This advisor was very unfriendly and unhelpful. I consulted with the leasehold advisor before and never had such a bad experience. She behaved like someone who does not like her job. She just limited... Voir plus
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It is helpful. I am not qualified in this field so I appreciate the explanation I layman’s terms . When all the info was not disclosed when the property was purchased .. thank you for your help .. R... Voir plus
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Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
L'entreprise a répondu
Knowledgeable and came across sincere wanting to help me. Good advice which I followed up on, Believe now I have won my case after being able to quote my advice . Thank you
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À propos de l'entreprise
Écrit par l'entreprise
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Coordonnées de contact
2 Marsham Street, SW1P 4DF, London, Royaume-Uni
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Bien
1 k avis
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Lucky to get a cancelation so I booked…
Lucky to get a cancelation so I booked the appointmentm 3 minutes before it was due to happen - thought I was probably too late, but a very helpful advisor phoned me 10 minutes later and provided some extremely useful advice
25 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your review. We’re pleased our adviser was able to assist you and provide useful advice.
They were helpful but the line wasnt…
They were helpful but the line wasnt very clear and kept cracking up so was very hard to understand but have done what they suggested and am waiting to hear back from shp and the council.
25 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice helpful, and we’re sorry the call quality made it difficult to understand. We appreciate your feedback and hope the suggested next steps help you move things forward.
Very friendly and professional service.
21 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found our service friendly and professional.
Lacked real support to landlord issues
20 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your feedback, Rakesh. We’re sorry to hear that you felt the support provided did not fully address your issues. We appreciate you taking the time to share this and will use your comments to help improve our service.
Lease extension
Thank you for explaining the processes of lease extension to me clearly. The lady who spoke to me was very good and she explained and answered all my questions. This helped me to be able to make a decision on how to extend my lease informal or formal.
23 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your 5-star review! We’re delighted our adviser was able to help you.
Réponse de The Leasehold Advisory Service
Thank you for your kind review. We’re delighted we were able to assist you.
Réponse de The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased you found the advice clear and helpful.
Réponse de The Leasehold Advisory Service
Thank you for your review. LEASE is an independent advisory service funded by government to provide free initial legal advice to leaseholders and park home owners. You can find more information about us at lease-advice.org/about-us/
Réponse de The Leasehold Advisory Service
Thank you for your 5-star review. We’re happy you were pleased with the service.
It was very reassuring to speak to a…
It was very reassuring to speak to a human right from the onset, he listened to my problems sympathetically and pointed me in the right direction.
The Solicitor who called was very professional however my problems sympathetically could not be resolved in my favour.
7 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for taking the time to leave your review. We're pleased to hear that you found our service reassuring and that our adviser was able to listen to your concerns and provide professional support. While we appreciate that the outcome was not the one you had hoped for, we're glad we could help you understand your options.
The things we wr re told by your legal…
The things we wr re told by your legal person, wr,re more or less what we already knew.not much help at all. My eife and i,wr,re both born in Herefordshire ,worked all our working lives.and your people did not exactly put themselves out help at all, If we wr,re imagrants i would think you would go out of your way yo help is then. It seems that British people are second rate citizens.Thanks for nothing Sugest you try to improve your service
21 juillet 2026
Réponse de The Leasehold Advisory Service
We're sorry to hear that you were unhappy with the advice you received.
Our advisers provide initial legal advice based on the details of each enquiry. If you believe that aspects of your enquiry were not fully considered, please contact info@lease-advice.org so we can review your case and consider whether we can provide any further information.
A helpful caller but I honestly didn’t…
A helpful caller but I honestly didn’t learn anything new.
21 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your review. We’re pleased the adviser was helpful and appreciate your feedback on the advice provided.
Simplistic and useless
Simplistic and useless. They are unable to deal or advise on cases that are serious. Their online advice on how to deal with a freeholder that has caused extreme levels of damage and exposed a leaseholder to serious hazard is extraordinarily minimal and inadequate. Their written advice, for which I waited two months, was also shockigly useless. It just looks that they cannot be bothered to address this very serious issue. Even they misrepresented the leasehold reforms
26 juillet 2025
Avis spontané
Réponse de The Leasehold Advisory Service
Thank you for your feedback, Edy. We’re sorry to hear that you were unhappy with the service you received.
Waiting two months for written advice is much longer than we aim to take, and we apologise for the delay. We’re also sorry that you felt our advice did not address the seriousness of your concerns.
Please contact us at info@lease-advice.org if you would like us to look into your experience further.
professional advice in a clear way
Very clear advice and patience with an eighty three year old woman with hearing aids.
20 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your kind review! We’re glad our adviser was able to assist you.
Very constructive help
20 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your 5-star review. We’re glad you found our service useful.
New information provided giving more…
New information provided giving more options on our approach
15 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for the review. We’re pleased we were able to provide additional information to help with your enquiry.
RTM handover documents.
Basically yes was given some professional advice, however I was after actually after RTM Handover standard documentation.
I’ve since found online with The Property Institute with Stages 1,2,3, and internet search
16 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for taking the time to leave a review. We’re glad you were able to receive professional advice, although we’re sorry to hear that it did not fully meet what you were looking for. If you would like us to look into your enquiry further, please contact info@lease-advice.org and we’ll be happy to review this.
Réponse de The Leasehold Advisory Service
Thank you for your review. We're pleased you found the information clear and easy to understand. We appreciate you taking the time to share your experience.
I was sent an email explaining the…
I was sent an email explaining the position which is worth a lot in view of the 15 minute time a,lowed for the call.
15 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your feedback. We're glad you found the follow-up email helpful and that it added to the advice you received during your appointment.
The information was very clear &…
The information was very clear & precise.
The call handler listened well & cared too.
Friendly & kind all the while remaining professional & polite.
17 juillet 2026
Réponse de The Leasehold Advisory Service
Thank you for your kind words. We're pleased you found the advice clear and that you felt listened to and supported throughout your call. We'll be sure to share your feedback with the adviser.
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