Lavazza Avis 

Coffee tastes poor. Tastes hypocritical and scummy. Lacks the bravery and fire that the palestinians have tbh. Avoid

Milk Frother USELESS- whisk broke after 2 years - Lavazza not interested and replacement part “NOT AVAILABLE”!!!

Buy another make!

Have a milk frother from here for my kids but it works poorly. Coffee doesn’t taste good either; it is bitter and reminds me of an unpleasant experience I had at the Israeli occupation’s border crossing when I visited Pal*stine

The coffee was OK, but not as good Coffee Republic.
The service was poor - had to wait for a long time to get attention.

Disgusting coffee, disgusting customer service

Coffee tastes really cheap and not worth the money.

The cost of the coffee also fluctuates more then the stock market.

Il still to another brand thanks.

Bitter and expensive taste the same as pound shop coffee

Processing a refund

I dealt with Bethany in Customer Services who was incredibly helpful and outlined exactly what would happen. I was surprised at how easy it was to deal with Lavazza and how quickly and efficiently they processed the refund.

Coffee taste bad. Prefer tea.

I tried Lavazza coffee beans for my bean to cup coffee machine. Compared with other brands it really is terrible. Not to my liking at all. I won't be buying Lavazza coffee again.

Poor sub standard wake up and smell the coffee

What a nasty cup of coffee tastes like blood

Bought the coffee from JJ. It tastes bitter and of racism. Won't be using again.

Shocking company, wouldn’t buy their product or go to any of their suppliers. Disgraceful company and board. You know exactly what you’ve done.

Thank you to Hannah in customer services for being so friendly and her quick and very helpful response to problems with our coffee machine, within a few days a new coffee machine arrived, very impressed with Lavazza and Hannah within the company.
Linda

I emailed a query about a spare part for my, now quite old, Lavazza Fantasia and the reply came back straight away. The part was posted to me without any issues (in fact, free of charge)
I had previous query about an entirely different issue, which was dealt with over the phone by very helpful advisor.
I find their Customer Services one of the best companies I have dealt with

Having had a Lavazza subscription for almost a year I can say I’m pleased on the whole. The first machine broke within two months ( wouldn’t descale) after a couple of telephone calls Lavazza sent a new machine which has been fine since. All my deliveries have been on time. Have had a batch of faulty pods but Lavazza are sending replacements. Only issue is not being able to modify subscription online ( says you can but doesn’t work constant error message). Coffee tastes great and eco pods. Good value when you take into account £1 for the machine.

I have had 3 machines. None of which eject the used coffee pod. The last two were the same model Jolie and milk, which do not froth the milk in any way. All were purchased at different retailers. When the 3rd machine failed to operate correctly I went to Lavazza instead of returning my machine.

I was advised to initiate on online video link to go through the process. Unfortunately this did mot work, so I was asked to video the machine in progress and send on email. The videos at more than 3-minutes each would not transfer due to size. I was then sent a link to use Wettransfer. Again the attachments were too large, buffering for hours on end, some overnight.

I have returned to Lavazza notifying them of the issue and they resolutely demand these videos. I have tried sending as single attachments and received confirmation receipts, but Lavazza deny receipt.

A week on they are not responding or helping as per their department name suggests they should.

This company are utterly hopeless. They are drone like, failing to acknowledge or respond when I ask how they are/how their day is. They are clearly reading off script and have no care as to the nature of working a help desk.

My third machine will be sent back to the retailer and I will never again make the mistake of persisting with sub standard materials in the hope of a good outcome. These people have confirmed one bad egg does indeed make a bad batch and to be avoided at all costs.