Lazada Avis 

Unbelievable incompetent team. They ask you to give your credit card number to charge a fee for the service. Unbelievable! They messed up and the customer should pay. Never again Lazada!

After sending images of Airway bill and contents of package which contains the wrong item (Aptamil milk which I ordered vs Dumex Mamil milk powder which was delivered) as per the request, I'm now asked to:
● Video Unboxing: To record a video of myself unboxing the product and showing its contents. This will help them verify the authenticity of the product.
● Resi Proof (Resi Photo): To take clear photos of the product's packaging and label, including any serial numbers or barcodes.
● Product Photo: To take clear photos of the product from different angles, including any unique features or markings.

Dispute on Return/Refund should only be performed with Lazada and not with Seller, what more automated machine! Recently, my claim on purchased of a 1.8L nonstick rice pot plus steamer was rejected, apologised and dat seller will do best to improve their quality. Who cares when my reason rejecting was due to noncompliance of Seller item to SIRIM/Suruhanjaya tenaga (power plug no fuse, can cause short-circuit or even burnt down my house!). Seller even pointed out dat the item was correctly delivered as ordered despite my rationales and snapshots of unsafe plug issue. Real ridiculous! Wouldn't want to recommend Online buying with no guarantee and no humanity. Think can visualise what is more scary coming, in future, for me, I felt being scammed (item became white elephant n money loss).

refunded items. they cant give back money so they give coupons which expire instead. no warning of expiration on the refund coupons even. lazada is a predatory company that only accepts your money and cant give it back when the items you receive are bad or faulty. take it on your own risk. terrible platform. go to shopee instead or somwhere else to buy stuff online.

It is easy to buy and pay, just very difficult to receive the good. After ordering, nothing happens for a few days and the help page says there is a track button. After a few anxious days wondering I was scammed, the button appears. It work for a while and all of a sudden it says delivered, but I have no notification of where (my condo security says receive nothing). I track to lazada "delivered but no package" and filled a form. Then someone replied after 12 hours and I asked for photo evidence of delivery. Then I realized that they put it in delivery box (boxplus) and by then I am 24hrs late and need to pay a late fee. I should have buy from Shopee, wasted so much time with lazada

Always have good experience with Lazada seller. The bottom line, choose your seller wisely. Read comment, check their legitimacy, look at the courier services that they use etc. It is so annoying to read only complaint about delivery and return. I wanted to know about the product. People only care about delivery. If the delivery is fast then they are happy even though the product is ridiculous and not meet the expectations or as described. Not talking about the product at all. So annoying. The delivery is usually not directly under the seller control unless they send it themselves. People also need to have a common sense and be realistic about the price and the expectation. If you paid for so little don’t expect you get something luxury, good quality etc. If you paid a lot and you got something ridiculous then you should complain.

Phone not answered. Pages I tried down. Issues logging in. The AI chat is not fit to be online and returns unrelated replies to any question. Site displays out of date offers. No support whatsoever. It's a mess and should be pulled from the Web.

Good online shopping experience, response fast, and items condition good

Platform for sellers and department stores
Lazada offers sellers of all sizes a platform for big brands, sometimes smaller ones can list products in a wide range of categories such as multifunction devices, electronics, housewares, children's products, food and machine There's a lot of scrutiny when choosing a product.
Ordering and Shipping
Lazada has the order management and shipping systems required to achieve sales and support that also includes customer service and returns management.
wallet

The customer service is non existent. They are just a sad competitor to Taobao. Whereas Taobao has live customer service, Lazada just passes you on to a robot. The delivery of the vendors are pathetic, sometimes taking well over 4 weeks and Lazada has totally zero control. I will not be using this platform anymore

This is the worst online shopping app in the world. Customer support doesn’t even respond to queries that arise from customers. They might’ve laid off humans and replaced them with AI that doesn’t understand human’s feelings . And they partner with slow couriers like PosStore that do not deliver parcels on time. I will never use and recommend this platform to anyone.

Lazada is refusing to do a return for items because today is the 3rd day of the “no return policy”. Basically, they said I can do a return up to 3 days of receiving a product and today was day 3, but they refused. I asked for a manager twice and was refused. The agent shut me down quickly to end the chat and “give me feedback later”, but he just didn’t want to assist me.

Lazada keep blocking my payment and blaming my bank but it’s them blocking me. I feel bad for the sellers on this site because they would get more sales if Lazada stopped blocking their customers purchases! What a stupid site!

After spending 10k myr monthly in lazada, my account got blocked just because i login to my mom’s account to buy her personal stuff using my phone. Now even worse, my mom’s account got blocked too! Spoke to Marina, Aleena, Sophia, and all Tom, Dick and Harry in Customer Service chat but end up stating i’m not allowed to use multiple account. I guess because both our account has unused cashback that they never intend to honour. Blurgh, tiktokshop or shopee is the way to go! Boooo lazada! Boycott at all cost!

I wouldn't give Lazada Malaysia a single star. It is the most incompetent outfit. Its "agents" (like Sophia -- laughable) is just plain incompetent. Keeps beating about the bush when I tried to explain to her online that Lazada has scammers (like wLT1evCS) operating on its platform. wLT1evCS connived with Ng Marketing in Skudai, Johor, who sends you cheap Chinese garbage and scams you for more money through Flash Express who brushes you off when you launch a complaint. Lazada won't take any responsibility. I never dealt with Ng Marketing at all, yet he managed to get all my details. And the only one who has all my details is wLT1evCS. wLT1evCS won't ever respond to your inquiries. He has something to hide, of course. Ng Marketing is wLT1evCS's accomplice. I'm giving Lazada the boot where it hurts the most! Lazada is loose with the truth and plays ignorant. So are wLT1evCS and Ng. They are all immoral. Be warned -- unless you are happy to be scammed by Lazada and its ilk pretending as "sellers". Stay clear of Lazada Malaysia, of wLT1evCS and Ng Marketing. They'll morph their operation and return to scamming again, I am sure, and Lazada will allow them back on its platform.

This is not the 1st time buying from Lazada and sellers table was damaged but could not get a refund. Bad service from Lazada always
Need to improve their customer service
Bad quality things all the time

Twice now I’ve received empty boxes from Lazada..the first time they refused a refund due to lack of evidence…this time I’m being asked to return the empty box. The company is a joke, I’m a regular customer, but I’ve had enough, I’m going to Shopee!

Last month, March 2023, Lazada kept sending me notifications via the app.
I lost 2 Gigabytes of data.
I have already uninstalled the Lazada App.
IT,'s A USELESS APP.