Lazada Avis 

Don't buy from lazada, always delay delivery and no response. Shopee is the best.

As behalf of a Seller, and assigned by Lazada itself using delivery service by "Lazada Express" was totally a regretful experience.

I can say it Don't deserves event 1 star..due to it poor delivery shipment. I'm having such a terrible nightmare when 25parcel that was sent out ,now stucked over more than a week at parcel hub without any notices.

Very Poor Service!!!

Lazada service is so horrible !! Terribly horrible!!! . Shows they don’t care about their customers

Very disappointed for lazada service, make order on 18jun, but the status updates just until 24jun then get no any update, msg from seller say parcel send to lazada already, then msg from courier service centre say lazada dint send the parcel over, then msg lazada dint get any reply until today just lucky get chance chat with it, then ask me wait for 2-4day, then lately check my parcel status become delivery failed...package lost!!!!! what going on. over a month of waiting, then just send me this msg, if today I dint get to chat with it, maybe the status still on 24jun, this is very unresponsive......I really very angry with it. wasting my time, now wait for refund, another wasting my time again....

I'm still waiting my ordered item to be delivered. The item still remain at the sortation hub since 13th July 21. Until today 22nd July 21 no update at all from Lazada. Unable to chat with the customer service as they were busy all the time. Very disappointed with Lazada service.

Lazada courier don't even deserve the 1 star. I ordered a tablet on the 5th july, the seller shipped it on 6th july. It's already the 20th july. My tablet been sitting in the warehouse since 9th july. Best believe i will cancel the order n request refund n close my lazada acc for good. Waste of space. Items ordered from china got to me in 7 days. The tablet was ordered from KL. I am based in Kuantan. This whole experience is such a disappointment.

If there is rating to show disatisfaction i shall give the highest score as they ache my feelings and heart alot. As a consumer this is very disappointing. They don't put customer in heart they are very much money concern only. Lazada is the most lousiest shopping platform a man could shop. Their customer service is extremely nonsense. They refund an item to my ewallet and anytime I wanted to purchase using the balance in the account it shows my old email. I asked them many time to help me with the update . the customer services not helpful at all and never helped me. Since they cannot help me I requested to escalate however no mangers or seniors reach me out till date. I have been asking for help since 02/2019 and my request still pending without an end. I'm extremely frustrated and disappointed with such services. Calling their hotline number if damn tiring and useless as they are giving the same excuses and questions me back all the enquirers from beginning. How they expect em to explain over and over my case enquiry for past 3 years. I'm very very very disappointed and frustrated. I am going to sue lazada anytime soon . till meet you in consumer court.

Very bad delivery service and customer service . Not able to chat with live agent . It only allow you to chat with a robot which is restricted to limit topic only. When you ask for cancel or refund for delay item , it keep repeating showing the policy details but without any solution or information on when the item will deliver . Very disappointed with it.

[ Please be aware] never buy anything from LAZADA on friday. Because their courier service off saturday and sunday end my parcel live in their "luxury werehouse since 4 days ago. Wosrt! company and lousy customer service. Dont buy from LAZADA as they dont care about customers. Buy from Shopee better then Lazada. Worst! service ever

One of the best trust platform. Their return policy is very good and their voucher really helps you save a lot.

Lazada is built on trickery and a lot of scammers operating within its app. They allow vendors to change item description once item has been posted. They also make it extremely hard to obtain for a refund if you fall victim. My mum has been cheated not once but numerous times A lot of money spent on marketing and almost no effort for customer service.

Thats why shopee is the number one choice in Malaysia. Always has and always will be

Customer service is ok and generally apologetic but their shipping is appalling. You order, the shipper never tries to ensure you receive you package. I had 3 packages cancelled in the space of a week because the shipper was useless on ever occasion. If they don't reach you after one call attempt they don't text, email, or use the lazada office to contact you. They don't leave packages with receptionists and they don't attempt to deliver the packages at a later date they simply cancel and force you to wait 7-14 working days.

It is a completely pointless service and their shippers are useless.

I will never be using this service again.

If you want to get a package delivered on time use Amazon or Alibaba and pay a little extra.

Very good, have been doing business on this site for years, very good system.

So far I have been buying stuff from this site. More hit than miss...So far everything is ok. Just need to watch out for bad sellers and you will be ok

Lazada is a trash. They forced us to use their stupid courier which takes forever to deliver the parcel. We also can't track our parcel on website as it said that the LEX system is down for so many times. F you Lazada! Will not buy anything from you again. That's why Shopee will still be above you, because of your poor services!

I want to get back my refund, of course Need to speak to lazada customer service, unfortunately I found out that all the senior “so call” Dean This is Dean from Lazada Malaysia Senior Executive Advisor. & I am Nazreen, Lazada Malaysia Senior Executive Advisor.
Dean & Nazreen,
I would say sometimes the executive have a better manner and handle cases better than above two senior!
1.) Nazreen The way they replied like at the wet market no standard. They are not professional
2.) Dean help to revalidate the voucher but never mentioned the date of expiry, and told that will give half a year but never mention the date until I found out that is expiry and I can’t use anymore. ?
3.) Who gave you The rights to lock and forfeited buyers hard earn money, during puasa and Raya time somemore.
4.) people are using Lazada paltform to scam around, Dean told that will take action but he DID NOT ! Omg the link still able to use.

-Dear all smart buyers out there please take note, as Lazada hires those low standard staff and creating a lot of scammers and the internal staff and even maybe Lazada are collaborating with those scammers, so buyers be there please please careful!
I believe two of them are getting involved especially DEAN!
Is really a scammers no joke people out there be careful.

Don't even reserve a star. Wish they can refund to me asap, but expected long way and suffering procedure. I don't want deal with this platform anymore.

Bought a reclining chair from GTE shop and advertisement is totally misleading. The reclining function could not work, so is the foot rest. Lazada requested that I file a dispute for the refund because seller refused to accept return items. Took me few days to follow up with Lazada for outcome of the dispute. GTE shop sells lousy items so don’t buy from them. Lazada could not moderate the dispute properly. Unacceptable and frustrating service by both seller and Lazada. Lazada should do better job protecting buyer’s interest to ensure returning customers

[Edit: you can file claim at Tribunal Tuntutan Pengguna website/0388825822, they are helpful. Hope more people will file against Lazada]

Didn’t receive parcel but order status said Delivered to Sender’s name Wakai City but at my address! We were at home whole day, there’s no Pos Laju came to our house. I contacted lazada customer service through chat they said “will coordinate with relevant department for investigation.”
A week later still no news, I emailed they said “will coordinate with team for refund process.”
Another week later still nothing, I emailed they said “still coordinating to relevant department for further assistance”.
I emailed to ask how long take to refund they said 3-5 working days just to initiate the refund, and another 3-5 working days to get the refund.
After 10 working days passed, I emailed again, no reply.
2 days later I emailed again, no reply.
Finally I managed to get their phone number. The girl I spoke to won’t tell me if the refund has been initiated or not. She told me she already sent my case to refund team so wait 2-3 days and will get refund. But she emailed me just another generic email “thank you for calling... your concern is being escalated to the relevant department,” never mention the refund at all.
It’s been over 1 month already I still didn’t get my refund. Lazada seriously sucks!! Do not buy from them, they have turned into lying cheating platform. Also beware of Wakai City scam seller.

Lazada refused my honest review and blocks it!!
I wrote that it very inconvenient when seller does not deliver exact bottles of Aantabax ordered. I've to take pics of the incomplete amount ; and I 've to explain why I'm claiming a refund. All the onus and work is up to me ,the buyer, when it is the problem of seller who cannot fulfil the order. Perhaps Lazada will like to clarify what's incorrect about this review?