Lazada Avis 

It's hit and miss whether you get a product or a hassle. Ordered three items. Only one arrived.

The second was sent by Flash Express - no tracking - who first claimed I'd repeatedly rescheduled delivery then after 11 days that they'd lost the product. Lazada claimed I'd refused delivery.

Kerry claimed they'd repeatedly attempted to deliver the other order, then gave up, although we never heard from them. Lazada marked it as rejected by me.

The website is a mess of ads and misinformation and having contacted Lazada, they don't appear to be interested in improving their performance:
"i will inform the relevant team about all your concern and your feedback"

I have been a lazada customer for over 6 years and a seller for 6 months...
We broke up for good today...
As a customer I have noticed that the quality and service has diminished to point where I do not think it will ever recover.
Ad for being a seller on Lazada, OMG, They are dreadful to deal with, in January we sold 11,700 and got paid 3200, they were taking 100 per customer delivery rebate from our account, and they charged us over 5000 in sponsored ads, even though the ads were paused, and they had hidden our products for 30 days because of bad ctr...
That to me is criminal, charging you for something that they know you are not using, so obviously the clicks were a lie... If you hid my products for 30 days how did people click on them...
So I tried to close my account today and they are refusing...
They want me to lie to there customers and say either...
I do not have the product or we priced the product wrong...
And I am not prepared to lie on their behalf...
So please do not blame the sellers all the time, it could well be LAZADA that's causing the issues.
As regards deliveries, if you insist on using DHL they will let you...
Flash broke more than 50% of our deliveries DHL have broken NONE...

Upd. It’s 2024, and the Lazada service became so much better. The delivery is fast, the return is also easy to proceed with. Haven’t had any problems with them this year.
Their delivery partners are impossible to control, they may not call you and then change the status of the delivery to failed (Flash), then prolong the delivery, and when you finally leave the country, change the status that is delivered. Scammers. I messaged them many times that I was going to leave Thailand soon, but they just ignored my feedback, and now they refuse to give my money back for the order that I didn’t get (that was probably stolen by their courier).
P.s. eventually, they refunded me on my order, but talking to the service was time consuming and stressful.

The delivery was good. Easy to order to pay

+ Logistics is working very well (experience based on Bangkok) - even with smaller stores (when domestic)
+ Flagship stores are reliable
o OK selection of goods. But often search lists the exact same product from 30+ different vendors
o Alternative online stores are not any better

- Flooded with fake and low-quality goods
- Rejected my well-documented review exposing a fake product - shop removed some pictures with brand logos but even a year later the product is still up and using brand logos and name in product description
- Only allows writing reviews for 30days. A lot of these products break after 2-3 months. There is now a feature where Lz asks for follow-up reviews a few months later but it's clunky and confusing. Can't update the rating merely add a "comment", and I am not sure where they will eventually be displaying. Also these follow-up reviews appear to be available only for products selected by Lazada.

Block my money 900k. for 30-90days. Don’t check theirs sellers

I am sorry that I can't give zero stars to thus stupid website, they have many problem for delivery, return, feedback, service system. I almost was buying from stupid lazada everyday but I am very angry about their services and stop buying anything eless and also I stop accepting any of my orders that they didn't send me yet.
This website is awful

Followed the system to return item. Told take it to Kerry drop off. Go there and they refused to accept! Cancelled return and started again for a Flash pickup. Did not pickup on agreed day. Did not pick up day2. Cancelled and started again for Flash pickup. Did not pick up on agreed day. Now out of return deadline. Tried Lazada Chat - useless! Called Flash hotline and they said return was agreed by seller but I should Chat with seller and ask them to agree return! I explained process again and that if seller had already agreed return why should I go through the process again. I jus wanted pickup and refund. He hung up on me!!

Lazada should not use Flash Express for delivery, they are dishonest and unreliable. When I called Lazada customer support for help Billy said he'd help me but so far he's done nothing.

Stay away from this chinese almost-wscam company with absolutely no service at all. This is the worst of China`s unbridled unethical capitalistic practice. A broken Chiinese-made product was refused for return. Another product, wrongly ordered, was also refused return, despite the company`s (Epson) approval. Stay away from Lazada at all costs. This is the worst that China offers.

Up until today I havent had any issues when shopping and ordering. However. Today I tried to order a product and had a message pop up saying my account had been locked.
I initiated a live chat and was told that the Lazada security Algorithm had detected that I was a risk, 😄. What was more amusing was when the agent told me they could do nothing about it. Then i was told I would have to wait until a random security check was performed on my account and if no threats were found it would be unlocked. When asked how long this would take the answer was basically, " I don't know". They couldn't even tell me what the security issue was, just didn't know. Absolutely ridiculous when no answers or information are available.

Fake asics
Taken my money and keeping it!!!!

BETRUG, ich würde um meinen Gewinn betrogen, rechtliche Schritte folgen.

The seller failed to fulfill their order and Lazada refused to help in anyway. They actually said:
"If the seller won't help, we cannot either"

Ordered 2 mobile phones last 23 Sep and I got a piece of straw delivered to my house by Ninjavan. Complained to Lazada and advised to Return the Item as wrong item sent.

I reported the seller as a scammer many times and Lazada didn't do anything about it.

Filed a police report after 2 weeks of non action from Lazada. I will just remove my account in Lazada and will never use the site again. I can't understand why it is protecting scammers in their website.

terrible more than a week I wait to send back a fulty item. no body contact ! on the main page status says we will contact you soon! soon ?
the menu of program on telephone for chat with customer service is Thai.even in English language when you type ,you see Thai answer.it say change to English! to be able to chat ....manager of this company is not clever for sure .

Lazada is the worst online shop ever. Not only are the item the lowest of the lowest of the lowest quality, but the app is not user friendly, the customer service is lower than the quantity of the items. Apparently it's the only online shop here in Thailand and if you are not mobil, you need an online shop. Every time I order something, something is wrong with one of the items. And if you complain or like to return, you get to 50% BS... the delivery is set out like between January til December, but you have to be home... otherwise they throw your item over your gate or fence. I tried other online Shops, but the same issue, same quality, more expensive. Oh and the description of the items are in Thai. You can't copy and translate. So, often you don't even know 100% what you are buying

Lazada presents that it offers authentic brands and products but their shopping site is rife with FAKE brands; impossible to know what’s real and what isn’t. Customer support is a lie; it’s simply there to say “yes we’ll follow up, we apologize, we care, we’ll send you an email in two days”, and this is then repeated over many weeks, but there is never a meaningful response. Their disputes team is weak, impotent, completely lost and without direction. What a sham, what a scam.

Update 09/14/22 - Lazada finally refunded my refund (that I received over a month ago) to my Thai bank account. It's ridiculous that I couldn't activate the Lazada Wallet with my AIS mobile number. It shouldn't matter if that number was used with an old account. It's now MY mobile number, I own it! Since Lazada couldn't disconnect my mobile number from the other account but they require a mobile number for access to my own refunds, I had to assume ownership the other Lazada account that had my mobile number associated to it in order to use Lazada Wallet and be able to get my future refunds. After this experience, I have serious concerns about Lazada account security and I'd never connect my bank account or my credit card for payments.
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Lazada keeps customer refunds. I made purchase and paid with cash, had to return defective item, Lazada received refund but won't give credit or refund because my mobile# was associated with an old account. Wouldn't let me use it on my account! Wanted me to use another mobile#. Sure, I'll go buy another mobile plan and maybe that wasn't already used. Added bank account - won't refund to bank account either because it requires mobile#.
I can even access the account associated with my mobile # but there's no way to delete the mobile number unless it's replaced with another mobile number!!! No way to delete the account either.
*I started using that account so Lazada wouldn't be able to keep any more of my refunds.
Over 3 hours on 3 different chats in the last month with no solution except Lazada won't give me my refund!