Lazada Avis 

[Edit: you can file claim at Tribunal Tuntutan Pengguna website/0388825822, they are helpful. Hope more people will file against Lazada]

Didn’t receive parcel but order status said Delivered to Sender’s name Wakai City but at my address! We were at home whole day, there’s no Pos Laju came to our house. I contacted lazada customer service through chat they said “will coordinate with relevant department for investigation.”
A week later still no news, I emailed they said “will coordinate with team for refund process.”
Another week later still nothing, I emailed they said “still coordinating to relevant department for further assistance”.
I emailed to ask how long take to refund they said 3-5 working days just to initiate the refund, and another 3-5 working days to get the refund.
After 10 working days passed, I emailed again, no reply.
2 days later I emailed again, no reply.
Finally I managed to get their phone number. The girl I spoke to won’t tell me if the refund has been initiated or not. She told me she already sent my case to refund team so wait 2-3 days and will get refund. But she emailed me just another generic email “thank you for calling... your concern is being escalated to the relevant department,” never mention the refund at all.
It’s been over 1 month already I still didn’t get my refund. Lazada seriously sucks!! Do not buy from them, they have turned into lying cheating platform. Also beware of Wakai City scam seller.

Lazada refused my honest review and blocks it!!
I wrote that it very inconvenient when seller does not deliver exact bottles of Aantabax ordered. I've to take pics of the incomplete amount ; and I 've to explain why I'm claiming a refund. All the onus and work is up to me ,the buyer, when it is the problem of seller who cannot fulfil the order. Perhaps Lazada will like to clarify what's incorrect about this review?

Lazada Dont even deserve a 1 star, its the WORST online shopping platform EVER! Lazada makes FAKE DISCOUNTS , FAKE VOUCHERS. LAZADA CLAIMS to " GIVE "vouchers . I've downloaded the free shipping voucher and plan to place my order and when tried to used it it prompts me to a page stating " Issue with order , contact customer service. When contacted their customer service, customer service told me that i have reached the Maximum usage of the voucher. The problem is i have not purchased anything yet so how can my voucher reached the maximum usage?? When contacted their customer support regarding this issue, their customer service is the worst and not willing to help their customers to resolve the issue. TOTAL SCAM AND UNPROFESSIONAL. I will just definitely shop in SHOPEE only from NOW on.

Very bad service. They are reluctant to refund any payment that has been made. Avoid buying from them if possible

I've got a refund from Lazada, but the refund was stored in Lazada Wallet, and when trying to withdraw out the money back to my bank account, it goes into pending state (19th Feb 2021) and until now its still in pending(3/3/2021), when i ask the customer services, their reply is that the finance department is having issue and wait for further notice and no fixed time or date for fixing the issue and issue the withdrawal.
So in other means that they might drag forever and wont return the money? Will wait till one month (19th March) and see if they can return the money or not, if not will have to take legal action to get back the money(more than 1k).

'Taobao Collection' Store is making fake offers, they make big discount to boost popularity but then cancel all my orders with no reason. What a scam! Contacted support but no action taken at all, my orders is still not fulfilled.

Scam if you bought something here and the seller sell you fake product and this crap owner took no responsible for the fake product they sold shame on this lazada who allowed them without compensate don't purchase stuff from this crap

Unable to choose courier service, and courier serice chosen by Lazada for my product is SkyNet, which is basically another trash.

I purchased 5 items in Lazada, during 12.12. the offer was great. My thought was it's good time to buy my favorite items. and they put delivered on 14th Dec. yet after 5 days, no delivery. and they refund my money in ewallet yesterday.

I checked back, the same items still got stock, then i buy again. But today, the refund the money due "Technical Issue". Im like, seriously???

Now to withdraw need to fill the form which is they send the link, don't have in their site. Wait for approval 5 days, if approved need to wait another 7-14 days.... again, seriously... Topup to ewallet not more that a minute. Withdraw take almost 3 weeks...

Im not really mind about the money, but I frustrated the items i really want, but couldn't get it for no solid reason.

it hold my money in lazada wallet it is already their money that i cant take back thief lazada.

Now lazada service suck as give to lex transport to courier item...lex driver so rude and said not deliver to door step. He also said only lazada not deliver because most famous online platform and dont scare ppl not in lazada even service not good.. please...lazada please improve..I regards buy many in lazada..if I receive lex driver call again and rude to me and said come down collect..I will go tribunal to complain lazada and lex service as driver keep threatening customer

Don't buy lazada gift card, the promo given unable to claim and the customer service don't help too. Furthermore, the gift card can only use once and balance will be forfeited but the did not mention when you check out. Feel like cheated

I already change to another platform for my online purchase. In just one and a half years i already made over 150+ purchases from lazada and it was recently i am very disappointing with your delivery guys from Shah Alam. Most of the delivery bike rider guy (small item) they will politely send my packages to my door step except recently, about 2-3 mths ago, this fella always call me to go downstairs to collect from him, and the last time I told him bring it up to me, he complain that I stay in 5th floor. Is that a crime I stay in 5th floor?

One of the most terrible online shopping website ever. Like the rest said, complaint also useless. They never keep their promise to resolve customers cases. By attending us is just like their jobsript procedure only, clock in clock out thing. Shopee is still far more better but depends which delivery company they associate with. If it’s a Pos Laju( Pos Lambat)everyone knows it’s the worst delivery com in Malaysia too.

All the items I ordered took more than 2 weeks to about 2 months to arrive.. therefore, since my last item is delivered. Bye bye lazada, I'm uninstalling and will never use Lazada again. I'm sticking to shopee, at its longest to wait, still couldn't beat lazada waiting time.

Dont buy from LAZADA AGAIN...Delivery time take at least 2 week to get your product even purchase from local ( MALAYSIA SELLER ). They never resolve the issue even contact to call centre. The only reason they given is they will looking for it and never do the job. As i request Manager contact me but they dont care at all.

why this few day cannot do payment？？what problem noww

I have requested on 25/9/2020 for the faulty purchased item to be picked up by Lazada. Lazada gave me 7-14 working days for them to pick it up. Lazada had never contacted me to make an arrangement. I had contacted them numerous times and each time they would sent me an email stating that they have informed their delivery department and the faulty item would be picked up within another 7-14 working days. Until now, no one from Lazada or their delivery department had contacted me to fix a date for a pick up. It is so frustrating. No loss to Lazada for the item had been paid in full. If Lazada is incapable of providing such services, do not offer it to your customers!

They just freeze my money in laz wallat. I try to use my whole family phone number to activate it shows the same things (phone number is link to another account). But my mom dun even know how to online shopping how she will link her phone number to laz wallet. This is Lazada business strategy simply freeze customer money in laz wallet and they earn all of it !

I'm so upset & very dissappointed with lazada customer service or with lazada return procedure.. Seller sent wrong size on 14/10/20, when i contact seller they ask me to return tru lazada proses pick ..on 15/10 i submitted the return form & i reveived the return label form but they i said i have to print d form to pass to lazda.. i have to bare all the trouble drive out to loom for printer shop..coz im just a housewife... after i told them i already print out they said i have to wait 14 days or maybe more till lazada arrange for pick up ... today is 13/11 its almost 1 month..they never come to pick up... i have to chat with that stupid customer robot to tell them please take action..i need my refund.. my money stuck in lazada account for nothing.. i waisted my time & i'm soo stressfull dealing with 10 lazada customer service chats... i'm very mad... i hope this message reach to lazada management ..how u customer service play around with me.. i noticed they cancel my 1st return form that stated 15/10 & they simply make new form with new date on 10/11... i do have alll d prove.. i screenshoot all d chat & keep all d email that they keep promising me certain date & they never turn up.. i asked for lazada manager phone no but they gave me wrong no which not in service...i send my msg to Seller & they just ignore my msg... eventho i saw they online... Royal Sporting House the seller..its not a small organization.. but can serve me like that..they sent wrong size but i have to face & bare all d trouble...its totally not fair me as buyer...i do return also in shoppe due to seller mistake but seller so responsible..reply me & in 1 day i got my refund back.,, why lazada treat their buyer like this.. pls check my detail..

Product Name: Reebok TRAINING WOR
SKU: 1096122935_MY-3056972800
Pick-Up Address: Wp Kuala Lumpur,

Dear 01113376267,

Thank you for chatting with us at Lazada Malaysia.

Based on our interaction, we hope your concern was addressed appropriately. We truly appreciate your patronage with us. As per check, the reverse pick-up application done by your end on 15/10/20 so from the date applied kindly please wait for 14 working days which may until 4/11/20. If there is no call back for the reverse pick up until this 04/11/20 kindly please revert back to us for further assistance.

Dear 01113376267,

Thank you for chatting with us at Lazada Malaysia.

Based on our interaction regarding reverse pickup, I will request for urgent pickup on 5/11 as it need to exceed the 14 working days timeframe first.

Thank you for shopping at Lazada Malaysia.

Best regards,
Faris Hazimin Redzuan,
Lazada Customer Care Team

I got few more email .. last i received a call from one gurl (adilla) on tuesday they said in 1 or 2 days pick express will call to pick up..but today 3rd day already... i said i u guys still dun come i will find lazada top management to take action on this matter...im really really mad with lazada CS... i intend to spend mu refund to buy something on 11.11 promo but my money just stuck in lazada account for no reason..its really unfair for me..i really hope the top management lazada really read this msg..it might be small amount small money..but its big for me ..and if your staff can do this to me im sure they did to others too...