Lamontstone Avis 

Very poor after market service. Stone started to move in the kitchen within a year of fitting and company representative Paul Morrison demanding more money to come and fix it despite us paying about £3k for the worktop last summer. I’d go elsewhere, just horrible to deal with.

I am extremely disappointed with the way my complaint has been handled.

Shortly after moving into my new-build property, I noticed a large area of the quartz worktop that appeared to be covered in handprints, fingerprints and smudging that would not clean off. This was not normal day-to-day marking, as any marks created during regular use could be cleaned away. The issue was present from installation and has remained ever since.

Over the last ten months, I have spent an unreasonable amount of time trying to have the matter investigated and resolved. Despite repeatedly raising concerns, I have experienced long delays, poor communication and a lack of accountability.

I was led to believe that an inspector would attend to assess the issue. However, it later became apparent that the individual sent was not an inspector at all, but a sales representative. During his visit, he told me he had never seen a problem like this before and even phoned his manager to advise that the matter needed to be escalated to another department. Given those comments, it was surprising and disappointing that the issue was not treated more seriously. I also feel it was misleading to present a sales representative as someone who was there to carry out an independent inspection.

What has been most frustrating is the repeated suggestion that this is simply normal for quartz surfaces, despite the fact that the affected area is clearly different from the rest of the worktop and has been present since installation. If this were a normal characteristic of the material, there would have been no need to escalate the matter after the representative acknowledged he had never encountered it before.

After ten months, I am still seeking a fair resolution. Customers spending significant amounts of money on a premium product should expect both quality workmanship and a professional, transparent complaints process. Unfortunately, my experience has fallen far short of that expectation.

Moved into a new build house little over a week ago . Not even a week in we notice a deep dent/chip on the quartz worktop on the island . We paid a significant amount of money for this upgrade to our kitchen .
I rang lamont stone coleraine and even sent email with pictures . Paul Morrison rang me and said he would call back yesterday and didn’t. Then I received an email today 15 mins before closing time to say it’s not covered under guarantee as it was fitted on the 13.1.25 and we moved in 31.1.25 and I only came across the chip as I was using the care cleaning kit and its very noticeable and now the integrity of the quartz work top has been compromised .
Terrible costumer service
Almost felt like he was insinuating it was me who done it.
As a “gesture of good will” he said they would repair it free of charge .
That doesn’t take the dent / chip away and he fine rightly knows that him self . I have spoke to two Independant quartz specialist over the weekend who said with out a doubt it needs replaced .
And near impossible for something like that to happen when it was installed . So it’s obviously before it was installed . I am just very very disappointed and when reading the email I was speechless didn’t know wether to laugh or cry .
Just a horrible situation that my new home isn’t perfect . If I could attached pictures I would but don’t have the option to .

Last year we spent a significant amount of money to buy quartzite slabs to be cut for our new kitchen. Everything went well until after the installation when we noticed an open fracture on the corner of one of the pieces. After making the company aware it took two visits from them to more or less fix the problem - although you can still feel a little of the fracture. However, that is nothing compared to the major issue we have had with the lack of proper sealing of the stone before/ during fitting. As a result we now have water marks all around the sinks. After reporting the issue they tried to fob us off with "its natural stone and you need to keep sealing it and that this can happen". Only after sending them a photo of knife being able to fit between the worktop and the sink did they agree to having it "resealed". They sent a couple of guys out who just put a bit of silicone around one sink and I had to ask them to put it round the other. They also said the water would dry out, which has not happened and if anything the issue has got worse.