Lakshmi Stores Avis 

I ordered Tata Loose Tea and because of the bank holiday I was not expecting my parcel quickly. I was pleasantly surprised when it was delivered on Sunday 28/5/2023. Excellent service - thank you.

They don't check the items before dispatching, fruits are moldy and rotten.

Constantly refused to send return label for pressure cooker which was too small even though i offered to buy bigger one!!!

Absolutely horrendous customer service. Order placed 4 days before 11th Jan for Pongal on 15th Jan and reaches after the festival. Nobody to answer the phone and raise concerns and no response. All the items are spoilt because of your delay. I have sent email to not deliver the goods and issue a refund. No response to this either. I didn't have a chance to rate less than this else would have.(order no LSN38734)

Delivery not arriving at the stated time.
Unhelpful customer service
Deliberately cut off calls when you call to chase up
Refusing cancellation and refund among may other things
Keeping customers in the dark
Not calling back to inform what is going on as promised ect ect

Very worst customer service. I ordered chicken which is supposed to be delivered today but hoping to be delivered tomorrow. Called customer service and got unhelpful reply. I have been ordering from Lakhsmi stores for some time and this is my third worst experience. Everytime the frozen items are delivered in spoiled condition. Even when I call customer, they simply ignore it or give rude and unhelpful reply. Definitely not recommend this store for sure. You lost a customer! That's it.

The frozen product I order arrived fully defrosted and was unusable as not anylonger safe to use from a health perspective. The defrosting was due to the store not even closing the temperature control bag, which you have to pay extra for, so had nothing to do with the time it took to deliver but only with the negligence of the store making sure the products are packed to a minimum standard.
I tried to solve the issue with the store but first they ignored and did not answer for a week, then I got a rather unhelpful reply that they need more time to find a solution, another week without communication goes by at which I write them again and only get a rather impolite reply of they do not refund frozen products. The mistake was made on the stores side and they blandly refuse to rectify their mistake nor acknowledge it.

Please avoid buying from this shop. They say new stocks arrived on their website& adds but they sell very old stocks and they don’t respond for your complaints and enquires.
Very bad experience for me ., Ordered snacks for Diwali on 22.10.22. They mentioned special sweets coming from india for the Diwali , so I ordered few snacks and sweets and I received all old stocks (D.O.M in April22 ) which smells really bad and you cannot give it to your kids and friends who came for Diwali. We just put them in the bin.
When I raised the complaint with their customer care , they simply say it is not reached its expiry date. So it can be consumed. Not one pack all the packs are old. and the sweets are hard and crumbled. Waste of money and frustration over the festival.

I purchase from Lakshmi stores on a regular basis. Mostly once every 3 months or so. However my last purchase with them was the worst experience I had. Possibly my own fault for purchasing something like mangoes from them. I had purchased mangoes (BANGANAPALLI mangoes. Order number LSN29200 . It was 4KG mangoes for 23£) The quality of mangoes was fantastic. Given the good experience, I placed another order with them for 2 boxes of mangoes. Order number LSN30367. This time the cost was the same but the quantity was less. it was 3KG for £22.99.
Some positives about the store
- Always used to send things on time
- Great response
- Great packaging.

About order LSN30367
- Since they reduced the quantity, the previous time it was 4 kg (12 mangoes in a box) vs 3kg (9 mangoes in a box). what this meant was there was space within the box for the mangoes to move about. Both boxes had free space and the mangoes were not tightly packed.
- The mangoes were over ripe which meant most of the mangoes were broken and started leaking and rotting because of the transportation.

Consequence: I had 18 mangoes with me of which nearly half of them were rotten/damaged and the other mangoes were so ripe that they all had to be cut up immediately on the day of arrival. If they had arrived another day late because of any reason we would have lost them all.

I complained to the store about this and gave them photo evidence of the same. Reason: I spent 46 pounds on mangoes and if they were off season/ over ripe , they should not have sent it to me. They could have just said its over ripe and I would have cancelled the order. It just looked like they wanted to get rid of all the stock they had.

When I contacted them first, I got an apology letter and that I would be given a resolution soon. But after that they just decided to keep silent.

Long story short : I do not think I am going to purchase from here again.

Just got a box of rotten mangoes from Lakshmi store. The customer care asked for a million photos and did not process a refund. Very shoddy service. Stay away from them

Very poor service and delivery of items. Few of the items were missing for which i repeatedly asking for refund and they didnt respond.

Quality of mangoes were very poor. It was rotten from inside.

I will not recommend it to anyone

Might not get what you order online & don't expect help from customer support. Placed order for 12 mangoes, but only received 9. Website stated 12pcs or approx 2.5kg. Admittedly, the weight is right, but I ordered since I wanted 12 mangoes which you are unlikely to get for 2.5kg. Customer service only interested weight is right, despite misleading website. I suspect this might be intentional - the mango advert disappeared from website. Also the 9 mangoes were normal sized, so almost no chance to get 12.

Horrible and irresponsible service. £70 were at stake and no one cares! DO NOT ORDER FROM HERE! I would never suggest ordering from them. Long story short, ordered from them and enquired if this can be delivered on time and they promised yes but did not deliver. I agreed to accept on the next day and they delivered it to someone else’s house and told me it’s delivered. When I called them they said we cannot contact DPD now so we will investigate and let you know. Next day they deliver the same package from someone else’s house and send it to me even though I said I would not accept like that. The frozen stuff obviously went bad and mangoes box was spoiled too. They do not want to refund money at least for the bad stuff. Waste of money and strength as they do not care for your money.

A frozen stuff kept outside for 24hrs is consumable according to them and they asked me to check if there are any bucks(dont know what bucks mean??) and if there are any then they will think. So I have to feed my small kids and family cuz they won’t take it back.

1. DELAYED DELIVERY
2. DELIVERY TO WRONG ADDRESS
3. TAKING THE SAME PACKAGE THAT WAS DELIVERED TO WRONG ADDRESS AND SENDING IT TO ME .
4. GETTING DOWN TO A LEVEL OF CHEATING, LYING AND BLAMING JUST BECAUSE THEY DONT WANT TO REFUND FEW BUCKS.

Following from my last review:

Lakshmi Stores, despite all the evidence provided, refused to grant the part-refund, but wished to consider dialogue about it even after I have spent, or rather wasted, several hours collecting and giving them information, photos, further explanations, etc.

Paypal.com, on the same information, have just a few minutes ago sent me the following email:

FROM PAYPAL.COM

Dear xx

Case closed in your favour.

We reviewed the case you filed on 23 May 2022 (Item wasn't as described) and on the basis of your information and the seller's response have decided in your favour.

We've issued a refund of £11.50 GBP to you today.

Dispute case ID PP-D-150841588
Transaction amount £45.98 GBP
Dispute amount £11.50 GBP
Transaction date 19 May 2022
Item description 12 PCS xx FRUIT
Item quantity 2
Seller name Lakshmi Stores and Traders Limited
Transaction ID 00V54847E5485254P
Item dispute reason: Item wasn't as described

This case is now closed. Thank you for working with us.

Paypal Inc.

======

Moral of the story:
(a) Check the Trustpilot record before ordering.
(b) Pay via *Paypal*, especially if for less than £100 (below that limit recourse to your creditcard company is discretionary).

Everyone makes mistakes. But even if this was only a mistake, the seller should then rectify it, instead of arguing with or "explaining" to me that they were selling on a weight basis even though everything stated was re quantity/number. Paypal (well done!) saw through all this nonsense and decided in my favour.

The fruits themselves are of good quality, medium-size (which was as expected), packing was adequate and the delivery was very speedy. I have no complaints about any of that. For that reason, I am rating it 2-stars rather than 1 star.

I will now instead leave Paypal the 5-star review for doing what Lakshmi should have done. I hope they learn from this - the lesson is simple, supply what you said you would supply, rather than changing the rules after the event.

Order delivered quickly. The items are very well packed and the quality also seems good. Thanks to the owner for the quick delivery and service. Keep up the great service to all our people.

Order missing a product and products had a weird flavour and can’t get a refund

Hopeless customer service, jumpy website, delivery issues most times, refund voucher doesn’t work & not willing to understand customer perspective at all.

We bad customer service. I asked them many times if I can get my order the next day, before ordering. All they said is, order now since we are closing delivery time soon. They didn’t mention anything about ordering before 12 for next day delivery. I want the order for Tamil New Year and now I’m not getting it and now I have to spend another £40 for the items. When I asked customer service they said they can’t get the order back and they won’t refund me.

Worst customer service ever.

Terrible customer service. I bought a small clay drinking jug that was defective. My emails for info on how to return were ignored. The contact phone number was never picked up. I tried 10 times. Fortunately the item was not that expensive. Caveat Emptor.

Received about to expire items of frozen prawns where I missed going through it online. When I opened the pack after few days, these were rotten then only I had noticed that bb is passed. I raised a ticket for this. They called me and said they would refund £5 where I had paid £8. I was ok for it since there was my mistake too. But found to be I had received 5% discount coupon on the order amount and noticed this after adding items to the cart. Complete waste of my precious time and money. Avoiding it further.