Lazada Avis 

Lazada used to be ok.
Now seems mostly Chinese cheap, terrible products.
Hard to understand to return or get money back,

My last 3 orders. A shirt from China, am a usual xl. But ordered a xxxl, Way way to small.

Ordered 3 expesso coffee cups. Got one, impossible to coomucate to get 2 more or refund,

Ordered make, model for electric razor blade,

At Lazada, only the sellers matter, because they ultimately bring in the money. Customer complaints about sellers aren't taken seriously at all, because ultimately, it's all about the money. I had a complaint about the warranty I claimed with a seller. The product was less than six months old, even though the seller offered a one-year warranty. But neither Lazada nor the seller have been in touch since, despite me filing a complaint with both the seller and Lazada. The review I initially left was actually positive, a 5-star rating. But unfortunately, I can't edit it anymore, so they don't care anymore.

I am really shocked by this company and the way it treats its customers. Customer service might as well be not existent as there isn’t much point as they never resolve anything and just repeat what you can read on the app anyway. What a meaningless job. Plus you are always the loser and they just placate you. Pointless.

Sent me damaged items, the seller would not allow to send back items and refund me. Lazada took the side of the seller scammer even with video proof. Never again will use Lazada. They have gone bad now.

Bought an expensive 40 000 thb roborock with 3 year warranty on Lazada and the lazada seller does not answer warranty claims. Lazada says to mail my expensive robot to the seller and they will refund me. Then I get an email saying possible refund. Then phone call and email saying refund and then when I ask for escrow, lazada emails again possible refund. Lazada can not be trusted with expensive purchases and any kind of warranty. Lazada just lies and cheats.

I am furious and extremely disappointed with Lazada and seller Kordel’s!
Seller sent me Bio-Oil Skincare 200ml manufactured in Feb 2023 – 2.5 years ago! They claims it lasts till 2028 (5 years!) SERIOUSLY?? yet no manufacturing or expiry date stated for buyers to decide.
Lazada and seller rejected my dispute, saying “not expired, still can use.”
I paid for fresh quality, not old stock!
This is NOT a clearance sale, and Lazada is protecting a dishonest seller who dumps old inventory on customers.
This whole incident wasted my time and destroyed my trust in Lazada after years of loyalty.
How can we trust Lazada if this is how you treat buyers?

Used to be reliable but seem to have lost control of delivery quality. Two non deliveries in the last month.
Most recent delivery company just plain lied. They phoned us to ask directions, then later phones to say the cannot deliver but will deliver next day instead. They phoned next day but hung up when my wife answered. She phoned back but they did not answer.

When we checked the Lazada website the delivery company said it was us who requested the change of date, and said that the next day we did not go to the pickup point.

Just plain lying without consequence. If you want reliability and honesty use a different site.

Sometimes good, sometimes bad depend what you looking for. Except very cheap items, I always pay at delivery because one time the courier take back my item (I not agree delivery) and mark as delivered. I must complaint many times and show evidence by video footage to have refund

I see that I'm joining the ranks of people who are very dissatisfied with their purchases on Lazada. I don't recommend using Lazada anymore. I used Lazada for about six years. I see they've lost their minds and don't care about good customer service like they used to. I ordered several items and didn't receive one, but the website's system shows that the item was delivered. The reception desk in my building records tracking numbers for deliveries, and the package wasn't delivered on the date Lazada provided. When I spoke with customer service and asked for confirmation of who received the package, the person working there ignored my request and told me to contact the seller myself. When I told her that I buy from Lazada and trust their quality, I expected her to investigate the issue. But I see there was no chance for a normal conversation. Even when I informed the customer service representative that if they didn't explain this to me, I would no longer be their customer after all these years. They don't care, they don't care. So I decided to use this site. I've lost trust in Lazada's service. They used to try to provide good customer service, but now they don't care anymore. Refunds are also a problem when they sometimes cancel orders for some reason. I spoke with customer service three times and asked them to immediately return the money to the bank I used to pay for the goods, not to their wallet, which I have no interest in using. They assured me they had fixed something in the system and this wouldn't happen again. But after a while, the same thing happened again; the money was still in their wallet after the order was canceled. How many times do we have to talk about the same thing and it doesn't work....... There are many other sites where you can buy goods, it's better to use other online stores, I already order from other places.

Two seperate deliveries showing as delivered. Neither were delivered to me. Lazada customer services weren't helpful at all. They showed me a picture taken by the delivery driver for one of the items. It was at a different condo to mine. I won't be using them again.

This is what you get from Lazada’s FLAGSHIP stores?! I bought this as a present for my daughter something I was planning to give her on Saturday to reward her for all her hard work and training. They sent me an already opened, damaged item. How can they do this to a child? The store is even called ‘Kids Lab Toy’. It’s terrible to treat kids like this.

นี่คือสิ่งที่ได้จากร้าน FLAGSHIP ของ Lazada งั้นหรือ?!
ผมซื้อสิ่งนี้เป็นของขวัญให้ลูกสาว ตั้งใจจะให้เธอในวันเสาร์นี้ เพื่อเป็นรางวัลสำหรับความพยายามและการฝึกซ้อมอย่างหนักของเธอ
แต่กลับได้รับสินค้าที่กล่องถูกเปิดแล้ว แถมยังชำรุดอีกด้วย
ทำแบบนี้กับเด็กได้ยังไง?
ร้านยังชื่อว่า ‘Kids Lab Toy’ ด้วยซ้ำ มันแย่มากที่ปฏิบัติกับเด็กแบบนี้

Buy only the amount you can loose because if any problem no thinking customer service help you he hork just like robot promise refund tomorrow... from 3 weeks. Very poor service

I bought a MacBook Air from a seller called "Apple Flagship Store" on Lazada Thailand, thinking it was official. It was listed as brand new, but when I received it, the battery was faulty and the laptop was already out of warranty.

I took it to an Apple Store, where they confirmed the battery was defective and quoted ฿5,590 for replacement. Clearly not a new device.

I contacted Lazada support and provided:

The Apple repair quote and diagnosis
Order confirmation
Photos and explanation

They still refused to accept the return, claiming the item had been "unsealed" and “could charge.” They ignored all evidence, including Apple's confirmation. I was sent copy-paste replies and told to go deal with Apple myself.
I filed a complaint with the Thai Consumer Protection Board. Very disappointing experience from a platform that claims to protect buyers.

⚠️ Be careful: even “flagship” stores on Lazada can use misleading names and sell questionable products. Support will not help you.

Paid for a micowave and received a packed of wipes, this company is a joke. DO NOT USE. Best just remove the app before you get scammed.

Lazada ist vom TOP online shop zur größten Abzockbude runter gekommen. Viele Verkäufer sind fake shops. Man bekommt zwar den betrag in der Wallet gut geschrieben, aber kann es nur wieder in Lazada ausgeben. Kommunikation mit dem Service sinnlos. Kommt nie was bei rum. Ich war ein echt großer Kunde. Mit ungelogen Millionenumsätzen von 2021 bis 2024 bin aber seit geraumer Zeit auf shopee umgestiegen. Da ist es genau andersrum. Vom eher schlecht als rechten online shop zur einer echten Qualitätsfirma geworden. Kundendienst wird ganz groß geschrieben. Wenn mal was zurückgesendet werden muss, hat man das Geld in dem Moment auf dem konto wenn der Liefersevicefahrer das paket an der Haustür abholt und einscannt. Wenn mal etwas billiger bei Lazada als bei shopee ist das garantiert ein fake shop und man bekommt nie die bestellte Ware. Nach Tagen schaut man nach was mit der Bestellung ist und dann steht da cancelled. Nicht warum, nicht wann einfach nur cancelled. Man wird weder informiert, noch kann man den shop schlecht bewerten. Lazada ist für mich gestorben. Ich hoffe doch sehr das mehr und mehr Kunden die Gesamtbewertung von 1.3 von 5 aller Kunden wahrnehmen und entsprechend handeln.

sell fake products and deliver air, and want them back and then don't refund the money, lawyer police involved

I purchased a watch from the Lazada website. My order took a couple of extra days to arrive and when I went to get it there was no watch. A small very light package with a toy inside. Probably a 3 baht toy. I immediately contacted Lazada and they arranged for me to send this small toy back to them for my refund. I immediately did this by dropping the package off at a local delivery company wish Lazada gave me a barcode to take care of the shipping. I also immediately tried to contact the seller to ask him where my watch was or my 1500 baht. The seller was long gone from the lazada site. That was two weeks ago and Lazada has yet to give me my refund. I have made many phone calls and contacted them many times via text and they just keep putting me off as if my little purchase is going to bankrupt them. There is no integrity in Lazada. Their employees are not allowed to make decisions and whoever is has not agreed to my refund. This was an obvious scam and since this was a seller hired by Lazada, it makes Lazada part of the scam. Lazada is not trying to distance themselves from this issue. They are only trying to distance themselves from me and keep my money against their published policy.
INTEGRITY, does not exist here. I retired from the internet retail business and moved to Thailand later. I was shipping out more than 1,000 packages per week out of my small warehouse.
I can tell you that my customers were treated like kings and queens and with the utmost respect.
It is sad to see a company as large as lazada there's not even come close to behaving as good as amazon.com. They publish their rules and they do not stick by them. They do not allow their employees to take care of business. Nobody can make a decision.
As I can see before beginning this rating on trust pilot other people for also giving negative feedbacks. Lazada feedback is less than two stars out of five. And I can say it is on its way down more based on my experience and their selfishness.

Years before they were good but Lazada has now gone rogue. I will not use them anymore in Thailand for reasons like impossible claims for returns and refunds (seems by purpose design). As long as the seller sends you a parcel (of something) well that's it case closed be happy with what you received.

If they send you defective items like did to me the seller decides if they want to accept the return in any dispute. Lazada allows dishonest sellers to do what they want. Lazada support in disputes is 100% useless for buyers.

If you read the other reviews you can see the same patterns of the things i have mentioned.

If you buy here and something go wrong in payment, beaware nor pay two times. I just loose lot of money because lazada ask for provide a slip, that you normal get. But because a error in their system they not provide the information, to promtpay så the slip can be maked.

I send many evidens from my account but because Lazada error i can not provide what they need. Smart for take peoples money.

My thai bank is trying to help me, but because security reasons they can not print out the transaktion details to me. And that Lazada already know.

But Lazada not want to look in to their acount where the money are come 2 times as my bank says.

So if you want to shop lazada, not use more than you are okay for loose or pay with International creditkort, or best of all pay when the packet come, but the you need to be home.

And i try to empty my Lazada wallet before bank have solved the money Lazada keep of mine. It is not much, but as a test is it work if my money keep is relased after the bank finish, and end to my lazada wallet. These little money Lazada also have big problem with payout, should take 3 to 5 days, now seven days after, only answer wait 3 to 5 days more. Think the money never will come.

So be very careful only spend rhe amount of money you are willing to loose, because get them back from lazada, is nearly imposible.

I made an order of 2 tires for motorbike and I get 1 istead 2. I start to claim my right, but now after more than one month, 4 times talk with Lazada agents and many process, I still not get my refound. I don't understand what is so difficult to process my claim. Is Lazada a seriois company? I have my dubt