Excellent Service I have been using Landlord Station for a long time, and I have always had an excellent experience. The service is easy to use, fast, and very convenient. Everything is straightf... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The most recent background check came back very fast & I appreciate that to serve prospects quickly. The background check was very thorough. I have utilized Landlord Station since 2011 and will use wi... Voir plus
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I liked the process of only needing an email address to request a tenant screening instead of an application with a persons private information. It made the request simple & more secure. The turnaroun... Voir plus
Need to add more features, like showing what actual account info , with last 4 of account ect , so member can see which sources are for payments and receive. Should not be hard to do . Make it ea... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A landlord's one-stop-shop for everything from tenant screening to payment processing.
Coordonnées de contact
2001 Westside Parkway Suite 155, 30004, Alpharetta, Etats-Unis
- 8666137773
- info@landlordstation.com
- www.landlordstation.com
4,7
Excellent
720 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
What made my experience great with…
What made my experience great with LandlordStation is the time in which my tenant screening was done. It was done in less than an hour. That is what I call excelling at service and exceeding expectation.
19 juin 2023
Fast service and improved website
6 juin 2023
The report gives enough detail for a…
The report gives enough detail for a landlord to make a decision on the prespective tenant.
25 mai 2023
Fast and Easy
10 mai 2023
It dose bring out people to see the…
It dose bring out people to see the place I have for rent.
8 mai 2023
I used you about 3 years ago and just a…
I used you about 3 years ago and just a few days ago. You used to be so much more comprehensive than what I received from the tenant screening today. Very disappointed. I’m going to try and find a better option next time.
19 avril 2023
Réponse de LandlordStation
Hi, Monica! I took a look at your account and it looks like you ordered the same level report this time as you did last time, but this time you added a new feature called Income Insights. This would mean that you received more information this time.
There was some updating on the format of the report, but there shouldn't have been a difference in the type of information provided.
Our team would be happy to check into this further for you if you'd like! If so, please reach out at info@landlordstation.com
Thank you!
Customer service was very helpful and prompt and efficient in helping me sorting things out.in
Customer service was very helpful and prompt and efficient in helping me sorting things out
13 avril 2023
Great reports...improvement on CS responses needed
It took quite a while to get a response back from customer service regarding several questions I had. I submitted questions on February 17 and didn't receive a returned response until March 29. That is an unrealistic timeframe when I'm working to verify potential tenants. With that being said, as I was working to create a specific report, an agent contacted me to chat about that and I used that opportunity to get my questions answered. Otherwise, it's been years since I have needed to verify tenants, so I do enjoy the all of the new changes.
14 février 2023
Réponse de LandlordStation
Hi, Xnetra! I took a look at your account and I think I see what happened: you submitted a question to our parent company through their request form. That may have taken a bit to filter through to us. I do apologize for that! For a quick response, I'd recommend that you contact LandlordStation directly at info@landlordstation.com Thank you and please let us know if you have any further questions!
Good experience with everything I have…
Good experience with everything I have completed. Quick response with help on site.
28 mars 2023
Immediate response
Immediate response. Alway available to help when there are questions. Needed orientation on how to use the app. The screening is very helpful with selecting a new tenant.
28 mars 2023
fast response to email inquiry
27 mars 2023
landlord expectations
I like the report of credit but the verifications of employment and rental history are not good enough.
1 mars 2023
Réponse de LandlordStation
Hi, Ivette! The product manager from LandlordStation will be reaching out to you for further details to see if there are any updates that can be made to these reports. Thank you!
Do better
Dashboard could use improvement for usability. People want point and click, and I find that I'm going in circles trying to find what I'm looking for half the time. virtual walk thou on how to, or video guides to show what things do and how it works. Editing features such as the rental application took a while to figure out how to edit it, then it there was a mistake how to undo it. just getting started but this is what has happened so far and trying to get help? where?
Once you do figure it out on your own, it's a useful tool that gets the basics done.
25 février 2023
Réponse de LandlordStation
Hi, Kyle! I'm so sorry you had trouble with the platform. We have a full set of walkthroughs located here: https://landlordstation.zendesk.com/hc/en-us
and you may always reach out to our customer service team at info@landlordstation.com or 866.613.7773 for any additional questions that you may have.
You should be able to find out how much…
You should be able to find out how much they have in their checking and savings accounts that be more beneficial than some of this other crap
7 février 2023
Réponse de LandlordStation
Hi Chad! I'm afraid a review of the applicant's finances is not included in the screening report. If you would like to perform that type of check on them, you may consider requesting bank statements.
Prompt
Prompt, thorough service time after time. I have used this credit check service for many years and always get food service and reliable results.
6 février 2023
Réponse de LandlordStation
Hi, Gloria! I'm sorry you had trouble contacting us. I don't show that an email/call made it to us. Our email address is info@landlordstation.com and our phone number is 866.613.7773 Please feel free to reach out with any questions.
When you choose the 'Tenant Pays' option, they will add their credit card information prior to authorizing the report.
Can't edit mistakes...
There was a typographical error made by the applicant and he only caught it after the information was submitted. We emailed LS to update the mistake and they are not able to. Client would have to spend another $45 to redo the application. We went to another company. I'm not sure I will continue using them in the future for my clients.
4 janvier 2023
Réponse de LandlordStation
Hello and thank you for taking the time to leave a review! Previously the income amount was reflected on TransUnion's reports, so we had no way to update that once the reports were submitted. They made an update that removed the income information from the report, though we still provide that on your summary page as part of Income vs Rent section. The income that your potential tenant provides in no way affects the tenant screening report provided, only that Income vs Rent on the summary page.
Our dev team was able to update this information for you, using the information you provided to our customer service team. The customer service team has also been alerted to our ability to do this now as well. If you have an applicant that has this issue in the future, please reach out and we can make the same update for them as well.
Thank you for sharing your concerns and I hope this has solved your issue. Please let us know if you have any further questions.
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