LANAI Outdoor  Avis 

Poor communication post sales.
At this point in time I can only review on service, not product. Two stars is because sales was excellent (naturally), great communication, couldn’t do enough. However, at this moment I’m finding it very hard to get any meaningful answer as to how long our order will be. Order was placed at the very start of April and we are yet to receive a shipping date. An email was received in May saying we would have one in the next two weeks, and this week we have another saying in the next two weeks. In order to manage expectations the question has been asked what lead time are new customers being told, the reply ‘a delay’. I certainly wouldn’t have placed an order with an open ended lead time.
At nearly 15 weeks (mid July) since order, and having handed over £10,000, I don’t think it’s unreasonable to be expecting a firmer, definitive response.
I am merely using this platform to try to garner a response because phone calls are lacking and no one ever calls back.

We do indeed now have an installation date, thank you. However, the end of September, six months since ordering isn’t what I’d call acceptable. Nevertheless, it’s a date, which is all we wanted so we had something to work too. Thank you.

UPDATE AS OF TODAY 22/09/2025

EMAIL RECEIVED TO SAY INSTALLATION NEXT WEEK, 30TH SEPTEMBER, HAS HAD TO BE RESCHEDULED FOR THE 24TH NOVEMBER!!! THIS WILL PUT THE INSTALLATION AT 8 MONTHS (34 WEEKS) SINCE PAYING A DEPOSIT OF OVER £10000. THE WHOLE PROCESS IS BITTERLY DISAPPOINTING!

04/03/2026 Review was removed, simply resubmitting.

From our very first meeting to the installation day, I felt completely confident that everything would be done to the highest standard. The Lanai team exceeded my expectations at every step — truly a pleasure to work with. I’m genuinely happy I chose them and can’t recommend them highly enough.

We chose a large 8 metre long veranda with electric blinds to complement our south facing sliding doors. We chose this in 2024 and the building work on the house meant that it was not installed until the late summer of 2025 at the price originally specified. The material turned up with the right RAL colour and the installation team were highly professional having liaised with our builders effectively. All was done in a day. Some minor complications were rectified a week later by another team. Since then the veranda has been working perfectly and provides a lovely outdoor space. Highly recommended.

Our Lania was installed in March 2024. Construction was excellent, the men arrived early on Saturday morning and worked continuous through until the end of the day on the Sunday
Construction was very smooth and workmanship was excellent, they were well organised and very professional with minimum disruption to our weekend.
We have so enjoyed the extension it has given us to our lounge, and the added space to enjoy the garden in all weathers. It still looks as good as new
Thank you.

We had an outdoor gazebo with a tilting roof and automatic transparent side blinds fitted in 2023.

We did a lot of research before purchasing, and this was over twice the price of the nearest competitor's quote. Still, the quality of both the samples we saw and the salespeople's knowledge was in a different stratosphere.

Fitting was a dream; it took many days as it was built on site, not just pre-fabricated. It worked exactly as we had imagined, and the quality was even better than I had believed it would be.

We had an issue about a year later when one of the sides failed to close. One simple call and two days later, an engineer was on-site and showed me how to reset the system if it did it again, which it never did.

This was more than a simple gazebo in the garden; it was an extension to the house, a perfect room from our lounge into the garden, heated in the winter and a wonderful decision to fit. It was used every single day.

Last year, we moved, and the house was sold in a matter of days as the person fell in love with what we had added. The best incentive was that we recouped the entire cost in the sale.

their technical team was very helpful, they send me drawings and explain how the delivery will be like on the lorry. so that i can prepare for the work in advance. the price has been fair, i checked with a few other company. i found Lanai is more transparent on their quotation. lead is similar to others. because the product was coming from abroad. it took 7 weeks to get to us. which i found it is not bad.

After several visit from varies companies we settled with Lani who for us came out top. From the first visit we had a very professional service and any queries we had were soon answered and that made me feel very confident with them.
Put up in March 2025 and it’s amazing.
With the extras of the automatic blinds, fitted lights we have used it constantly and it looks expensive . The guys who came to fit were very professional ,clean workers and made the job look very easy .

From the first consultation to the final installation, the whole process was handled very professionally. Our new veranda looks fantastic and was installed exactly as promised. Communication was clear and reliable throughout.

We had a good search and had several site visits from similar companies for ideas and quotes
I was so pleased with the professional site visits with no pushy salesman
We agreed on Lanai and awaited delivery
This was delayed by a few weeks but when it turned up with three fitters we were delighted
The workmen were polite and friendly
We had fitted a six metre wide glass veranda with a four metre aspect
Also with fitted lights and electric rectractable blinds in the roof and front six metre wide vertical blind
It’s an absolute knockout and it’s been fitted just over a year now and we have never looked back
It is German engineering at its best and gives us greater usable outside space
Well done Lanai

Our Lanai Iris louvred 6x4 meter roof was installed 3 years ago. It is a superb piece of engineering, a quality addition to our home. Our outdoor furniture remains dry and usable under the roof all year round. This is a bespoke roof painted in our choice of Ral colours that complement our house. The survey, delivery, installation, were all first class and very professional, the overall quality and functionality of the roof is second to none. We are able to use our south facing patio in all weathers. It is not an exaggeration to say that our wellbeing has been enhanced by our Lanai Outdoor Iris louvred roof.

Wide range of styles, fabric and colours. Multiple home visits to discuss options, friendly and professional team. Product fantastic! Very happy.

The quality of workmanship is excellent. The installers were punctual, respectful of our property, and left everything clean and tidy. The glass room feels sturdy and well built.

We purchased our Lania outdoor living space just over three years ago and it has proved a great addition to our property. The key benefits:
• It represents an adaptable living space which caters for all seasons
• It is sheltered but still open — works in sunshine, wind and rain
• Perfect temperature balance: airy when the sun is out, warm when it isn’t
• Lighting and heating make it cosy after dark
• Quality of the build is excellent — solid and built to last
It genuinely changes how we live in our home and offers the opportunity to enjoy our garden no matter the weather.

A fantastic experience from start to end. Angie and the team were incredibly helpful with product selection and went through all the options for the awning we wanted. The product itself is of amazing quality and has worked without issue for some time, and still looks great - no fading, stains or anything like that.

Just saw a 5 year memory on my Facebook of when our 4m by 6m Iris was installed. We have been very pleased with the product and have had many lovely evenings on our terrace. We had electric blinds installed on either side, the act perfectly as a wind break and means we use our outdoor room from March through to October. It’s been a great investment.

We had Lanai replace the old external patio doors that became internal doors between 2 rooms, after we had an extension built with Lanai all Glass sliding doors in 2019. We have been extremely pleased with them as they let 100% light through them into the Dining area. After all this time they work really well as then did when they were installed. With out any maintenance The team at that time removed the old doors, made good all around the new doors and filled in the gap between the 2 rooms to provide a level floor.

This is perhaps the best structure I have experienced!!!
It is beautiful, well made, durable, all guests have commented on it.
I never want to downsize because of the garden with our Lanai structure.
Incredible customer service and the fantastic Angie who deals with all queries from start to finish and afterwards too!!
From initial enquiry to planning visit to installation it was seamless with the customer at the heart of the sale.
Well done to the entire Lanai team.
Rubina West Midlands

A very sleek looking awning which we love using, whether it’s raining or hot and sunny. It’s like having another room in the fresh air. Very pleased overall.

We looked at several other companies but are pleased with our choice of Lanai.

Had a Weinor awning installed just as we were coming out of lockdown as my garden had zero shade. Lanai were brilliant, from survey to quote to install and the ever personable Angie in the office who seems to remember every customer personally! I had an issue last summer that it wasn’t opening quite properly - within a week they had someone out to take a look, tinkered with the settings and it was back to working perfectly. Can’t recommend Lanai enough for quality and service. I’m saving up for my pergola next.

Prompt, professional, always kept to promises, very good quality of material and work.