Lazada Avis 

Absolutely horrible customer service and a very dodgy return policy, received damaged and faulty goods too many times from different sellers on Lazada especially CHINA sellers and was told to just accept the goods as they give stupid reasons like “no sufficient prove” even tho I write an essay to describe in detail what’s wrong and take many many photos on the spot. Don’t ever use Lazada if you don’t want to lose money and waste time, you will not get a refund if you get faulty goods, let’s hope they tank with more people being aware and stop using their services

I'm always asked to verify my identity on Lazada with a code they will send to my email of which they hardly ever did, after a year and a half of this I found out that you click on Verify through email, then click "send" even though you haven't typed a code in there and you will see the resend counting down then
on another browser go to your e-mail and the code should be sent. It's a good trick to do this and it works.

When you have a wrong can't be cancel or return! 15 day return policy are bxxshxx! when they wrong just 1 click all done !all agent different talking they just want you to give a good feedback that all!

Don't buy from Lazada. Their delivery is getting slower and slower. When you place an order they show the delivery within a week or so. After order they changed the expected delivery to 3 weeks. No more buying from Lazada. Will try other online shopping instead.

Parcel keep in LEL store about 10 days not deliver and not allow for self pick up. Want to chat to Customer care, but all response by robot. Feel very uncomfortable and helpless with Lazada. Very bad service.

Can't choose delivery company, giving me ninjavan as delivery company. Need to wait weeks for my item.

I used to be a loyal customer on Lazada and I have definitely encountered things like parcel with missing items and whatnot. Whenever I try to file a refund request, Lazada always reject them with the reason "Insufficient Proof" despite the fact that I TOOK PHOTOS ON THE SPOT OF RECEIVING THE PARCEL AND OPENING IT. Same thing happened again recently with the seller trying to be sneaky by removing the product off their shop and I have talked to customer service about it. They promised me in an email they'll definitely give me a refund since my request is under the refund policy (even though they rejected my request, ironic). I filed the refund request for the second time in hopes they will take my case seriously. Alas, same type of email telling me they will refund me and me going back and forth calling them out on it. After the third email, no more news from them. Bye Lazada.
Don't bother using Lazada unless you wanna be ignored by both the seller and Lazada.

Lazada was much better 3 years ago i.e. 2018 as they allow customers to talk to human to address issues on orders made. Now 2021, I was forced to accept whatever broken items delivered as Lazada makes the return processes inconvenient to customer. Lazada expect customers to drop off the unsatisfied item themselves. Lazada better shut down your company if you continue to ignore your customer care services. Pls serve your customer HUMANLY!!

Poor service. Only provide the new delivery update after payment made. now my parcel PENDING AT THEIR SORTING CENTRE ALMOST 1MONTH

There is no words to describe how terrible lazada Malaysia return policy is.

when you received a damaged good, then proceed to return the item for a refund, lazada will totally ignore you. that is how bad it is. countless emails saying they will collect the return item and you follow up, then silence for months. when you follow up again they ask you the same details over and over again then silence for months again. repeat it. lazada is hoping you will be so annoyed with the return policy and just take the loss instead of returning the item back.

Lazada does not care about their customers. This is apparent from their lack of customer service. Their chats are empty bots which does not answer what you truly need. Over the past few years I have become from a loyal customer (purchase everything via lazada) to one who will only purchase from it if in dire need and cannot find the same from shopee or other app. Other users, beware, do not put in money into lazada wallet, you will have to go through gruesome procedures to get money which is rightfully yours back.

Out of the blue, after being a regular customer using the same computer to make so many orders, Lazada ask to "verify my identity" and asking if i want them to send an email or SMS to check. I tried both. Never received anything.
After repeating the same thing all over, nothing works. Tried the chat to contact them: you need to log in to get to the chat! - anyway managed to get to it via their lousy app which is impossible to order from. After 3 hours, I get to a live chat with an attendant, who took 20 sentences to understand the problem, and only says that he is going to escalate the problem to the technical staff. Another waste of time. Now my resolution is to be avoiding Lazada as much as possible to order the staff online and rely on some better organized online service.

no real human to contact, when u face a problem u can only pray they heard u, like you praying to a god

This company has no understanding of customer service. Their agents provide no support and actually deflect questions asked of them . They do not respond to emails or letters from a lawyer.
I purchased a product them which was found out to be defective. Lazada provided no real support to get a refund or didn’t respond to a letter from my lawyer . Was able after many attempts to get a partial refund from the seller but Lazada refused to give the difference, being their commission. They tried offering a coupon for a much lower amount. You should refrain using Lazada and don’t expect support from them if requiring a refund

Customer Care line is very damaged. They're not found over telephone at all.

Parcel doesn't move in 21 days, late for 13 days. Asking support for refund.
Lazada Support: Best I can do is RM5 Voucher.

I used to only buy from Lazada but I realised that, their delivery is super slow. Experienced many times seller delivered to them the next day but my stuff still ended up being passed the estimate receival timming...I started trying out Shoppee (which initially is biased against)..waloa Shoppee is so, so much better...I still have one current item with Lazada (which is again late) which I planned to return once I received and after that BYE Lazada...

Lazada is very bad, all delivery is slow, shopee is better

I MADE AN ORDER ON 29/7/2021. THE SELLER DELIVERED TO THE LAZADA DELIVER HUB ON 31/7/2021.

THATS IT FOR MY DELIVERY PROGRESS! UP UNTIL NOW THERE IS NO PROGRESS ON THE DELIVERY STATUS. THE STATUS REVIEWED THAT MY PARCELS STILL STUCK IN IPOH (I AM STAYING IN SELANGOR BTW) .

TRIED TO CONTACT LAZADA MULTIPLE TIMES BUT TO NO AVAIL, ONLY A USELESS AI BOT GIVING USELESS FEEDBACK. SENT MULTIPLE FORM TO REQUEST FOR MY ITEM PROGRESS, AND YET I HAVE YET TO GET ANY REPLY FROM LAZADA?

WHAT KIND OF HORRENDOUS CUSTOMER SERVICE IS THIS?! THIS IS GONNA BE MY LAST TIME USING LAZADA.

SHOPEE PROVIDED A BETTER DELIVERY SERVICE is 100 TIMES BETTER THAN LAZADA!

My parcel is stucked at their hub from 25/7 till now 8/8. Dont know when the hell they are going to deliver. Emailed their new courier but did not get conclusive answer. Worst,checked their online tracking but progress says completed puchong to cheras hub,cheras hub to cheras hub2 and again cheras to cheras hub2 but getting no where. I'm living in cheras btw.There is not even date on the progress update. Fedup!