Lazada Avis 

I order now 10 product last 2 week and 3 say it is delivered. But is not and tired and you can not talk to Lazada. Lose 900.Bath in this 3 product.

Is bad cheap company use bad transport.

This is by far one of the worst online stores in South East Asia. Constantly have issues with them and after I get my orders, IF I get my orders, I will be deleting my account. The sellers are protected and nothing is done when they refuse to send your package. What the seller does is list it as "packed" so you can't cancel. And once you notify lazada, which is useless as they say the same thing word for word from their script on how to screw the customer more, the seller will FINALLY respond but STILL refuse to send your item. I deleted my Shein account because they used a delivery service that basically delivered my package to the wrong address and then refused to answer my emails or phone calls and then when they finally responded they tod me to contact Shein and ask for a refund. The same with Temu. I deleted that account before I had the opportunity to use it because they used the same lazy delivery company J&T Express. Now I will be deleting my Lazada account after 10 years with them because I have had nothing but problems with them and their lazy sellers who refuse to do their job. I will just stick with Amazon which is far superior and always will be. I will never use another South East Asian online shop ever again. They care nothing about the customer.

Cheap delivered item completely different from item ordered. Seller just provided automated replies with no possibility to resolve. I then noticed other customers had been scammed in same way by same seller.
Contacted Lazada customer care. First time they promised to respond but did not, second time finally replied and said 7 day return period expired (they took more than 7 days to reply!!). Totally uninterested in customers being scammed by this seller.

I had many frustrating experience with Lazada, and I feel compelled to share it. My recent order included five items, but due to the outdated system, I was unable to return just one item and ended up having to return all of them. The customer service was unhelpful in resolving this issue.

Additionally, I was disappointed with the quality of the products. Many of the items appeared to be counterfeit and did not match the photos or descriptions in the advertisements. Having previously worked with Amazon, I find Lazada’s service and product quality to be lacking in comparison. If you’re accustomed to Amazon’s high standards, you might find Lazada’s offerings to be quite below par.
I do not recommend this company

Ordered an item. Delivery was completely different to the order. Contacted Lazada. They said in 24 hours when the order is updated to delivered, can select return and get a refund. But what do Lazada do? They mark the order as CANCELLED. Now I cannot get my money back. Meanwhile the seller no longer exists on the site. So they KNOW the seller was dubious. But the refuse to refund me - say I have to get the money from the courier! FFS, the courier just delivers the parcels! They are not responsbile. Lazada are CHEATS. Buy at your own risk.

Laza have many good shops who are decent and honest. Unfortunately Lazada also allow scammers to sell products on their platform. And when you tell Lazada this, they don't care at all. Their customer service sucks. Useless chatbot, and if you finally get a person to talk to! Then you will just have a chit chat and no help. The delivery is very slow. Why do it have to take a week to get a package within Thailand. Nonsense

Used Lazada 100 or more times over last few years. Goods are sometimes fake. Goods are sometimes delivered incorrectly. But the sometimes IMO are rare and I've always had my purchases sorted out and money returned.

Tried to buy a pair of dumbbells on Lazada. Picture of two weights, two weights appearing in the cart, but 1pcs in the fine print. Needless to say, I bought two sets and ended up with 1 4kg weight and 1 5kg weight. Ziven wouldn't take there product back and Lazada sided with the store.

CRIMINAL COMPANY THAT SUPPORTS FAKE PRODUCTS TO BE SOLD ONLINE!!!

I contacted the Lazada 'customer service' to file a complaint about a big seller named 'Exquisite kitchenware' that sells fake Zwilling products on their platform. I wasted several hours by now communicating and discussing with Lazada and the fraudulent shop and the result is that they want me to send back the items but... there is NO return button and there is NO way I can rate the seller.

Lazada Thailand is a complete FRAUD - DO NOT WASTE YOUR MONEY ON THIS PLATFORM!!!

Refuse to assist you they took my money and mark orders and unpaid and block me from talking to support

Lazada customer services are just abysmal
I requested a refund for wrong items sent - no reply from sender and Lazada made an arbitrary decision to refund one item out of three ?
Rang each week for four weeks and got different stories each time from people who clearly had not bothered to read the complaint and once told full refund in 24 hours and the next time told I had to do things that I already had done!!!
They are unfortunately useless at delivering customer service and at time giving out blatant misinformation
Avoid

Buying an item can be for cheap items but I bought expensive headphones. It's been impossible to return it. They are fakes! Be careful guys. Anyone can sell anything on Lazada and call it whatever they like. Lazada does nothing!

Ordered an item while i was in thailand. when i saw it takes too long i redirect to home address. When it arrives in thailand i complain and they just delete my account.. bunch of criminals

The worst crazy shopping experience on the internet. First time: the package was not delivered, and I was not refunded because I cannot prove that the package did not arrive. How do you prove that something was not delivered? Second time: I buy chairs and they arrive damaged. I send the photos and I have to wait for the seller's decision!!!! So, the seller tells me it's not damaged ENOUGH to return! Lazada refuses me the return and refund. Completely crazy !!! I've never had this problem with: Grab, Shopee, Alibaba, Amazon, etc... Never!

Absolutely useless cart system lost my order multiple times. Checkout failed with multiple error messages, tried to charge my card in a different currency which failed obviously. I tried to look at how to do a bank transfer, this stuck my order in a dead-end which I couldn't cancel myself, their support team had to cancel it and i had to redo the cart of 25 items again. Then my three cards got rejected after spending time moving currency around. In the end the chat support said I have to wait 2 days for support escalation to reply. Awful waste of hours.

Have not received refund. WHY NOT?!

Dont get money in lazada wallet...it is a scam

I tried to log into my account, but I was asked for my password. First time ever. I couldn't remember it, so I had to create a new one. It created a totally new account, with no history, no pending orders, nothing in the basket, no credit card details, no address etc etc.

I am expecting over 15 items, I keep on getting notifications in Thai, but when I try to open the message it says, no messages.
I called the call centre in BKK twice. They can see my old account with all the pending deliveries, but I was offered no help at all for retrieving it.
I received two calls today whilst I was out from two different delivery guys who didn't speak any English, just asking me if I were at home. I said no, but I have no idea what they were trying to deliver.
Today is day three without my account, no deliveries so far and all payments have been made.
😳

Habe nicht das bekommen

Order #840606192935635 Order #840606192935635
The quality of the shoes was good. But it wasn't an EU size. I used Kerry Logistics to send the shoes back. At first I thought the package was being picked up. I tried in vain to find a Kerry shop here. Then I drove a total of 60 km to the neighboring town to drop off the package. The QR code was OK, but the package was still not taken. I was told the Lazada QR code was wrong
I contacted Lazada several times via email and chat. Everyone was friendly, but the advice I was given didn't help at all. I should cancel the return and do it again. After canceling it, nothing worked anymore. The promised reset from Lazada was not done either. Then I should contact the seller. I did that too, but it didn't help.Now I have two pairs of shoes for 2000 baht and I can't do anything with them. Who's to blame for this, Lazada? the seller?, definitely not me. You can't treat customers like that.
คุณภาพของรองเท้าก็ดี แต่มันไม่ใช่ขนาด EU ฉันใช้ Kerry Logistics ในการส่งรองเท้ากลับ ตอนแรกฉันคิดว่าพัสดุกำลังถูกหยิบขึ้นมา ฉันพยายามหาร้าน Kerry ที่นี่โดยเปล่าประโยชน์ จากนั้นผมขับรถเป็นระยะทางรวม 60 กม. ไปยังเมืองใกล้เคียงเพื่อส่งพัสดุ รหัส QR ใช้ได้ แต่ยังไม่ได้นำพัสดุไป ฉันได้รับแจ้งว่ารหัส QR ของลาซาด้าไม่ถูกต้อง
ฉันติดต่อลาซาด้าหลายครั้งทางอีเมลและแชท ทุกคนเป็นมิตร แต่คำแนะนำที่ฉันได้รับไม่ได้ช่วยอะไรเลย ฉันควรยกเลิกการคืนและทำใหม่อีกครั้ง หลังจากยกเลิกก็ไม่มีอะไรทำงานอีกต่อไป การรีเซ็ตตามสัญญาจาก Lazada ยังไม่เสร็จสิ้นเช่นกัน จากนั้นฉันควรติดต่อผู้ขาย ฉันก็ทำแบบนั้นเหมือนกัน แต่มันก็ไม่ได้ช่วยอะไร
ตอนนี้ฉันมีรองเท้าสองคู่ราคา 2,000 บาท และฉันไม่สามารถทำอะไรกับมันได้ เรื่องนี้ใครผิดลาซาด้า? คนขายเหรอ ไม่ใช่ฉันแน่นอน คุณไม่สามารถปฏิบัติต่อลูกค้าเช่นนั้นได้