Lazada Avis 

I ordered mouse which came broken and they don't want to return money back

They 'refund' money to Lazada wallet....
Which is inaccessible! App cannot be downloaded..!
Rating 1.3...?
Too high!

Lazada might make money but it is a nickel dime company. It doesn't really have customer service it has a cheap automotive system cleo which doesn't answer questions or help it just frustrates you to no end. That is designed so you give up and move on. They save alot of money that way and you don't always get refunded. There voucher system and discounts are really all nonsense if you pay attention to what you have viewed before they raise the prices and discount more so your actually not saving anything. The same seller have the same product listed 10 different time with 10 different prices. So if you pick the same product and that price is higher that's OK with them. It's like you have to go to work shopping thru them. They ok with trying to cheat you and allow the sellers to do so, as long as they get paid. So really think twice about using or trusting them. Try shopper for less aggravation. Or you can spin the wheel with lazada. You will lose more than win. It's like a casino, fun but the odds are against you. Good luck.

I recently tried out this platform, and I have to say, it has a pretty decent selection of products. You can find everything from gadgets to clothing, which is great! The delivery was reliable and showed up on time, so no complaints there. They also run frequent flash sales, which can be a nice way to snag a good deal.
However, I've encountered a few hiccups, like some items taking longer to ship than expected or not being available when I was ready to check out.

Horrible company to cheat on poor fillipino people who are trying to get rice on their table

STAY AWAY FROM LAZADA!

This place is littered with counterfeit items, scammy sellers, and lazada seem to take no responsibility for the fact. I’ve lost over 100.000 THB on this site. Lazada refusing to take responsibility.

If you ever use the site, be aware, and use a CREDIT CARD (not debit card) so you can PULL your payment if there’s an issue. This will generate charge back issues for Lazada, and they may finally fix their bad behavior.

Worst platform to buy any products. Shopee and Tik tok is far better. Lazada return and refund policy are very, very poor. If you buy any expensive item from lazada, then they will not accept your return and only try to sell that item to you. Me and my wife bought asics shoes from lazada Order no: 948177672958166 The shoe doesn't fit well. And we tried so many times to return to lazada, but they always reply that return not accepted. Even though all the tags and accessories are there, they said that box of the shoe is dented. What an excuse by lazada . There dispute handling team always try to push sell.
Very bad experience with lazada. The best part is that they don't care about customers.
I don't know why they feature return policy in there application even though they only want to sell there products and don't accept return.
If negative star rating is there , I'll prefer to give them negative 5.

Wrong item sent twice in a row, only getting an automated response from the seller. Paid more for a larger size blow up boat and sent the cheaper smaller size.

Absolute garbage. They send counterfeit fake items and refuse to return your money.
Do not buy from here.
Go to shopee.

Of the last three purchases, two bloody rubbish. Bought smoked back bacon, waited for delivery on 26th December. The delivery company delivered on the 27th in a non-refrigerated van. The product was starting to bubble as was warm. A big hazard if consumed.
Purhased McVities digestives 355grms, company delivers 250grms. Another rip off from Lazarda, and they are ignoring reviews left on their site

LAZADA IS RUBBISH A TOTAL NIGHTMARE FOR FOREIGNERS. DO NOT USE AT ALL- UNLESS YOU DON'T MIND LOSING YOUR MONEY.! YOU CANNOT HAVE OR TRANSFER FUNDS FROM YOUR WALLET, ONLY AFTER THEY HAVE FULL PASSPORT AND A SELFIE ID COPIES CAN YOU MOVE YOUR REFUNDS TO YOUR THAI BANK. THEY SAID EMAIL WITH BANK ACCOUNT NAME TO CONFIRM IT IS MINE - THEN on 23 rd jan THEY WANT A PHOTO OF THAT BANK BOOK TOO.! PLUS BANK CHARGES FOR TRANSFER. ALL THIS, EVEN IF YOU PAID CASH AND THEN THE ITEM WAS CRAPPY OR COMPLETELY WRONG AND WAS RETURNED. MOST STUFF IS VERY POOR, BUT THE HOOPS AND RED TAPE FOR A SIMPLE REFUND MEANS THE COMPANY IS USELESS FOR ANY FOREIGNER TO DEAL WITH. i WOULD NOT USE THEM AGAIN. AVOID AT ALL COSTS. STILL WAITING FOR THEM TO SORT OUT MY REFUND 4 WEEKS LATER.!!!
they say if you paid cash you can get a one time password for a quick refund, but SUPRISE- SYSTEM ERROR EVERY TIME . because they have not got original copy of passport and selfie. EVEN WHEN SENT YOU STILL CAN ONLY SEND COPY OF THAI BANK BOOK AND THEN GO THROUGH THE VERY VERY SLOW TRANSFER TO BANK WAY FOR MOST OF MONEY BACK MINUS FEES BECAUSE # YOU # CHOOSE THAT WAY. What a joke, sadly on the customer.! still waiting for refund.!!! 15th jan. 25
23 rd jan 2025 chased them again as no one came back to me and money is still not in account at bank.
THEY LIED AND NOW INSIST ON extra COPY OF BANK BOOK DESPITE BEING TOLD AN EMAIL CONFIRMING INFO WAS ACCEPTABLE.!
NOW Only Another 7 Business Days to get the money moved from the wallet Foreigners cannot use - to a thai bank. ha ha we will see. ONE STAR REALLY IS TOO HIGH FOR THEM. EACH PERSON AT LAZADA THAT YOU TALK TO TELLS YOU SOMETHING DIFFERENT.!!! WILL UPDATE POST IF I EVER DO GET MY MONEY BACK.(2 MONTHS NOW.)

War bis dato immer zufrieden , keinerlei Probleme , die Produkte waren immer korrekt . Bis auf eine Lieferung , die schlecht verpackt und dadurch unbrauchbar war ....war aber Peanuts Betrag . Aus heiterem Himmel wurde mein Konto vor 10 Tagen gesperrt und nach Anruf hat man mir mitgeteilt , es wäre eine "irregullarity" bei meinem Konto aufgeträten und ein Team würde sich darum kümmern und das Konto nach 24 bis 48 Std freischalten . Nach 5 Tagen keine Entsperrung und bei erneutem Anruf wurde mir erklärt , mein Konto wäre dauerhaft gesperrt , wegen der Irregularity die mir nicht mitgeteil wurde ! Bei dem Gespräch habe ich freundlich aber klar nachgefragt , was denn die Irregularity war ? Die Mitarbeiterin hat daraufhin nochmals eine "escalation " versprochen und auch per Email bestätigt . Hatte bei einem Händler einen sehr günstig angebotenen Artikel bestellen wollen , aber beim Zahlungsvorgang hat es mehrmals ein Problem und Abbruch gegeben ....vermute nun , dass der Händler den Artikel zu dem Preis nicht verkaufen wollte ! Habe dann eine unzufriedene Bewertung abgegeben ....das wird wohl die Sperrung ausgelöst haben ;-))

is getting worse by the year...especially on that stupid APP more and more crowded...the designer should be retrained...refunds very hard to access and time consuming...I shop in Lazada from many years...but now I try my best to stay away.

Sellers can and will send you damaged or incorrect items but Lazada Thailand will not stand behind buyers in any dispute resolution. You will lose your money here.

edit... i closed my Lazada account after more than 500 orders over 12 years with them. Many of these items were big money orders like computers and TV's + many more. Lazada have lost the plot when it comes to customers. Now using Temu, Shein, Shopee and very happy.

Lazada TH will never get another Baht from me EVER again.

asked seller to send me a link for massage chair which massages and heats all body parts. Followed the sellers link which clearly shows that hot air compression is included for all body parts and neck, arm, hand, and leg massage is included. Ordered the chair but got a chair which does not have any heat (seller claims the back is heated), there is no compression massage, and missing are neck, arm, hand, and leg massage. The picture proof showing the communication, product description (with the standard model that the seller sent chosen), and pictures of the features that are not available.

1. Seller claims the wrong model was chosen. Wrong. Customer followed seller link and the standard mode was the model sent and product description and pictures for standard model show ALL features

2. Seller claims the package was opened and chair installed so no refund is possible. Another lie as the product description states "no installation" required. The box obviously has to be opened and chair taken out to inspect it.

3. Lazada has dropped the ball on this one and is supporting false advertising and a potential scam seller

Absoluter Betrug in den meisten shops. Billige Kopien und so gut wie nie Geld zurück.

Lazada as a shop is actually fine by my own experience. The really huge problem is their own Laz/LEX delivery service!
They do whatever they want, excruciatingly slow, enter lies on the tracker to justify non-delivery and even when you manage to speak to a driver they are rude and will lie further to cover their first lies.

Ich habe bei Lazada ein Iphone bestellt. Da es nicht richtig funktionierte habe ich es an Lazada zurückgeschickt. Nun behauptet Lazada ich hätte nur die Verpackung ohne das Gerät zurückgeschickt…….Bei jeder Kontaktaufnahme hat man einen anderen Sachbearbeiter am Telefon was dazu führt dass man die ganze Story jedesmal wieder von vorne erklären muss. Trotz Polizeirapport behauptet Lazada weiterhin das Gerät nicht erhalten zu haben. Nebst meinem finanziellen Verlust wurde mir indirekt sogar ein Betrugsversuch unterstellt.

Previously I trusted Lazada & bought even very expensive items from them regularly but my last interaction with them left a very bitter experience. I bought a premium flagship smart phone from them on the 8th of Nov, but did not open the item lazada box upon receipt as I trusted their "change of mind" policy & was waiting to see if any better offers were available on the 11.11 sale for the same. So indeed there was a bigger discount hence I ordered another phone of the same model from them and requested to return the old order as per "change of mind" policy which accepts return for upto 30 days in original condition. The item was picked up & even the delivery personnel acknowledged that the original package was in pristine condition & it reached warehouse on the 13th but on the 14th they rejected my return request stating "It does not comply with our return policy". When asked, CS obviously failed to resolve the issue immediately & informed that they will check with warehouse. Warehouse, after multiple follow-ups, gave contradicting responses as to why my item could not be accepted. Initially they said "Packaging being incomplete" then they said "Package is in incomplete condition" & claimed that the product box was damaged. When I repeatedly informed that the original lazada package box was not even opened & I hadn't even touched the product box, they kept on saying they would send a "follow-up email". After numerous contacts they still were adamant about not accepting the return so I simply asked for my item back. Even that was a tumultuous endeavor. Initially, they gave me a "tracking number," which did not work for a few days. Then, upon contacting them several times via phone or chat, they said they are "investigating". After a lot of struggle when I finally received my package back on the 22nd it seems someone had deliberately nicked the side of the box so as to cause a scratch on it. I would never know who is the culprit since I had not even opened the package when originally received.

Incorrect account freeze, phone support terrible.

Called helpdesk, new review by security department, account deemed appropriately locked. Called again, apologies received, no action for 1 week. Called again, new apologies, case has not yet been actioned upon by security department.
Waiting times on phone around 20 minutes, no information why account is locked (can assure, nothing wrong).