Lazada Avis 

The top caption expresses it perfectly, no refund for orders placed, no assistance from the humorously labeled, customer service? Two recent experiences, one product never delivered for 3 months but still shows ready to ship. Five calls to customer service have achieved no results, claims that case will be escalated go nowhere. Second case, two shirts that haven't been delivered many weeks after the delivery date, same experience customer for service calls go nowhere. I am starting to believe that this company is actually extorting customers, meaning they pocket money and then use their customer service umbrella to conceal them from this fraudulent and deceptive practice. Avoid this company at all cost.

I ordered a product and there was a item missing. Seller refused to send me the missing item and Lazads refused to give me a refund. I had to order the missing item on Shopee. Lazada is not trustworthy, they lie and their feedback says by a return and refund request:"....product must send back to LAZADA...." Like Lazada is the seller and in that case Lazada must take responsibility about their mistake. There is no consumer protection.

They refuse to acknowledge their serious problems. They put their sellers way ahead of their customers, like me. They always baby their sellers. LAZADA allows many, many, many, bad and corrupt sellers to work from their platform. Sellers bait and switch not sending the item in the photo. Lazada is supposed to have a no questions asked refund in the first 7 days!! (that's a lie)
Own more than one occasion I received a shipment and it was not correct and ask for a refund within 20 minutes and finally get the refund after 3 weeks of fighting with them and the seller.
C.O.D. Cash.On.Delivery. Is one of the best ways to protect yourself, because in Thailand the government says you are allowed to look into your package to examine it and send it back without paying. That is by far the only way to assure you have no headaches other than having to be there when the package arrives.
OVERSEAS/CHINA.
Lazada must have more than 1,000, or way more than 1,000 sellers shipping from China. These sellers will put location as somewhere around Bangkok when in effect it is coming from China.
BEWARE, LAZADA DOES NOT CARE.
Once I ordered phone cables manufactured as and claim to be Belkin.
After I did my research they were near perfect copies but I figured out they were copies or counterfeit and I had a giant war with a seller and Lazada getting my money back.
HERE ARE SOME THINGS LAZADA NEEDS TO DO.
Fully disclose if the item you are purchasing is coming from overseas specifically China, as China makes as many counterfeit products is the new original products.
Honor their policies!! If someone wants a refund during their 7-day no questions asked refund request, then there should be no questions asked! The buyer should not have to wait on a dealer to honor a 7-day no questions asked refund. Even with their claim of this I have had a few battles when asking for a refund within the first 20 minutes after finding I had a bad order.
With Amazon #1 online site in the World You get an immediate refund and if there's any problems with a seller Amazon deals with them and will probably not allow them to sell on Amazon any longer.
Here the seller can be in China and pretend he is in Bangkok and offer a discount if you do not receive your package on the day advertised. That discount is factored into the order to try to cheat customers, and hide the fact that the item is coming from China.
Buyer beware when purchasing items through Lazada.
This is not all but I don't want to write any longer.

Man bekommt was man zahlt. Viele fake Produkte. Garantien werden versprochen aber nicht eingehalten. Der Service von lazada, wenn es Probleme mit den Verkäufern gibt, ist gleich Null, man verweist auf das System und bleibt alleine im regen stehen. Es gibt viele fake und scammer Shops. Lazada unternimmt nichts dagegen, auch nicht nachdem man als geschädigten darauf hinweist. Die Produkte bzw Verkäufer werden nicht entfernt, das geht gar nicht. Ich würde dieser Plattform nicht mal einen halben Stern geben

Refund? i ordered Consorcio anchovies, product was near to expire (2 weeks usually is 2 years!) and opening it fish was like a disgusting and dangerous mix of brown oil and something like cat food.
No refund!!! hahahaha good job lazada!!

Würde sehr gerne etwas nach Deutschland bestellen auch gegen Aufpreis aber leider klappt die Registrierung nur mit Thailändischer Telefonnummer

Why oh why does Lazada put obstacles in the way when trying to place an order?
Recently, every time I go to place an order, at the "place order now" box, I get a message which reads: -The system has identified unusual traffic from your network- I then have click on a slider bar to continue. This is most annoying. It's as if they don't want to take the order.

On August 2nd, 2025 I ordered a “High Pressure Oral Irrigator”.
Order number: 1026233411616893.
On August 13th I received the device and paid "Cash on Delivery", Baht 355.80
On August 15th I sent the device back, it was defective and not working as intended.
On August 16th I received the following message from Lazada:

"Lazada has approved refund for this return request, you will get the money according to the details below.
Selected Item Refund Amount: 355.80 THB
Total Refund Amount: 355.80 THB
Refund Method: Store credit voucher
Refund Settled Date: 16-08-2025
Your store credit voucher is stored at "My Voucher" in application. You can copy code and use during checkout"

Unfortunately I can't find anything under "My Voucher", the page is empty.
Chat with Lazada only confirmed that I had received a "Credit Voucher". I tried the Hotline but I couldn't get through to the hotline for linguistic reasons.

In the meantime I have placed several new orders but I have not found the voucher until today, December 24th. and couldn't use during checkout.

ich bestelle viel bei Lazada...
je billiger das Produkt, speziell aus China, desto schlechter die Qualität...
mit Reklamationen geht man grosszügig seitens Lazada um, allerdings werden Rückerstattungen/refunds, speziell wenn es um höhere Beträge geht, hinausgezögert....
es wird nicht immer geliefert was bestellt wurde, man muss sich die Angebote ganz genau anschaun....
positiv ist, dass man nahezu alles über Lazada bekommen kann

seller Warranty
I purchased a 5‑liter mixer from Harei Group (Hinso Group) on Lazada, and within less than six months the machine broke under normal use. The bowl’s ear (mounting part) snapped off due to poor design — the pin is smaller than the hole, which caused vibration and eventually failure.
When I contacted the seller, the communication was slow and repetitive. They kept asking for videos even though the machine could not be operated without the broken part. Despite advertising a 2‑year warranty, the shop refused to provide spare parts or arrange repair. Instead, they insisted I find a local technician myself, even though I explained there is no teak welder available in my area.
The seller’s responses often shifted responsibility back to me, suggesting the damage was caused by customer use, which is not true. I run a professional bakery with multiple machines and know how to operate mixers correctly. The product was clearly defective from the start.
In the end, the shop offered vague promises about “helping with repair costs” but no concrete solution. Warranty should mean proper repair or replacement, not leaving the customer to solve manufacturing defects alone.
Summary:
• Product broke in under 6 months due to poor design.
• Seller refused to provide spare parts or arrange repair.
• Warranty terms were not honored.
• Communication was slow, repetitive, and dismissive.
I cannot recommend this seller. Buyers should be aware that warranty support may not be reliable, and product quality is questionable.

I have used Lazada for several years, but with very limited success when it comes to delivery issues.
As soon as LEX TH is involved in the delivery, it fails almost EVERY TIME. Often the response from LEX is: a delivery attempt has taken place, but this is completely untrue. Again, again I was waiting at home for a shipment and again I was informed that a delivery attempt had taken place - IN NO WAY, NO PHONE CALL, NO CONTACT - NOTHING, and again, again I had to waste my time.
My order is now stated to arrive within a period of three days, meaning that I have to wait at home for three days - SORRY LAZADA - THIS IS BEYOND ALL CRITICISM - VERY DISAPPOINTING.
Fortunately there are now other providers - for sure, I will use these companies rather than LAZADA's extremely poor LEX 'delivery service'. LEX is LAZADA's own delivery company it is stated.
I can only warn others against LAZADA's extremely poor and unreliable delivery service or lack thereof.

Do not trust Lazada the product reviews are fake and customer service don't do anything about bad seller's they are interested only in lining their pockets

Have use Lazada for a long time. And it work ok. Problem is there are to much fake stuff and crappy stuff. And when you receive wrong part as I did now. There was no help from Lazada. Only talk with seller. Seller send me back to lazada. And then we start all over again.

I have to agree with others I have had problem from the delivery guy to wrong items it's bad all in all second time now so I give up

Lazada is soooo bad. Second time in a short period that I ordered an item and then seller changed the status to “ready to ship” but then the item suddenly was out of stock. This time the item is still online for sale.

I ordered on the first of November and my package was supposed to arrive the latest on November 13. At the time of this writing it’s November 15 and my package still has the status “to ship”. And all I see is an apology message from Lazada saying they are working to get my package as fast as possible. What a blatant lie, Lazada isn’t doing anything.

I tried to contact Lazada about this but all I get is a useless and retarded chatbot that even redirects me to another useless and retarded chatbot. Then I received a Lazada notification message asking for my feedback on the chatbot. Well, the notification disappeared in two seconds so I wasn’t able to tap it and give my feedback.

I also contacted the seller from China who (in Thai language) sends me templated messages back saying the item is out of stock. I told them they have to cancel my order and they wrote back that the system will cancel it. It’s not been canceled.

Inside the chat I am asked to rate the seller and when I try to rate them I get a message that I can only rate them after I chatted with them. 🤪

I can’t give a public review on the seller on warn other consumers because Lazada only allows this after receiving an item.

If I could rate Lazada with a minus 5 stars I would. So my Wife Bless her decide on a friends recommendation that she would like a Lenovo Tablet for her Birthday which falls on 6th November, so thinking I had just over two weeks left I ordered from an Established reseller who advertised the Lenovo Tablet at just short of ฿3000 including free items keyboard, smart watch cases etc. Android 12 system…Places the order on 20 October and the item arrived two days later minus the keyboard, screen covered in scratches and Android 9 showing on the display. Did some background checks and discovered the device was 4 years old, so I returned it. chose another established reseller, similar promotional mak advertising tablet includes free screen protector fitted, Android 12, 12” screen and a free keyboard, ordered on 22 nd October, arrived on 25th again minus keyboard, screen protector not fitted and the casing on the device was badly rubbed so again I returned it and I’m still awaiting a refund even though the vendor has had it back since the 27th October, contacted Lazada and received the answer the seller requires more time to check the item. Disgruntled with the customer service agent I requested that a manager call me I’m still waiting. Stupidly I ordered a third tablet as a replacement for the first two, you guessed it, free key pad advertised and no key pad, I have three messages from this vendor confirming that it’s supplied with a free wireless keyboard, messages being prior to purchase, contacted the vendor to be told sorry sir no keyboard with this model!! So that’s going back as well. The first two tablets I paid with my debit card, the third I paid C.O.D and no decision on refund has been made yet, because they need to give the reseller more time to decide, I’m currently outstanding just over ฿9000 and now have two days until the Wife’s Birthday. Moral to the story and it’s a shame we can’t name and shame, all the vendors are Thai and have clearly misadvertised, happy to take your money and useless at answering problems, they just don’t answer. As for Lazada CS, worthless idle, ignorant and totally ineffective, whatever happened to the customer is right? I supposed they are used to dealing with idle I believe everything you say customers!! No Nationalities mention, so currently I’m fuming , ฿9000 down and short of a Birthday gift for she that must be obeyed, not to mention with the wait for another 48 hours answers from Lazada, also I assume that the CS manager is far to busy batting other complaints to be bothered calling me. Lesson learnt, their loss just won use or recommend them ever again

Rubbish. They used their own courier, LEX, to ship my order. Then it sat in their warehouse for a number of days, until they decided that my delivery address is incorrect and they cancelled my order and returned it to the merchant. My address is obviously not incorrect. In fact I have received a large number of parcels from various couriers (including LEX) at this exact address, including parcels from the company whose order they have now cancelled. I contacted their so-called customer support who did nothing but, like a parrot, repeat the information that was already on the app. They were not interested in investigating and when I asked why they would lie and say that I gave them the wrong address, they simply responded "It's a just a reason they give to cancel the order." At the end of it, they sent me an automated email: Issue resolved. What a complete joke. Won't be using Lazada anymore.

Placed an order with Lazada which was cancelled a week later. The money has not been refunded to my credit card as promised. Placed exactly the same order from Shopee and received it two days later.

They locked my account for unknown reasons. System says call CC and customer care say they can't unlock its up to the system. Order Muay Thai gloves from a friend's account. They came late and they were rubbish. Returning was not easy. Nearest drop off 282 miles away. So I chose pick up and tell you from 9am to 6pm...

I ordered a few items from Lazada recently, and overall it was a positive experience. The website is easy to navigate, with clear product descriptions and multiple payment options. Shipping was reasonably fast, and my package arrived in good condition. Customer service was responsive when I had a question about tracking. I appreciated the way the platform provided updates at each stage. Overall, it felt reliable and straightforward to use, and I would consider buying again.