Lazada Avis 

lazada calls themselves the 'amazon of thailand'. well, it is partially true as they have an enormous amount of products.

big difference though. Amazon is very 'buyer' oriented whereas lazada is very 'seller' oriented. if you want to return something on Amazon, it's NO problem at all to do. whereas with lazada, you want to return something and lazada (who gives 7 day return policy) then goes to seller to ask if product can be returned.

in my case, i bought qty 3 of a product from lazada. of the three products, two were defective. i sent a return request and to my surprise and disappointment lazada said they would ask the seller if ok. the seller rejected my return request. so i am stuck with faulty product. nos that is LOUSY customer service. so BEWARE of what you buy cause you may or may not be able to return it for whatever reason...their 7 day return policy is pure marketing hype.

We started as a 'Lazada seller' bringing all kinds of good reviews of supplements from the USA. As a side-income business, it went well till many scammers started to take advantage of saying we sent the wrong products and asking for a refund. And Lazada doesn't want to take any responsibility or actions on how to find solutions for fixing all these messes from logistic companies, sellers, or buyers. Lazada customer service is horrible! In the end, most sellers have to absorb the losses. They are no longer a trustworthy e-commerce platform for sellers or buyers anymore.
STAY AWAY from Lazada!
Not to mention Lazada charges sellers for high commissions & shopping fees.

Lazada system is really not effective at all even if I’m cheated I even need to take series of steps to get my refund. Obviously I’m cheated no point i need to get these troublesome.

We have used Lazada over the years. In recent times we have been sent the wrong item by scammers three times. The first time I only received my money back after three months of calling customer service. This year we have been scammed twice and Lazada have refused to refund us, even though evidence has been sent and the item taken back.

The customer service is abysmal - what do they do to these people that they cannot function as normal human beings and solve simple problems?

Lazada seem to want to reward scammers more than they want to retain their customers. I have had enough of their poor service and stealing from their own customers. Online shopping is supposed to be about convenience - instead of getting what I ordered I have to spend hours upon hours getting nothing from customer service. Time to start telling others about how bad they have been and then move 100% to Shopee.

My first experience with Lazada and the last one since the package is marked as delivered, without anything being delivered to me or the guards.

Customer service is pretty weird with a form that asks for information like an order number, in a field that you can’t change.

Added information about checking with the guards and having contact with the delivery guy, but still got an email to check with half the world to ask if it’s delivered somewhere else.

The delivery guy made me go to the local Ibis hotel only to find out that my package isn’t there and apart from that it’s all weird blabla that isn’t English and doesn’t even sound like the Malay language the locals here use.

Idk what’s going on but Lazada feels like a big scam taking your money, not delivering anything and then making it hard af to complain or get a refund.

Lazada sends me fake or missing items everytime
this time i ordered 2 hps lights
1 of them didnt even come and now they expect me to refund back the item that i didnt even recieve
i lost around 500 dollars
never use this brand and ali baba and never trust an asian

I receive a wine chiller properly packed but when opened found it dented. I contacted Lazada via their online system and response has been very slow. After providing all the evidence it keeps asking for more evidence. There is zero customer care or service and no way of contacting them. The item is lying in the middle of my living room for over 1 week and still no response from Lazada. Moral of the story is Lazada should never be used to buy expensive items as you probably will end up the loser as they will try to wash their hands of the problem. A good lesson learnt!

I have been buying from Lazada for the past 5 years, and I see the improvement over the years, especially the return & refund is getting easier. The refund is approved immediately as long as I have a photo to proof the item is damaged. I don't even have to return the item.

Lazada customer service is normally helpful and patient. I always get my problem solved with a call.

Lastly, Lazada is always has the buyer's back. However, I hope Lazada has more product varieties.

1. Bad customer service, they only listen but do not solve problems.

2. Dispute team is like a robot, have no common sense to make simple judgements.

3. Lazada as a platform favor sellers, would let BAD QUALITY products and BAD seller flood their site, just for more $$$.

4. Lazada has no clear rules and policies about how seller should describe and make clear about products, so consumers get easily misled and get the wrong products all the time. Then, Lazada just reject your return request because they consider this a change of mind when you just want the right products.

5. Laughable operations, lax rules, no common sense team, bad quality products all over...

Never using this site again. Beware all!

The lack of Translation at the website and the discription of the items, ends in some bad choices or wrong orders. Like ordering brownies and got ONE (1) Brownie. The communication between seller and Lazada is very bad. A lot of broken pieces or wrong pieces. I think I have already lost $500, because of my temporary disability I can't always check boxes and ensembling the items right away.
I been ask to change my review if I want a refund I said first the money back. The review was gone. I didn't took it down
But the most annoying thing is, it's most in Thai language and I really get it. We live in Thailand. But you can't copy and paste to translate any of the information and that is bad.
I was looking for another Amazon and oh boy was I wrong...
To say it in one sentence: Lazada is the worst online shopping what I have experienced and I shopped for business as well with AliExpress, Alababa and couple more. But Lazada topped them all with their zero+ customer service and website.
Apparently I have to look for another online Shop. I am done with Lazada.

You won’t get good on time and customer are ask you to communicate the seller. But seller(Lotus) respond automatic message that they are preparing package on delivery day it self. Worst service I have ever seen.

Dear readers,
Results from my checking on this lazada malaysia revealed that this company is not registered with ssm database and does not have a valid business address and office,staff and office contact no other than a customer service onli and their registered office is in singapore under alibaba plus i suspect they do not pay lhdn taxes and are operating illegally in our e commerce platform from the sky and the same applies to most of their sellers so BEWARE when buying from this website as if something goes wrong u will not get your refund and this is what happened to my son until this guy name sean even said V R NOT GIVING YR REFUND SO WHAT R U GOING TO DO .....imagine so arrogant and snobish company and i lost rm17k so avoid this company and this is my personal experiance and i am writing to inform what happen to me and in my case lazada ask to return the faulty guds to the seller and then they pakat or collobrate with the seller to deny our refund and forcing us to accept the faulty guds back and v refused and they even threathen wl make a police report if v do not accept the faulty guds back and even did not pay for the courier charges which they promise to pay.Imagine this is a pariah company.
Lets all join and boycott this company and make them pay back all the refund monies they owe us.

syed yusof

one star is still too much. 3 orders are cancelled in less than two months. The sellers refer to Lazada's distribution system.... the costumer cannot check that. What can you do? Chat with a BOT !!! Very usefull. Or call an expensive "hotline"... There is no decent e-mail to communicate.

Lazada never appreciated any kind of business from customers. Ordered chocolate when they arrived with all melted when we had a hard time to request refund! It took months for the customer service to try to find solution. Also, when the shipment got lost and missplaced, Lazada customer service did nooit help you. I would not recommend anyone to use nor spend a penny on Lazada at all. Just get out to the malls and get whatever you need face to face!

Never never never again Lazada. Twice I ordered a phone from this shop and twice something else came. I don't want an additional bank that hoards my money. None of these shops have anything to do with it. I feel abandoned and betrayed as a customer. I have no time for such games. And I still have little time to deal with online businesses like that. That was the last time I ordered anything from this store. And excuses you can scribble somewhere else.

LAZADA MALAYSIA AND POSLAJU ARE SCAMMERS! MY ITEM WAS STUCKED FOR 2 WEEKS AND SUDDENLY THE STATUS STATED DELIVERED BY POSLAJU, RECEIVED BY MY NAME. I DID NOT RECEIVED THE ITEM, I WAS NOT AT HOME, I WAS AT WORK. THERE IS NO PROOF OF DELIVERY!!!! I REPORTED THIS TO LAZADA. AFTER COUNTLESS OF USELESS CHATS AND EMAILS, LAZADA EMAILED ME STATING THAT THE ITEM HAS BEEN DELIVERED AND THERE IS NOTHING THEY WILL DO. EVEN THOUGH THEY COULDN'T PROVIDE A SINGLE PROOF OF DELIVERY! KARMA WILL CATCH UP WITH PEOPLE INVOLVED!

I wish there was a way to give a zero star or a negative star. An iPhone ordered on 11th May, for which delivery was promised between 16-18 May is not delivered on 27th May, and is stuck in the logistics centre waiting for a delivery courier to pick it up.

I have spent a total of 4-5 hours on phone calls, wrote 9 emails, including personal ones to the CEO of Lazada Malaysia and the head of customer service, and there is no credible response.

Cannot even cancel and get a refund, as they insist you have to wait 15 days from the time it was handed over to the last courier (one week after order) before you can even cancel.

Completely useless marketplace with no accountability or ownership of any issues.

Seeking legal recourse and lodging compliant with KPDNHEP.

The government needs to fine Lazada, and if they don't mend their ways, arrange to shut them down.

Worst e-commerce platform ever. Order 332181202634196. Very hard to get through their customer service, their CLEO (bot) is USELESS. I have written and called but to no avail. My item has been delayed since 9th of May until today 26th of May without any explanation as to why there was a delay. Time of expected delivery was 17th of May, mind you that was 9 days ago! Their courier service is also the absolute worst! Failed attempt twice and no update till now. I am really disappointed with Lazada and will never use them again after this. Never.

If you checked either the Google store or App Store, you can see that instalment payment is listed as one of the payment option. When you went to pay anything below RM500, you can see the instalment option is greyed out since you need to buying RM500 & above in order to unlock instalment; however when you keep adding until RM500 & above, instalment payment is gone MAGICALLY, poof, or more like poop!
This is a fraud by false representation! Anyone can go and try this out, just try to buy something that below and above RM500 to check this out, but don't CHECK OUT! Can't hold myself for this double entendre. Hahaha