Lazada Avis 

One of the worst customer service experiences ever! They can not even understand thier own email service and ask for same information. Most likely they just use ai for thier customer reps. So unhelpful and completely uninterested in clients do not I say do not use this company.

I have cancelled 3 different items because they weren't shipped after weeks maybe a month. Says refund was issued, that was two months ago. ?? Every time I call all agents busy. I spent over a 100,000 baht and this is no way to do business. I'm done with this poor service. They take money but just never give it back

I had some very ambivalent experiences with Lazada. In many cases everything worked out perfectly, the scheduled delivery times were met, the drivers made a good job and the products were as described in the shop. But once there was a problem with the delivery, it turned out to be impossible to get any kind of information or help. The seller was not responding to any of my messages, the plattform itself provides no support whatsoever. So ordering at Lazada is very much like playing lottery.

Lazada has terrible customer service. If you ever are unhappy with a product once it arrives and want to return it they will favour the shop and only allow the item to be returned if the shop approves; little do they know that these shops will reject a return for no reason just so they don’t have to give back the money. I used to shop on lazada a lot but now I do not trust them.

28Aug2025
Lazada got MUCH better now and I use it much more, sorry for this bad review on Jan 2024
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Run away from Lazada.
They sold me a 10Gb hard drive but they delivered a 2Gb and when I have contacted Lazada to relate the error they told me to contact with the seller that never answered my messagessss and Lazada did not accept me to return the product. Then I had to keep the 2Gb.
Big Scammers Company...
Never again with Lazada...
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Order 816717972353164
Placed on 31 Jan 2024 09:25:16
Paid by Credit/Debit Card

unfortunately one of the few options in Thailand , very poor management of courier delivery and not customer driven company . It is a pity as especially after Covid the clients get acquainted more and more with online purchases ..but the service provided is very bad. On top of this they are loosing business everyday considering such poor supply chain

no support at all, sellers do whatever they want. Totally not recommended

The worst delivery company in East Asia the drivers are thieves or liars neither is ideal when you are expected to trust them. I have had sooooo many horrible experiences with Lazada. My advise is DO NOT USE THIS COMPANY

Z1 71-17 002
Sarinya kuetong.
วันที่7/2/67มีของมาส่งที่บ้านแต่เราไม่อยู่บ้านของจากลาซาด้าเราก็สั่งน่ะแต่ไม่ใช่ของที่มาส่งและไม่ขึ้นในระบบลาซาด้าพนักงานบอกให้เราโอนเงินค่าของทั้งๆที่เราไม่ได้สั่ง หลังจากนี้คงไม่สั่งจากลาซาด้าอีกแล้วค่ะเพราะมันมีร้านค้าเฮียๆๆอยู่ด้วยแต่ลาซาด้าก็น่าจะรู้น่ะค่ะว่าคุณโอนเงินค้าของชุดนี้ไปที่ใคร เซ็กให้หน่อยน่ะ🤬🤬🤬

It is getting worse by the month. Fake products, scams ,false advertisement. This shop is just filled with useless merchandise and criminal vendors. Better buy at your local retailer over time that saves you lots of money and disappointments.

The worst. The change the delivery dates after your order. Initially they put a very attractive delivery time. After some time they change it and there is no way to cancel the order. Insane and non professional.

Sehr oft wenn ich einen Artikel bestellen möchte, kann der Kaufvorgang zu diesem Preis nicht Abgeschlossen werden. Da sucht man sich mühevoll etwas aus und dann war alles nur Zeitverschwendung. Sehr Ärgerlich 😡.
Daher habe ich zuletzt vor 6 Jahren etwas da bestell. Versucht hingegen jeden Monat und habe Schluss endlich doch lieber vor Ort beim Händler gekauft. Easy und man muss sich nicht ärgern 🙏🏽

I continue to hate this company and I will stop using them today. Customer service is nonexistent. They will take your money and not deliver your order! They will not honor their return policy. And if they do take your return they will keep your money or hide/steal it. No more Lazada for me in Thailand.

There are so many shops on here that sell nothing but fake, broken products and when you're scammed customer service doesn't care. Even worse, the shops are allowed to continue selling the fraudulent products with Lazada's blessing. They tell you that because you didn't react within a short space of time, they are unwilling to intervene. Plus, delivery can be delayed.
I am currently looking for anti-counterfeiting agencies to report them to.

My phone number got inadvertently registered on a second account that I was not using, which then was deemed inactive and shut down. Now that phone number is locked out from being used again on my current account (due to "Lazada Policy"). When I contacted support, they indicated that they were unable to change it. THEY SUGGESTED I GET A NEW PHONE and PHONE NUMBER as a solution!

This has been going on for over a year now... with no increase in sanity or change in policy. Upper management does NOT listen to lower-level management or just doesn't care.

The customer service manager said there are many thousands of people in this same position (phone number locked out due to "policy") and they are HOPING that someday upper-level management can empower the customer service team to have access to changing phone numbers.

LAZADA SHOULD BE MORE DILIGENT BECAUSE ADVERTISING AND WHAT YOU RECEIVE IS COMPLETLY DIFFERENT NOW MY LAST ORDER WAS FOR MORE THAN 8000 BATHS STARTING TODAY THE NEXT ORDER WILL BE 000+0
THEY DON'T MERIT MY RESPECT BECAUSE THEY DON'T RESPECT THE CUSTOMER IN REGARDS OF THE QUALITY OF THE MARCHANDISE SOLD

I ordered a product on Lazarda, paid in advance, and then the product should have been delivered but was never delivered. Then I complained... Lazarda replied I have to show evidence that the product was not delivered. How weird is that? Even worse there is a list for complaints, but you can't directly complain that the product was not delivered! So I complained about missing items in the package...

This is second time I have problems with Lazada and Lazada web side and seller.
I bought a game which it should be 3 in 1 game one side should be chessplay and another side should be backgammon. It shows also at the seller web side as well.
What does it mean 3 in 1 , is anyone in lazada do understand?
I got only chessplay therfor complained about it might be wrong item. I explained the seller and Lazada.
They will not take the product return back.
This is cheating people and nobody accepts.
Is anyone can explain to me what they understand about 3 in 1 product???
Why Lazada do not make clear policy about seller advertisment on the web side???

I rely on Lazada for certain non-branded items. It's a go-to place for a wide variety of products, and ordering is a breeze. The multiple payment options are a plus. However, the website design is lacking, and language options are limited. Overall, I'd rate it 3/5.

Bad customer service.
I ask refund on 1 item i did not receive in time from SJCAM. They answered that i have to refuse the package to get refund. Package that I certainly will never receive...some sellers are scammer there...