Lavazza Avis 

I am writing to express my extreme disappointment and dissatisfaction with the recent experience I've had with Lavazza's subscription service. I subscribed to their service only to encounter an unexpected rise in prices shortly after my subscription began.

Upon noticing the price hike, I promptly reached out to Lavazza via email on November 23rd, seeking clarification and resolution for this issue. However, despite multiple attempts to communicate my concerns, I received no response from your team.

On December 3rd, I contacted Lavazza once again, hoping to address the matter. Shockingly, I was informed that it was already too late to address my concerns, leaving me feeling disregarded and unheard.

This lack of response and the subsequent dismissal of my issue has left me feeling cheated and unvalued as a customer. I expected better service and communication from a company like Lavazza, and this experience has left me thoroughly disappointed.

I urge Lavazza's head office to reconsider their stance and take appropriate action to rectify this situation promptly. I look forward to a swift resolution and hope for better customer service in the future.

Sincerely,
Your customer with 7 Subscription accounts.

Purchased a Lavazza Voice and makes coffee as it should albeit very slowly and regularly clogs up.
Sound from voice became awful after a month,I think because its directly over the cup so steam is entering the speaker.Really bad design fault.
Can't recall date purchased as lost receipt

2 years later I’m back writing another 5* review. I only use a Lavazza coffee machine cos I find them to be very efficient & makes a perfect cup of coffee each & every time. Cos our Jolie machine is in constant use, it was feeling tired, so with the Black Friday deals on at Lavazza, I purchased another but this time without the milk chamber & in RED to coordinate with my kitchen appliances. What a fabulous deal + 36 free coffee capsules. It doesn’t get better than that. I urge anyone who needs a coffee machine & to experience a full bodied cup of coffee each & every time, to head over to the Lavazza site before the deal ends. The site is easy to navigate & delivery time is so quick. You will not regret it. Thank you to all for such a great deal. ☯️

Can no longer use website to check my account or order anything. Keep using new devices and still can't do anything is anyone else experiencing the same as lavazza keep telling me it's my device? Which of the 6 devices I have tried has the issue or is it really their website?

bought a modo mio and only use eco pods but impossible to find out what to do with the pods? Why is it so difficult. Our local authority won't accept; terra cycle don't collect. Please help!

Very bad taste, I dont like this coffee

Terrible customer service! I have been trying for a week to cancel my subscription. They keep telling me to fill a form out that I’m struggling to print off! That are making it almost impossible for me to cancel

Signed up for a subscription and purchased the Smeg bean to cup machine. After using the machine for 3 weeks, hated it! LOUD machine, requires daily cleaning and with rubbish coffee taste (just like instant). After using for 3 weeks it’s already stopped working as it needs descaling??? Really??? After 3 weeks use???
Contacted customer services who couldn’t care less and kept repeating that as it’s a subscription, I can’t do anything. Should have stayed with Nespresso! Will definitely be cancelling the subscription as soon as it ends!

Terrible customer services. My glass mug that came with my Mio Modo machine broke in the dishwasher (normal daily setting I wash all my glass wear with no issues). I contacted customer services about getting a replacement and immediately blamed me saying I didn't wash it correctly but how come all my other much thinner glasses have not exploded in the dish washer! I was only asking them to send me a mug as I have been trying for a week to order one off their website (for crazy £15 for one mug) but met with error message each time. Tried on iOS, Andriod, Windows laptop using Google Chrome and Microsoft Edge and tried debit and credit card and still same error messages. Now they are saying I have to use PayPal which i dont have an account for, but i mean seriously bad customer journey! From a company that has reported Net profit of €95 million in 2022 and they cant send a customer a complementary replacement mug! Aviod this business.

Bought the Dolce Gusto compatible pods and they absolutely do not work. Every single one tried leaked all over the place. Don't buy them.

Bought a modo Mio voicey.
At first opening the machine seemed solid good construction although after about 10 coffees the flow rate slowed right up?
I thought It can't need a descale surely?? so descaled it didn't make any difference it's a good job Alexa plays music and chats throughout you need her to get through the agonising wait.
But wait there's more mine came with about 100 pods I can't seem to find a pod that's any good? They all taste weak to me even a short cup and no smokey aroma etc etc. Although I found some pods on Amazon that are better than the Lavazza ones.
We have bought a Lor machine now the coffee machine and coffee is outstanding.
We tried to return the machine Lavazza customer service is appalling they never bothered following up the return so it sits in the garage probably will be thrown when I get fed up of looking at it.
Lavazza didn't seem to like our reason for return, Rubbish machine to slow and weak tasting coffee....
We cancelled the coffee subscription after one payment as Lavazza can't be bothered to reply for return s you can have the machine and coffee back recycling Lavazza.
If you put the department that rings for the unpaid bills in charge of returns you might have got two stars as that department rang nagging for payment for a short while.....but wasn't interested in putting me through to returns. ?

This is the worst company I have ever dealt with I have got a subscription for coffee and a machine the payment never goes through even after 4 times and now the coffee machine is leaking all over the worktop it needs resetting every day right from so called new it’s sending me up the wall
Nigel

After 3 years as a customer Lavazza administration is quite frankly a joke !
They now have me on 2 live accounts ( despite them advising me to close the first one and Re applying for a new one.
Upshot is that they have tried 5 times to take a payment for coffee that is not ordered and have failed to rectify the admin on 3 occasions.
I have now cancelled my subscriptions and asked to escalate my call to complain.
I await that call, this is the 4 th time I have had issues with their admin, previous issues were about the web site ordering and fair play they resolved those issues but when it comes to the payments and finance it leaves much to rectified.
Oh apparently I’m not allowed to raise my voice when the operative kept telling me incorrect information! Sorry for any offence but the companies inability to sort this issue provoked my raised tone !

Amazing coffee and machines BUT !
Clunky difficult to navigate website , app is even worse .
Made 3 approaches to customer services still awaiting responses.
Just so difficult to register , access your account or communicate with .
The product is amazing and I'm happy with my subscription cost but wasting too much time trying to sort out/resolve issues

Ordered pods for delivery within five days. Failed to arrive despite E Mail promising so. Contacted CS on phone to cancel order and ask for refund which I was told would be 3 to 5 days. No sign of money having been refunded a week later. Contacted again told I needed to send a photo of my E Mail receipt! Why, they had my order number, all my details etc. Again told 3 to 5 days for refund as computer error. Strange that there was no “computer error” when they immediately debited my bank account of £35. Very very poor service.

I would just suggest avoiding the purchasing of a Lavazza 'Jolie' a Modo Mio coffee pod machine. Our first one only lasted c. 10 months, and the second one a record breaking 21 months. However, as October 2022 is more than two years from the first machine's purchase (7th January 2021), Lavazza are not prepared to replace their latest offering, despite it failing. To my way of thinking they have launched a product (the machine) and the consumables (the coffee pods) before they have thoroughly tested them. It will be Nespresso from now on... 🤞

Not looking good 5 days is up, no machine, no Coffee, no response to emails. Should have checked Trust Pilot first Why is it so hard for some of these businesses to operate in an efficient, customer focused way,?

I love my coffee! Due to health reasons I have to restrict myself to one coffee a day so I want it to be excellent. Lavazza hits the spot and has done for over two years.

I subscribed to the SMEG machine for a quid! And the cost of the capsules are identical to that in the shop so it’s a no brainier.

More importantly I have now finished subscription (10 Deliveries) and when I cancelled was not pressurised or hassled into staying. I now intend, once I’ve used latest coffee delivery up, to either buy a new machine or subscribed capsules only and get 25% off RRP

My only minor criticism is be nice to get notice of when delivery is due so you can change selection if you want but hey, no big deal.

I have had a machine for several years which worked fine until they changed to the ecco pods then now and again it would tear the pod rather than puncture leading to all the bits entering the cup without your knowledge leading to an horrible experience. I have contacted the company and sent them a video of the remains in the bottom of the cup but they want me to film making a cup of coffee during working hours. shameful company stay well away there are far better coffees and cheaper machines now available made by companies that are understanding and listen to all the reviews with the same issues.

We took up the Lavazza coffee subscription service with the discounted SMEG bean to cup machine.
In my opinion, the subscription is designed to fail. Payments fail (despite no payment card changes), no real effort is made to contact customers, then Lavazza cancel the subscription and demand payment for the machine. Which, by the way, has to be paid by cash (bank transfer) and if left unpaid "for an extended period" they will pass to debt collectors.
The whole experience has left me feeling conned. There are several similar reviews on here and I have raised this issue with Trading Standards. Whilst I won't get my money back, I can warn others to avoid Lavazza.