Larson Avis 

Ordered 32x81 and 36x81 storm doors. Received them but didn't have the hardware so had to reschedule install. Finally received hardware. Tried to install but was missing trim that holds glass in place as well as trim to cover screws. What ever happened to quality control?

We had our Larson Storm/Screen door installed about 2 years ago and every 8-11 months the spring in the screen will be bad and needs to be replaced! you can raise the window unless you cut out the screen and order another just to go bad again! These things are a pain to change and costly to hire someone. Larson is little to no help!

I needed a some parts for my 8 year old storm door. I called twice because I forgot about the 2nd part I needed. I talked with Trevor and Monica. Both were very professional and helpful. They got my parts order out right away.

Larson screen doors are strong and sturdy door and three locks are very nice. That is where the good ends. The wind blows even slightly and the screen gapes open on both sides and flies and bees fly right in the house. Major design flaw, especially on such a sturdy and expensive door. Third screen since installation in September and it's February. Also, the door all of a sudden just started to slam really hard, even after adjusting for a softer close. Customer service told me that Larson knows it has a problem with the "closure" and is sending out a new one...for me to replace myself, of course. The part that is maddening is that I had to call Larson about it. They KNOW they have the problem and yet did not communicate that the closure fails nor did they send a new one (they have all of my contact info, including email so it would have been very easy to do so but Larson chose not to do so.) What is the purpose of registering the door? EPIC FAILURE! Do NOT purchase Larson screen doors. Again, strong and sturdy, but absolute junk for how expensive they are. Thought I purchased a really good door, but found out otherwise. I will replace just as soon as I can.

Apparently "acts of nature" are not included in the warranty. Why is it called a "STORM" door then? Our swung open by the wind, and the closer was damaged. $125 just to replace the closer. Seems a little ridiculous.

I have had a better experience then the other reviewers. My issue is that after one summer exposed to the sun, my nice brushed nickel handles are now gold. The company informed me there is nothing they can do about that!!!

Bought 36" storm door with lifetime warranty. Door has now cracked in over 5 places on the exterior of the door. Filed warranty online and would only let me upload one picture to show issue.... got email response saying they will only give $20-$40 towards a new Larson door or I can pay $75 to order a replacement door. Guess lifetime warranty is not a lifetime warranty with this company. Would not buy a Larson product again.

The window that holds up the hidden screen does not stay shut. The whole reason wee bought this storm door was so that we could have our front door open to allow light in. With the latch not staying shut it leaks air both in summer when running ac and in winter with heat.

just bought two new storm doors and they are junk, so flimsy it seems like they're made with aluminum foil. their are no stops for the glass sash, so it's wide open or completely closed. furthermore, there is no friction so the panel will drop like a stone if it slips, which is likely since the only thing holding it up are your 2 fingers on the 2 difficult slide locks that hold it in place, and when it slips it will slide so hard that i expect it will shatter. one of the two was defective, though we didn't realize it until it was mounted so we had to take the entire thing off and return it for another. finally, the closer hydraulic is poor. if the main door is open, it will close properly. but if the main door is closed, the slight air pressure between the two doors keep it from closing completely. i will never buy this junk again.

Atrocious, total crap retractable screen door and no customer support. I've only had my Tradewinds storm door for 3 months and the retractable screen that was partially open came crashing down. Now the glass panel won't latch and the screen is loose. The longer you wait on the phone, the more the wait time goes up! This is a horrible company and I will never order from Larson again

Ordered a Platinum RS with Retractable window with Screen. Here is how it went
Ordered 1/23/24 Arrive 7 wks broken bottom window
Ordered 2nd one arrived 5/3/24
Installed 5/17/24
9/24/24 Lower window Broke heard it checked out and all spiderweb then fell out
Called Next day No Warranty on Glass and the worst part The bottom glass cannot be replaced so they wanted to sell me another $1000 Door that was installed for 4 Months and it now worthless. NEVER AGAIN This was my 2nd Larson Product NEVER AGAIN. How can a company in good faith sell a product with a warranty where it can't be fixed must be replaced with a purchase of a new one.

I would have rated the Company and Door higher but the customer support line 1-888-483-3768 is a total waste of time!!! I called the number 6 times and each time the system said it was going to be a 26 minute wait time! the first two times I waited on hold for over before before selecting the call back option only to NEVER be called back!!!! THIS MEANS THAT IF YOU HAVE ANY QUESTIONS OR PROBLEMS YOU ARE ON YOUR OWN!! It also means THEY MOST LIKELY WILL NEVER RESPOND TO WARRANTY ISSUES!

Larson falsely advertises a lifetime warranty. They say all their doors are guaranteed but the vast majority of the doors they sell are glass. When I came home to a shattered glass door due to elemental conditions I called them and they explained to me "glass breaks sometimes" at which point I informed the male representative that I'm aware how glass works. I said that they advertise a lifetime warranty yet when you go to the warranty terms they reduce the limitations to basically nothing. So they offer a lifetime warranty guarantee...but the warranty guarantees nothing. Stellar customer service 1 star and would give zero if I could. This is false advertising. Thing busted out of no where I haven't even had it two years.

Bought the retractable screen type door and within a month the screen retract broke. They handled the warranty by sending me a replacement screen with instructions, copier they used made the pictures too dark to be worth anything. Half a day and much aggravation and I fixed the door to find the new screen is near ready to fail as well. I think they own me a half day wage for fulfilling their warranty.

When we installed our storm door the storm expander did not fit right. When I tried calling which the wait time was never less than 50min and was then disconnected. I finally got someone online. When I explained my problem, sent pictures I was told it looked fine and they could not see a problem. Which they couldn't because we had to fix ourselves which left sharp metal edges. I will never buy from this company again due to poor customer service.

I recently purchased two larson storm doors for our new home. One, top of the line retractable solid core, the other a step down. In less then a year the upgraded door handles faded and the bottom door sweep tore off. The door handle keeps coming apart. It's difficult to latch the retractable screen closed. Have had many Larson doors over many years, and these two are the worst quality I have ever seen in Larson.
Shop around for a better deal.

I purchased a Larson retractable screen door and in less than 2 years the top portion of the door would no longer stay closed over time. The last and final time I attempted to close the top, the entire unit came apart. When I called Larson and sent pictures, they knew EXACTLY what I was referring to. Clue #1! I purchased the replacement, 80+ bucks and was told just hire a handyman and specify storm door repair. I “hired” 3 contractors who had repaired doors in the past however, the “directions” are complex and tedious the estimates would be quite high. Clue #2! Luckily they were both honest to tell me that the labor would cost almost as a new door and I appreciated their honesty. What I was astonished is how rude and uncaring customer service was. She told me I could have fixed the door myself with a video, or have a family or friend do it. The contractors were lazy and didn’t want to do the job. She told me that the door was NOT defective although I told her I typically keep the top portion of the door up and the “locked” position and it should not have been opened in the first place…before the unit broke. Final clue! It took the final contractor and almost 5 minutes to push the window up and jam the “locking unit” under it to hold the window up. It’s still not completely closed but, at least the wind is coming through the screen. Beware consumers, this is an expensive lesson that I learned and will NEVER purchase or, recommend Larson doors to any other consumer shopping for a storm door.

Customer service is non-existent. Kept getting in a loop where I had to answer the same question over and over. Wait times for a representative were over an hour. I finally paid for a part that was under warranty.

Bought a storm door last year and the internal mechanism has went bad. I went back to menards to try and buy a replacement and they don't carry replacement parts. They advised me to contact Larson and they would probably send me one free of charge.For the past 4 days ive tried to call with no luck. Tried the website with no luck. So far I'm not impressed.

I spoke with 2 people while trying to locate a part for my screen door. I believe the names were Carson and Allen. They were both so helpful I was totally impressed. They knew their products well and knew exactly what I needed. Got the part in just a few days. What great customer service. I couldn't be happier. Thank you Larsondoors!