer service. I will not be ordering from Lakshmi Stores again.

I am writing this review to share my personal experience and to make other customers aware.

This store is one of the few Asian grocery stores serving the Pakistani, Bangladeshi, Indian, and African communities in the area. Because there is very little competition, I feel that customer service and product quality are not given the attention they deserve.

I purchased a 20 kg bag of rice for around €45. When I opened it at home, I found that the rice was infested with many small black insects, had a very unpleasant smell, and was clearly old and not fit for consumption. I contacted the store and requested an exchange or refund. At first, they refused to help. Only after I told them that I would leave an online review did they agree to exchange the rice.

However, when I chose another bag of rice, they charged me an extra €7, even though the normal price difference was only about €3. As a regular customer who has been shopping there since the store opened, I explained that this was unfair. Unfortunately, the response I received was disappointing. I was told that if I chose not to shop there anymore, it was not a problem because they had “thousands of other customers.”

I believe every customer deserves to be treated with respect. If a product is defective or unsuitable for consumption, customers have the right to request an exchange or refund. My advice to everyone is to always keep your receipt and inspect your purchases as soon as you get home.

I also think the store should pay more attention to hygiene and product storage. There is often a strong unpleasant smell when entering the shop, which may indicate poor ventilation or storage conditions. Food quality and cleanliness should always be a priority.

I hope the management takes this feedback seriously. Running a successful business is not only about making sales—it is also about providing good-quality products, maintaining proper hygiene standards, and treating customers fairly and respectfully.

BAD EXPERIENCE WITH VEGETABLES ROTTEN AND EXPIRED PRODUCTS DELIVERED
THEY WERE APOLOGIZED FOR THE PRODUCTS .
AFTER LONG CONVERSATION,REFUND WAS APPROVED OBLY FOR EXPIRED ITEM AND FOR VEGETABLES .
ONLY GOOD THING,CUSTOMER RESPONSE WAS VERY GREAT

I have been a customer of Lakshmi Stores for over 4 years, but this recent experience was extremely disappointing.

My order included perishable fresh vegetables and frozen items, along with a paid temperature control pack. The delivery arrived in a cardboard box that already had visible holes, indicating the box was damaged or reused before packing. This raised serious concerns about hygiene, pest risk, and temperature control.

I raised the issue with photo evidence. Instead of addressing the damaged outer packaging, the response focused only on internal policies and explanations about inner wrapping and “air circulation”. No apology, refund, or replacement was offered.

Fresh food deliveries require intact and fit-for-purpose packaging, especially when frozen items are included. Unfortunately, this standard was not met, and the concern was dismissed rather than resolved.

Very disappointing experience, especially for a long-term customer.

I ordered 4kg of Longan fruit. The fruit was excellent, very fresh. The packaging used to pack the fruit was first class quality. The shipping packaging was also excellent and well packed. Furthermore the price of my items was much less than I would have paid elsewhere.

I ordered over a £100 worth of shopping and it did not arrive in time, when i kept calling them and escalated the matter, finally the package arrived today sweet tin dented asked for a replacement they refused. Customer service is terrible avoid this company

Very disgusting company with zero customer service

I received a birthday gift sent from overseas by my sis who's in her late 70's and wanted to give me something 'local.'

Delivery on 22nd Dec 25, the next day, I opened a custard apple - ROTTEN.
The 3 mangoes were very green and one after another rotting before they could ripen.
Lakshmi stores only give excuses and excuses..horrible company, waste of money and time..avoid like the plague.

I have ordered food online from this shop a couple of times in the past, mostly canned or dry items, and never had an issue. This time I bought laddu as they advertised they were fresh! They came stale, the taste was bad/bitter, and I immediately realized they were old and rotten, so I binned them. I requested a refund for that item from the shop, but they refused unfortunately. I would not buy from them again and highly recommend not to buy items that are advertised as fresh.

I was really disappointed that some of the fresh food (pakora and aloo tikki) was delivered covered in spots of mould.

When I contacted the shop, they really couldn't care less. I was told that it left in perfect condition and as a result they cannot offer a refund or replacement (thank, you Kayalvizhi).

As a long time customer of Lakshmi Stores, this will be my last purchase.

excellent packing and delivery no delay and staffs are friendly

I am a regular customer of lakshmi stores. They have excellent customer service. Recently teammember kayalvizhi helped me to sort a issue with my order.it was so quick. Thank for her and the things i brought was good quality and fresh. I recommend this store.

Worst experience. Flowers delivered were all rotten and black. The delivery was just a day before pooja, so had to rush to some other store to get the same again. When raised a complaint, they said it is all due to weather and they cannot do anything in this order and suggested some discount in next order. Never gonna order again anyways. Stores should not be selling products which they cannot deliver with quality. Would definitely not recommend to anyone.

Terrible customer service. I deeply regret shopping at this store. They delivered the wrong items, and now they refuse to issue a refund until I return them—despite the fact that I’m severely ill and unable to go out. I’ve called multiple times to report their mistake, yet their customer service is utterly unhelpful. I asked for the nearest DPD drop-off point and was sent links to locations at least a 17-minute drive away! I honestly can’t believe this. Instead of taking responsibility, they expect me to fix their error. Zero stars. Absolutely disappointing.…

This was one of the worst experiences we’ve had. We ordered fish online, trusting it would be fresh and worth the high price we paid. Unfortunately, the fish we received was completely spoiled and rotten. It was truly a pathetic experience. Please be cautious and don’t blindly trust sellers like this—ensure you verify the quality first. What we received wasn’t even 50-60% of what was promised.

Asked for frozen fish and also paid extra for cool packaging, but everything came fully thawed. then they apologised and sent another lot free of charge and as before all came fully thawed. Not good frozen food packaging. My advice is don't bother buying frozen food from them

Awful store. Arranged jasmine garlands for wedding, to arrive 3 days before. Despatched immediately despite me emailing repeatedly
No answer ever from any customer services. Total waste of money had to throw them all away as dying after 4 days….2 weeks before wedding
Avoid if you need anything for wedding

I’ve ordered from here many times now—especially for their mangoes. I’m really grateful that they stock a wide variety, not just the usual popular ones. We’ve had a few issues along the way. Customer service can be a bit slow and sometimes requires follow-up, but they’ve always resolved things in the end. All in all, a good experience!

I’m extremely disappointed with my recent experience. I ordered a 1kg PRE-ORDER VILLAIMEEN UNCLEANED fish and received it on a Saturday. The moment I opened the package, it had a strong, unpleasant smell. I followed all proper cleaning and cooking methods (including a traditional Indian recipe), but the fish was clearly spoiled. I had to throw the entire dish away.

When I contacted customer service to request a refund, I was told I had not reported the issue within 24 hours—as if spoiled fish magically expires at exactly 24 hours. This is unreasonable and dismissive of real quality concerns.

Additionally, the mangosteen I received was tiny and not worth the price.

This experience shows a lack of accountability and poor customer service. I will not be ordering from them again, and I strongly suggest others think twice before trusting the quality of the products or the support behind them.