8am LawPay Avis 

LawPay makes it easy and secure to accept payments from clients and stay compliant with legal rules about handling client funds.

We have multiple problems with LawPay, which might force us to stop using your services.

First, whenever we receive payments into our account, there is no indication as to which client made the payment. This is a big problem.

Second, frequently if a client makes a mistake in payment, you take money out of my account. You shouldnt' add money into my account until you first confirm that the client correctly made the payment so that I don't have to keep having my account debited everytime there is a payment issue.

LawPay is a useful tool. They are responsive and helpful when I've had questions.

It’s OK, but there are a lot better payment systems that can be used. Square gives you the ability to instantly deposit funds. There’s no way to do that on LawPay. Another issue that I have is that once someone does a payer function, it takes 5 to 6 days to get the funds which seems to me to be completely ridiculous. Third, and this is the same problem that I had with my case before they integrated with LawPay so I’m really surprised they haven’t fixed this. There’s simply no way to tell when the funds are going to be deposited into the account, surprisingly, there’s no way to tell whether the deposit have been. Consequently, when you’re looking at all these transactions, you don’t know any of them gonna come you don’t know which ones deposited, you’re trying to figure out definitively whether something in your transaction list has been deposited or not so this is why I give three stars because they provide a lot of what is practically useless information such as things like what the IP address was where someone made the payment and whether it was verified or not. Are you kidding me? Why would I even need to know that , not me. What I need to know is when I’m paid, when I’m going to get the money, and whether or not the money has been deposited from LawPay into my operating account for my law firm. As these things are done all at once and not separate transactions so I can’t , without some difficulty make any clear comparison between what’s positive and which transaction belong to without doing some complicated math calculation that takes me way more time than I should have to take in a business where time is money. Consequently, I don’t think handle on what it takes to run or what customers really need , they just hobble together. This program doesn’t provide important information to their clients.

So far we have had at least 5 people attempt to use LawPay, from $2,500 to $10,000 and no one has been approved

LawPay is convenient for my clients and my office!

Fast and easy to use and the personal attention is the best. For small, medium or large firms it is the best

Law Pay worked diligently with me to get my practice integrated with their payment software. After that, if I have a question or special situation Customer Service quickly addresses is for me and . Rich Collins

Easy to use and always, the best customer service around!

The mobile app is extremely limited. I cannot send a new bill from the mobile app and this is a huge negative.

I also find the LawPay website to be unintutive. I have difficulty getting the website to auto bill when and on the dates I need it to bill. Even things like viewing recent payment requests and sending a reminder is hard to find.

Lastly, I have tried the Pay Later option many times and have never had a customer accepted. It is a fantastic concept but has proven to be a waste of my time and my customer's time.

That said, I am pretty loyal to LawyPay. I'm not sure why but I feel more affinity towards LawPay than the many other payment processing options that I use.

Lastly

excellent system

Lawpay significantly reduced my merchant expenses as well as allows me to get paid faster using the e check service.

Clients are paying their invoices as soon as they get the payment request. Some had been clamoring for us to accept credit card payments for years and now they have the access

I wanted more help, but the rep just told me to read the tutorial and do it myself. I literally asked for more help and she said she'd help me tomorrow if I couldn't figure it out myself. Now that we're off the phone, I never got the tutorial she supposedly emailed me and I am not any closer to getting this resolved. Guess the problem will go on my to-do list tomorrow too. That stinks!

We struggled in getting LawPay to set up surcharging and weren't notified that automatic surcharging on trust payments had been discontinued. We were ultimately able to sign a waiver to still get it set up, but the communication about the change wasn't great and it took a lot of back and forth to get what we needed. Things have been great since then.

Extremely poor service provided regarding how they respond to chargebacks. Very incompetent. Would not recommend at all.

Law Pay has helped my practice with the credit card service (including the mobile app to use for credit cards), billing records and CLE training. The service provides quality, helpful products that are reliable and very reasonably priced. If I need help, their support is prompt and efficient. I am very satisfied with their services.

Lawpay works. I like Lawpay for my business.

It's not user friendly or easy to navigate