8am LawPay Avis 

Understand, please, that I cannot yet review the product itself. This is only a review of onboarding and customer support. If you are not tech savvy and you need to import your contacts and cases into LawPay, be wary of the product as it may not be for you. I am tech savvy but I need Support to help me with one aspect of my onboarding. However, Support is dreadful. Nonexistent, in fact. They do not help. I have been stuck for weeks unable to even begin to use the system because Support cannot, will not, help me. In fact, one of their agents tried to speak with someone from Support to help me and the person from Support told him no. So I am stuck, wanting to use the system but unable to move forward.

Customer service is top notch! They are so quick and helpful.

lost opportunities because of its failure to complete processing, slow and inadequate customer support to provide relief. Not happy with LawPay.

We tried the service for a few months. Constant delays in funding & customer service responses can be measured in days, not hours. It appears to be more of a “white label” of a credit card processing firm, and not an actual merchant processor.

LawPay is very user friendly and simple to use and manage! The firm I work for uses it daily and we wouldn't trade it for anything!

Easy to set up. Easy to use. Fast payment. Good platform. I especially like the quick bill option and ability to attach a pdf invoice to request payment.

Excellent service. We've never experienced a glitch.

Our firm has been using LawPay for years and is in the process of switching platforms.
Communication is non-existent - we had an open claim and they didn't bother reaching out to us at all! I had to contact them because I saw the chargeback, i then provided all necessary documentation and again...did not hear from anyone for months!!! I finally reached out and was told they had sided with client. With no explanation.
They are also one of the most expensive platform out there.
If you are considering using them...keep looking!

I've used LawPay sporadically and every time there is an issue. They constantly place invisible holds and limits on your account that you do not know are even in place until you're waiting for your money.

There are many other payment processors. Look at them before this. They do not communicate the actual status of your account and happily hold up payments as a result.

If you’re here for references my only advice to you is: STAY AWAY FROM THIS SCAMMERS! They just cover up dishonest lawyers’ backs and scam money from people, then they tell you you’re in the wrong place and they can’t give you any information about your lost money! I was scammed once but no more. I will make sure I tell everyone I know how bad and dishonest these liars are!

LawPay is hands down the best payment processor for law firms. It is 100% compliant with ABA, IOLTA, and state bar regulations, ensuring seamless and ethical transactions. Security, efficiency, and ease of use. It integrates effortlessly with legal software like Clio, MyCase, and PracticePanther, making billing and payments stress-free. Clients love the flexibility of paying via credit cards, e-checks, or ACH transfers through a secure online portal.
The pricing is transparent, with no hidden fees, and their customer support is top-notch—always available and knowledgeable. Since using LawPay, we’ve seen a huge improvement in cash flow and efficiency. If you're a law firm looking for a secure, compliant, and highly efficient payment solution, LawPay is the gold standard. Highly recommended!

My only criticisms of LawPay are the lack of an annual or biannual account review process to ensure all services are being utilized, especially for customers who have multiple accounts, and having click through an email & log into the platform to access the billing statements. Would be much more helpful if the statements were attached to the notification emails.

Fantastic service since signing up. Customer support, on-boarding, web interface all easy to interact with and effective.

Lawpay has been great for us. The only issue we have had is a client disputing a payment which has not been resolved yet despite us having several pieces of evidence showing he is lying. Otherwise it ha been a great asset to our firm. We have taken several clients through lawpay that otherwise would not have been able to afford representation.

I have been with LawPay for most of the 15 years I have been in business. Left once for a few months to go with a cc processor affiliated with my bank, but it was a disaster. LawPay has great customer service, always takes the processing from operating rather than trust, easy website, etc.

Easy enough to use. I’m of the older generation in which any change is big. LawPay Support is always very attainable and helpful with reference of where to find step by step instructions for future.

LawPay has been my #1, and only, payment processor since I began working with them. The customer support is solid and generally has a short wait time. If a client tries to pull a charge-back scam on you after you've provided the agreed-upon services, LawPay handles the dispute process, saving you substantial time. The payment scheduling option is great in conjunction with an initial quick-bill to allow for a larger downpayment then smaller chunks. LawPay helps me close clients, earning me the right to coffee according to 1980s Alec Baldwin. I like coffee, and as a result, I like LawPay.

LawPay integrates well with MyCase and is quick and efficient

I’m not sure of how deep the relationship is between law pay and lawyers however my card was charged by an malice unethical attorney who will do anything for a dollar even as to going against his own parents it really is disgusting. This is my opinion and experience

I would really appreciate it if you could update your system to address the following issue: Whenever I narrow down a transaction by date and click on an invoice, it redirects me to a new page. However, when I click 'back,' it resets the filter to show all transactions instead of keeping it narrowed down to the selected date. The same problem occurs when navigating through pages. For example, if I am on page 2 while viewing all transactions, click on an invoice, and then click 'back,' I am returned to the first page rather than my previous spot. This behavior is inefficient and makes my job more difficult. Thank you for your attention to this matter.