Larson Avis 

Closing mechanisms are hot garbage. Doors were listed as "premium" so we decided to spend the extra money and get something nice. Within 18 months, the the door began slamming shut. Customer service charged me over $130 for the replacement closer...and calmly told me that it would ship in 10-14 days. Seriously, what is it...1980? Apparently a "lifetime warranty" only covers the structure of the door. What a bad purchase. Next time I am buying an Andersen!

Door was installed in June '25. In October the screen roller mechanism broke with small pieces of metal flying out. Took close to a month to get a replacement. The lock mechanism doesn't line up correctly to hold the glass up. The kick panel came unglued. You will waste half your life sending them pictures and arguing. Their so called "warranty" is basically trash. If you buy make sure you have a cheap contractor to repair your new door because you'll need him! I now have a new door that is basically trash. I can get a new panel for $76 tho. Plus repair labor.

Received door with a missing setscrew for the handle. Ordered a replacement after waiting 15 min on the phone. Was told it would not ship for 2 weeks. 3 weeks later still no setscrew. Contacted them again and a very un-concerned "Marisa" was no help. Said it was backordered. I asked if the handle itself could be sent. She said "we only replace the part that's missing." Oh and the expected delivery date is now another 5 weeks - for a total of about 2 months.

I ordered a replacement frame for a 35+ year old door. Not only did they have a retrofit but........it fit perfectly !!!. a minor miracle !!!

Also, want to give a shout out to the customer service reps I talked to. They knew what they were talking about.

Definitely a 5star rating

My Larson storm door is over 15 years old. The sweeps for the bottom kick plate had worn out and I ordered what I thought was the correct replacement sweep on their website. Unfortunately, when I received them, it turned out that they they were not the correct sweeps. I called the company's customer service department and was instructed to send a photo of my existing sweep. I sent them a photo of the profile of my existing sweeps. Several weeks went by and I never heard from them. I assumed that I would never get a response from them. Much to my surprise, a month later, I am advised by email that my original sweep is no longer available and I am being issued a refund.

We purchased a Larson full view storm door in March. We had a carpenter install it. The door comes with two strips that are supposed to hold the glass or screen in place. The carpenter could not figure out how to install it using the directions and using YouTube, so we ordered another set of strips, thinking that something may have been wrong with the first ones. These did not work either. We brought it to Lowes' attention. By the way, Lowes doesn't install the Larson doors because of installation issues. They suggested we contact Larson. We stayed on the phone with Larson for at least an hour and all we got was another set of strips that STILL do not work. Unacceptable! We paid two carpenters, three different times to address this issue.

We bought a retractable screen door, screen came off. I ordered a replacement for the retractable screen. When it arrived the retractable screen was too tall. I called Larson and got a very rude customer service person. She would not give me an RMA without pictures showing it was too tall. Well, my handyman who ahead installed the door when we got it, then came back to install the retractable screen, had already packaged it to be sent back. I explained that and she said she couldn’t help me without pictures. Seriously do they think their customers lie!!!! I will never buy another Larson product. I also intend to give Home Depot, where we bought the screen from, how POOR their customer service is. I would give them a 0 if I could.

Installed Larson Signature Series door over the weekend and sorely disappointed with the plastic trim caps that cover the screws along the rails. Came all twisted in carton and impossible to straighten out. Poor design does not allow for thumb pressure snap in either as shown in installation manual. Called Larson and robotic prompt states that wait time is 17 minutes. Waited and time kept going up so left the robotic voice prompt a callback number twice. No calls back. Tried to chat but would not resend caps without receipt which I no longer had. Not asking for an expensive item here. Just plastic cap replacements that are straight. Will switch to Andersen going forward. Larson jumped the shark after years of making great products with great customer service. Sad.

Installed a Larson 50 full view storm door. The glass is interchangeable with a provided screen. They only include retainers for the left and right side of the insert. Inturn the window rattles at the top and bottom when I close it. Seems to be a known issue the customer service line had the ready answer. I had to purchase yet another insert retainer for $36. I would not have purchased a Larson and I known this. I’m pleased for them they saved $3 at the factory by not including the retainers and sticking it to me when I had to purchase them separately.

Got the hidden closure and retractable screen. Installed it December of 23. After about 4 months the door started to slam shut. Took out the closure looked at it, looked fine put it back in worked good for about 4 or 5 days and door slammed shut again. Did all this a few times finally just unhooked the closure. The screen I have retention 4 times now and a good wind will blow the screen out of the track. Door looks nice but regret it.

Purchased a high view storm door with an extra large pet door. The quality of the door and parts were fine. But they actually brag on this door by calling it “Easyhang” and show on the box all you need is a power drill, a flat blade and phillips screw driver, and a pair of pliers. But Imho this was quite a process with very vague directions and they gloss right over where to drill for the hinges, also the handle required a 9/16ths drill bit- which wouldn’t even fit a regular drill, and forgot to mention you’d need a hammer/chisel to install the striker plate.
So sure it’s a great door but I’ve installed half a dozen stormdoors in my time and this one took two guys 4 hours so it’s far from an Easyhang! HARDHANG!

We bought two Larson Screen Platinum retractable doors and had them installed by a contractor on 8/21. The doors were beautiful, and we were enjoying the cross-breeze between the front and back doors. A couple of weeks later, when I was closing the back door screen for the night, the entire mechanism broke, and the screen and metal frame pieces came crashing down. I was hit in the face by the corner eye, and luckily it missed my eyeball. I had a terrible black-eye for a few days.

I called Larson, and Megan (SP?) was very helpful and apologetic and sent the new parts. I was a bit disappointed that they did not send a contractor for free to install. She stated that the doors were made to be self-installed by the homeowners.

Last night, my spouse was closing the front door screen, and the same thing happened. Luckily, it did not hit her face, just the top of her head.

When I called Larson this morning, Karen, who answered the phone, was very condescending and combative. I explained that I just called in for the same issue with the back door, and I would need the same parts. She kept insisting that she never heard of such a thing happening to the doors, like I was making it up. I sent her all the pictures she requested, and she kept being combative. I finally handed my spouse the phone to talk to her since she seemed not to want to help me.

We hope she ordered the correct parts for us since she would not listen to me or look up the last order, and just order the same parts.

If this happens again, I will be contacting Lowe's to take the doors back and the BBB to file a formal complaint. These doors are not inexpensive, and Larson obviously does not stand by their products.

My second replacement screen arrived today and yes it was damaged again!! Is it the guys who packaged it up - I say this few loosely!! Or the muppets at UPS??? It takes over a month to receive it then I have to go through it all again. No fragile labels nothing. I’m getting completely fed up this there attitude of - we will send you another one instead of sorting the problem out first!!!

I bought 2 Larson screen retractable doors and hired a contractor. One worked fine. The screen on the other door didn't stay up. Larson sent a video to fix which didn't work. They sent a new screen which didn't work. Now they want to send new glass. The problem is the door was defective from the start and my contractor keeps coming back and costing me money. Larson will send parts all day but not make good on the labor.

Avoid at all cost

Poor product

Failed after one year.

Poor customer service

Warranty us worthless.

I have been a builder for 40 years and always used Larson screen door. I bought one for my personal home and in less than a year the hinge pins are shot [ and no the wind did not catch it].spend the extra money and buy a andersen

My $609 dollar door has come loose in a corner after four weeks and nothing was offered in a repair. This door was an expensive installation in my house of 20 years. On the phone with a rep for approximately and hour and supervisor said hire someone to uninstall and return the door. I could have paid a technician $200 to fix the glaze.

I purchased a Larson storm door approximately 20 years ago. Recently my mother-in-law tried to open the screen door using her foot (her hands were full) and put her foot thru the door and then tripped and fell on the door breaking two of the hinges. Certainly our fault and not Larson's. Just called and a new hinge rail is on the way. Great to see a company stand behind their product which has worked great for so many years.

We had a contractor put in our Larson outside door. It had a gap on the right hand side on the bottom as you look from inside the house to outside. About 1 month later we had a second contractor take the door completely out and put in a new frame thinking the frame was crooked. The door has the same leakage but maybe a little bigger on the same spot. I called the Larson door head office they said take a picture. I sent them several detailed pictures. They said remove the door and put a large level on the side to see if it is warped. Yeah, right this 76 year old man with Parkinson’s will get right on that. I have gotten no satisfaction or results from Larson. Used to be these doors would last over 25 years not now a days. And used to be we had better service not now a days. That’s in the past so Sad to say.

Just purchased and had installed the Platinum retractable screen storm door. The locking mechanics don't align with the frame. The only way to fix is to remove the newly installed door and install one that is aligned. Are you kidding Larson?? I paid to have it installed and now will have to pay someone again to reinstall!!!!