We purchased our Lania outdoor living space just over three years ago and it has proved a great addition to our property. The key benefits: • It represents an adaptable living space which cate... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Although I didn’t make a purchase (only because these structures are more permanent than I was looking for) this company sent a brochure very promptly and followed up with a very polite phone call. Wo... Voir plus
L'entreprise a répondu
We had a 6m x 3.5m KOA Awning Fitted on the back of our patio doors and being South facing they have been a game changer with keeping the house cool in Summer and also an extension of our lounge whe... Voir plus
L'entreprise a répondu
It’s now just over a year since our Lanai Iris Pergola was installed, so we’ve had a good amount of time to get to know it. The robustness, quality and style cannot be disputed. It looks and operates... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Lanai Outdoor have an extensive range of bespoke contemporary glass extensions, verandas, glass rooms, patio awnings and louvered roof canopies.
Coordonnées de contact
King Street, CB1 1AH, Cambridge, Royaume-Uni
- www.lanai-outdoor.com
4,6
Excellent
291 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
New veranda supplied and fitted. Fantastic throughout. Very happy
14 mai 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for your great review. Pleased you are happy with your purchase
Great service I ordered a glass roof…
Great service I ordered a glass roof 10/10 for installation and quality. Really recommend to anyone
14 mai 2021
Avis spontané
Réponse de LANAI Outdoor
Thank you for your great review.
Had my awnin done by larnia very happy…
Had my awnin done by larnia very happy has finished my patio of perfic many thanks wld defo recamend 2 my friends
12 mai 2021
Avis spontané
Second time I delt with this company
Second time I delt with this company. Excellent service again. They Installed a glass roof for me top quality and service
11 mai 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for the review
I recently purchased an awning from…
I recently purchased an awning from Lanai. Very happy with the quality and workmanship would highly recommend to anyone.
7 mai 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for your kind review.
Amazing company
Amazing company! Purchased a veranda recently and it is perfect!! Brilliant company! Highly reccommend
5 mai 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for this great review.
So happy with my items
So happy with my items, great customer service, I will definitely be ordering again thank you 😃
4 mai 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for the review.
Second purchase from these absolutely…
Second purchase from these absolutely perfect once again, my garden now looks complete thank you
4 mai 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for the great review.
Great service and customer care
Great service and customer care. Quality of canopy was spot-on.
2 mai 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for the great review
Do not put any trust in this company. They do not care
The culture of the company is a disgrace. From the sales person fumbling on prices to the outsourced surveyors, outsourced installers, admin team and totally disregard for the customer of the Managing Director. When literally everything has gone wrong with such a significant purchased you would expect the guy at the top to show some compassion.
I suggest reading the one star reviews on Google as this company is very good at manipulated the review process.
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Based on the current reply to this review I can now add that Lanai are liars. The surveyor candidly admitted to my husband when he came back to measure up that he botched up the whole job. Too high, too long and not wide enough.
Also no offer of resolution has been made and now there is no expectation of one based on my research of Lanai. I plan to take legal advice to claim back my £34,000 paid to Lanai dating back to September 2020
17 avril 2021
Avis spontané
Réponse de LANAI Outdoor
Dear Mrs James
Update - This installation is now completed to the customers satisfaction.
We apologise for the delays.
We have hundreds of very happy customers.
Apologies that we have encountered a couple of issues with your installation. There was an issue with the perimeter fencing position running out of line meaning the whole structure had to move forward slightly. We assure you that our installers do not take “short cuts” We have agreed to have the two gutter beams remade as the manufacturer had also incorrectly positioned a post fixing point – this will resolve this issue. As soon as these issues were identified, we contacted our supplier and provided them with details of the parts that need remaking. Our director is directly involved in this process to ensure we can turn this around as quickly as possible. We have discussed the structure with our lead fitter and he assures us it is currently safe, the reason we could not dismantle yesterday was that we only had a team of two men on site yesterday and taking down such a large structure would have been a health and safety issue without a third team member present. We have tried to be as flexible as possible, working around your other site works (blocking up window, having the patio laid, then deciding you would not be having the patio laid etc.) and have accommodated the changing installation dates the best we can in an extremely busy working diary. We sent you over an email yesterday afternoon and another this morning with our proposal of how to rectify this situation but as of this morning we have no response. We assure you that bringing your project to a mutually agreeable conclusion is the top of our list of priorities and we are sure you will be thrilled with the end product once completed.
Professional team
Professional team, knowledgable and quick assembly.
The veranda was well built and has top grade materials.
They always keep you informed of all the steps. Reliable and good job.
13 avril 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for the review
A quick update on the products
A quick update on the products. They are quality and sturdy and will last for a long time
10 avril 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for the review.
Perfect quality from Lanai Outdoor
Perfect quality from Lanai Outdoor, The work was fantastic, Very professional and great service throughout.
2 avril 2021
Avis spontané
Réponse de LANAI Outdoor
Thank you for your review.
The glass rooms surpass expensive…
The glass rooms surpass expensive extensions for the wow factor.
31 mars 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for your great review.
did an extension work with them and…
did an extension work with them and absolutely love the result, the work is detailed and well designed, the service has been very professional and warm
27 mars 2021
Avis spontané
Réponse de LANAI Outdoor
Thank you for your review
Cant recommend enough
Cant recommend enough, quality workmanship, polite, happy, nothing was too much. Brilliant all round, more than happy with final build.
25 mars 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for the great review.
I brought a canapé very happy with the…
I brought a canapé very happy with the quality and installation, would highly recommend to anyone
23 mars 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for the review.
This firm is very helpful to cater for…
This firm is very helpful to cater for any type of needs. The explanation given to help me choose the right size gazebo was really comforting to me.
I would highly recommend their service. They made things so easy for us.
Competitive prices and great customer care.
22 mars 2021
Avis spontané
Réponse de LANAI Outdoor
Thank you for this review.
Had a veranda done top class service.
Had a veranda done top class service.
Look is exactly how I imagined now all my lighting done,many thanks
22 mars 2021
Avis spontané
Réponse de LANAI Outdoor
Thank you for this review.
Good garden design
Thanks for the help and my garden is looking really nice now and receiving lots of compliments from friends
22 mars 2021
Avis spontané
Réponse de LANAI Outdoor
Thanks for the review.
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