Waited ages for item that arrived completely different to the picture and sizing was awful, when I requested a return they offered £10 voucher to keep the item or an exchange for the same item but had... Voir plus
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No one should ever buy from this company!!! The products aren’t what’s advertised and when we return the dress - not worn! We paid the return delivery and this pathetic company refuses to pay import c... Voir plus
L'entreprise a répondu
After leaving this review saying about this company and there returning system, which is not good if your order from the UK. I can not fault them the have given back a full refund. I am still out... Voir plus
L'entreprise a répondu
Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is no... Voir plus
L'entreprise a répondu
1,6
Mauvais
329 avis
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Terrible company
Waited ages for item that arrived completely different to the picture and sizing was awful, when I requested a return they offered £10 voucher to keep the item or an exchange for the same item but had to pay postage back to America..will never be scammed like that again!
27 août 2026
Avis spontané
Réponse de Leely
Dear Michelle Collins,
Thank you for sharing your feedback, and we are sorry to hear that you remain dissatisfied with your experience.
We have located your order based on the information you provided. Regarding the £10 refund offer, we would like to clarify that this was made as a genuine gesture of goodwill, and not as an admission that the item was defective in any way. We stand behind the quality of our products.
From our email correspondence, we understand that you contacted us stating the item was too small and did not zip up on the side under your left arm. We would like to kindly note that this dress does have a side zipper. Our customer service team then offered you three options: a £10 refund or £15 coupon to keep the item, a £71 coupon for an exchange, or a return with return shipping to the United States at your own cost. We understand these options did not meet your expectations, and we regret that we could not reach an agreement in this case.
We sincerely apologize for any inconvenience and frustration this has caused. Your feedback has been noted, and we will continue to work on improving our products and service.
We wish you all the best.
Warm regards,
Leely Customer Care Team 🌷
Never buy from this company !!! Avoid!!!
No one should ever buy from this company!!! The products aren’t what’s advertised and when we return the dress - not worn! We paid the return delivery and this pathetic company refuses to pay import charges to a £90 dress!!! There is no imports charges under $130!! Never should anyone buy anything from here!!!
30 juillet 2026
Avis spontané
Réponse de Leely
Dear Sarah Butt, 🙏
We are truly sorry to hear about your frustrating experience, and we completely understand your anger. Returning an unworn dress and still facing unexpected charges is incredibly annoying, and we sincerely apologize for the stress this has caused you. We take your feedback very seriously. 😔
However, we would kindly like to clarify an important point regarding import charges. Import duties and customs fees are determined solely by the destination country's customs authority — not by us. We have no control over how these charges are assessed, and we never profit from them in any way. While we understand your point about the £130 threshold, customs regulations can vary depending on the declared value, shipping method, and specific import rules at the time of entry — and these decisions are made entirely by customs officials, not by our company. We genuinely wish these fees didn't exist, but they are beyond our control. 📦✈️
We genuinely want to help resolve this for you. Please contact our customer care team directly at 📧 customercare@leely.com with your order number and any customs documentation you received — we will review your specific case and see what options we can offer. Let's work through this together. ✨🤝
Warm regards,
Leely Customer Care Team 🌷
$300 for a return!!!
I spent nearly $600 on what I thought would be great quality dresses. They did not come as advertised and I am being charged nearly $300 to return everything. I would recommend trying Cider.com instead.
10 septembre 2026
Avis spontané
Réponse de Leely
Dear Keely， 🙏
We are truly sorry to hear your disappointment, and we fully understand your frustration. Spending nearly $600 and facing a $300 return fee is truly shocking, and we sincerely apologize for the pressure and inconvenience this has caused you. This is definitely not the experience that any of our customers want. 😔
However, we would like to clarify that the return shipping cost is not determined by us. We will not profit from the return fee in any way. Regarding the issue of return handling fees, as the order needs to be relisted, we need to charge related fees, which is stated in our return policy 📦✈️
We sincerely hope to help you find a better solution. We have just sent you a follow-up email. Please check your inbox (and spam folder) at your convenience. Let's solve this problem together. ✨🤝
Warm regards,
Leely Customer Care Team 🌷
Riley was absolutely excellent!
Riley was absolutely excellent at supporting me with a customer service issue. There was a swift resolution without any fuss and clear communication.
9 septembre 2026
Réponse de Leely
Dear Catherine Thomas,
Thank you so much for your lovely review! 💖 We're absolutely delighted to hear that Riley was excellent in supporting you with your customer service issue.
A swift resolution with clear communication and no fuss – that's exactly the experience we always aim to provide! ✨ Your kind words have been shared with Riley personally, and she will be overjoyed to know that her efforts made such a positive impression on you. 🥰
We truly appreciate your trust in Zapaka, and we look forward to serving you again in the future!
If there's anything else we can help you with, please don't hesitate to reach out – we're always here for you! 💌
Warm regards,
Leely Customer Care Team 🌷
The dress received is nothing as the…
The dress received is nothing as the one advertised on their website. The finish & material look cheap. I contacted them to complain and they told me to send it back at my own cost (& that they “might” lose it on the way) and that they wouldn’t reimburse me.
10 juillet 2026
Avis spontané
Réponse de Leely
Dear Marie Pagès,
Thank you for taking the time to share your feedback. I am truly sorry to hear that the product did not meet your expectations in terms of texture and surface treatment. Please be aware that your satisfaction is very important to us, and we fully understand your disappointment when the physical product is different from the online display.
Regarding materials and surface treatment, we adhere to the quality of our products and strictly produce according to the official specifications listed on our website. However, we do acknowledge that lighting conditions during photography and single screen display can sometimes create visual differences. Regarding the return shipping cost and the risk of loss during transportation, we would like to clarify that according to our policy, the return shipping cost is borne by the customer. But after receiving the return package, we will conduct quality inspection and process the refund for the customer if there are no problems.
Nevertheless, as a gesture of goodwill and service commitment, we have just sent a detailed follow-up email to your email containing specific solutions regarding this matter. Please check your inbox as soon as possible. We hope that the steps proposed can help you satisfactorily solve this problem. 🥺👉👈
Warm regards,
Leely Customer Care Team
I had a delivery issue but everything…
I had a delivery issue but everything was sorted out so efficiently by Mica. 🙏
4 septembre 2026
Réponse de Leely
Dear Sally Curson,
Thank you for your kind review! We're so glad to hear that Mica was able to sort out your delivery issue quickly and efficiently – that's exactly the level of support we aim to provide.
We understand how stressful delivery problems can be, and we truly appreciate your patience and trust in us. Your kind words about Mica have been shared with her personally – she will be very happy to know that her efforts made a positive difference for you.
Your satisfaction means a great deal to us, and we look forward to serving you again in the future!
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Leely Customer Care Team
I bought a beautiful floral high low…
I bought a beautiful floral high low dress size 16 and the dress DID NOT look like the picture. i had to pay $$$ to have the dress altered because they wanted to give me $13.00 credit or $90 and i had to pay for the shipping of the item back and shipping for replacement and only for the same item. Horrible customer service they know how to take advantage of people and the current economy HORRIBLE PLACE TO PURCHASE ANYTHING FROM!
26 août 2026
Avis spontané
Réponse de Leely
Dear Diana Vera,
Thank you for sharing your experience with us. We sincerely apologize that the dress did not meet your expectations in terms of appearance and fit. We truly understand your frustration, and we take your feedback very seriously.
Regarding the resolution we offered – we would like to clarify that we provided two options:
A $13 partial refund, which would allow you to keep the dress without needing to return it, so you wouldn’t have to go through the hassle of shipping it back.
A full refund of the dress price, if you chose to return the item to us. In that case, we would cover the return shipping cost as well, to ensure you are not out of pocket for the return.
We regret any confusion or inconvenience caused by the communication around shipping fees for a replacement. That was not our intention, and we are reviewing our internal processes to ensure clearer and more consistent support in the future.
We value you as a customer and would like the opportunity to make things right. If you’re open to it, please reach out to us directly , and we’d be happy to revisit your case personally.
Again, we are truly sorry that your experience was less than satisfactory. We appreciate your honesty and will use your feedback to improve our products and services.
Sincerely,
Leely Customer Service Team
Read the return policy if ordering from the UK
After leaving this review saying about this company and there returning system, which is not good if your order from the UK.
I can not fault them the have given back a full refund. I am still out of pocket with the expensive price of returning to the USA but they have refunded me. Dress are nice but like I said if ordering from the uk make sure your keeping it
5 août 2026
Avis spontané
Réponse de Leely
Dear Melissa Vyse，
We saw your review 😭💔 We sincerely apologize for the unpleasant experience you had with us. 🙏
Generally, we support returns and refunds once the package is returned. 📝
However, we have carefully searched our system, but based on the information provided in your review, we were unable to find your order. To protect your privacy and resolve this issue fairly and quickly, please send an email with the subject "Return Request - [Your Review Name]" to customercare@leely.com. 📧 Our team has been instructed to prioritize emails with the subject "Return Request - [Your Review Name]" and we will reply to you with a suitable solution—including a refund to your original payment account! 🎯
👈 Please feel free to contact us—we are dedicated to serving you! 💖
Sincerely,
Leely Customer Service Team
A scam and rip off! Stay away!
I would not even give 1 star if I could. The quality is poor and customer service is appalling. Not only they charge a fortune for delivery, you pay double or more for returns and you'll not get full refund as they will deduct a considerable amount for what they call handling and restocking. Basically you will end up out of pocket. A scam! Stay away! I have reached out to customer services only for them to justify their outrageous and audacious charges unlike any other retailer. Their apologetic replies are standard AI generated messages. They must issue full refund since I, the customer, have paid over £50 for delivery and return. My honest advice is 'don't fall into the same trap". I'm shocked that these scammers are still allowed to trade and rip people off.
28 août 2026
Avis spontané
Réponse de Leely
Dear Randa,
We are truly sorry to read your review – and we completely understand your frustration. 😔
The experience you've described – poor quality, unexpected costs, and a disappointing returns process – is absolutely not what we want any customer to go through. We take your words very seriously, and we are genuinely concerned about the issues you've raised.
We would really like the opportunity to look into your case personally and see if there is anything we can do to address your concerns. Please reach out to us directly at customercare@leely.com with your order number and any relevant details, and our senior support team will prioritize your case and do their utmost to find a fair resolution.
We understand that you may not wish to shop with us again, and we respect that – but we still want to do right by you. Your feedback is invaluable in helping us improve our products, policies, and service.
We hope to hear from you and sincerely apologize for the frustration this has caused. 🙏
Best regards,
Leely Customer Care Team
Shocking experience
Shocking experience.
I really wouldn’t waste your money because it’s pretty much a scam.
You’ll pay for returns about £50 in total to return multiple items and they also take a “re stocking fee” on everything.
Dresses are absolutely nothing like the photos, especially the wedding & bridesmaid ones. Scam company won’t help you, don’t diffuse any situations or offer help. Avoid at all costs they need to be shut down .
20 août 2026
Avis spontané
Réponse de Leely
Dear Philamena Driscoll,
We sincerely apologize for the experience you've had. 😔
What you've described – items not matching photos, high return costs, restocking fees, and a lack of helpful support – is deeply concerning to us. We completely understand why you feel the way you do, and we take your words very seriously. This is absolutely not the standard of service or product quality we strive for.
We would genuinely like the opportunity to look into your case personally and see what can be done to address your concerns. One of our senior team members will prioritize your case and do everything they can to find a fair resolution for you.
We understand that you may not wish to shop with us again, and we respect that completely – but we still want to do right by you. Your feedback is invaluable in helping us improve, and we are committed to taking it seriously.
We truly hope to hear from you and again, we are deeply sorry for the frustration and disappointment this has caused. 🙏
Best regards,
Leely Customer Care Team
Website is advertised as a UK site…
Website is advertised as a UK site which it is not, products are awful and when you try and return you are told you have to send them to the USA and the costs are extortionate, avoid
24 août 2026
Avis spontané
Réponse de Leely
Dear customer,
Thank you for sharing your feedback. 🙏
We completely understand your frustration regarding the shipping location and the return costs you encountered. Being led to believe we are a UK-based site when that wasn't the case is truly disappointing, and we apologize for any confusion caused. We also hear you loud and clear on the product quality – this is not the standard we aim for, and we take your comments very seriously. 😔
We would really like the chance to look into your order personally and see if there's anything we can do to address your concerns. Please reach out to us directly at customercare@leely.com with your order number and any relevant details. Our senior support team will prioritize your case and do their best to find a fair resolution.
We know you may not wish to shop with us again, and we respect that – but we still want to make things right where we can. Your feedback is invaluable in helping us improve both our service and our transparency.
We hope to hear from you and sincerely apologize for the disappointment this has caused. 🙏
Best regards,
Leely Customer Care Team
Horrible return policy and sizing
Horrible return policy and sizing. I was on vacation when I received the dress which took forever to come btw so I missed my return window of 7 days by not a lot and they couldn’t accept the return and wanted to instead give me a $10 coupon
18 août 2026
Avis spontané
Réponse de Leely
Dear Elyse leonard,
Thank you for sharing your experience with us – we truly appreciate your honesty, and we're genuinely sorry to hear about the frustration you've gone through. 😔
We completely understand how disappointing it must have been to receive your dress late, especially while you were on vacation, only to find that the sizing wasn't right and the return window had already passed. We also hear your concern about the 7-day return policy – we know it can feel restrictive, and we're taking your feedback seriously as we continue to review our policies.
We would really like the opportunity to look into your case personally and see if there's anything more we can do to help. Please reach out to us directly at customercare@leely.com with your order number and any relevant details. One of our senior team members will prioritize your case and do their best to find a fair resolution for you.
We understand you may not wish to shop with us again, and we respect that – but we still want to do right by you. Your feedback is invaluable in helping us improve, and we are committed to making our policies and communication clearer for all our customers.
We truly hope to hear from you and again, we sincerely apologize for the disappointment this has caused. 🙏
Best regards,
Leely Customer Care Team
This company is a scam
This company is a scam. Worse than shein level of clothing for 10 x the price. Almost impossible to return items.
I have disputed the cost as this is fraud
25 août 2026
Avis spontané
Réponse de Leely
Dear Emily,
We are genuinely concerned to read your review and want you to know that we take your feedback very seriously. 😔
We're truly sorry that our products and return process did not meet your expectations. We understand your frustration, and we want to assure you that we never intend for any customer to feel this way.
Our quality standards and return policies are clearly outlined on our website, and we strive to be transparent with all our customers. If you have any further questions or concerns regarding your order, please don't hesitate to reach out to us directly at customercare@leely.com—we would be happy to look into your case personally and see if there's anything more we can do. 💬
We hope to have the opportunity to address your concerns directly.
Best regards,
Leely Customer Care Team
One of the worst products I have ever…
One of the worst products I have ever purchased. The suit had nothing to make with the photo that they advertised.. Tight even if you size up, no labels better to order from shein or Temu. The prices unreasonable high 110£ for a suit that barely is worth it for 20£ BIG SCAM . I asked for a refund they told me to send the order and I HAVE to pay the transport from GB to USA that probably it will cost more than 50£ so is not worth it at all the power so they give me a refund of 35£ … very bad experience, read first the reviews before order guys.
24 août 2026
Avis spontané
Réponse de Leely
Dear Angela Aliou,
Thank you for sharing your feedback with us. We're truly sorry to hear that the suit did not meet your expectations and that you feel disappointed with your purchase. 😔
We completely understand how frustrating it can be when a product doesn't match what was expected, and we regret that this was your experience.
Regarding your return and refund, we want to clarify that our team processed your case in accordance with our return policy, which is clearly outlined on our website. Return shipping costs are the customer's responsibility, and the refund offered was calculated based on our standard guidelines. We understand this may not have been the outcome you hoped for, and we genuinely hear your concerns. 📋
If you would like to discuss your case further or have any questions, please don't hesitate to reach out to us directly at customercare@leely.com—we're here to help. 💬
We truly regret that your experience has been less than satisfactory, and we will carry your feedback forward as we continue to improve.
Best regards,
Leely Customer Care Team
Absolute SCAM
Absolute SCAM. Do not use this company, avoid at all costs. Dress took nearly a month to receive. Fooled by the UK address but it was shipped from what is clearly a sweatshop Chinese outfit. Was too late to take on holiday with me and their response was we have a 2 week processing time in addition to the 3-10 business days for shipping. Took over a month to receive. Customer services were terrible. Is clearly AI spouting out standard replies. The dress was appalling quality. Looked nothing like the picture and absolutely stank of chemicals. Their reply? Air it out for a few days to get rid of the ‘slight scent’ it is probably because the dress is new and from transit?! Won’t refund original £15 shipping and return cost was £42 to ship to Texas and I had to pay import taxes. The whole outfit is one massive scam. It’s cost me over half of the price of the dress just to deal with them and I have nothing in return.
UPDATE…7th September
After constant emails they eventually agreed to refund the shipping because I’d left this review and said I was going to initiate a chargeback process and report them to the Ombudsman. They replied saying they would refund full cost of the dress and BOTH shipping costs. They only refunded me the delivery shipping not the nearly £50 it cost to return. So again I said when are you going to refund the return shipping costs and they said we have refunded you both costs. Again had to email and say no! Both means two. They then emailed saying we apologise for the ‘misunderstanding’ but we can only refund the original delivery shipping costs and could I please take my negative review down!!!!! So they were lying stating they would refund the return shipping so I would remove my negative review. This company is scandalous and I have reported them today with copies of their emails saying they would refund both shipping costs. DON’T ORDER FROM THIS COMPANY!!
22 août 2026
Avis spontané
Réponse de Leely
Dear Alison Smith,
Thank you for your review – we appreciate you taking the time to share your experience. 🙏
We completely understand how frustrating it must have been to wait nearly a month for your dress, especially when you were hoping to take it on holiday. The product quality, chemical smell, and mismatch with the photos are certainly not what any customer would expect. 😞
We also recognise that the shipping costs, return fees to Texas, and import taxes added even more disappointment to an already difficult process.
If you have any questions or need assistance regarding your order, please don't hesitate to reach out to our team at customercare@leely.com – they're available to help. 💌
Best regards,
Leely Customer Care Team
Terrible
Terrible
This site should not be running
Claim to be .co.uk...comes from China...however it is the items. Not cheap and they are way to small...I woukd need to order another 3 sizes up..strange shape
You have to pay a hefty postage then on top of that another hefty postage to return the item to the States!!
I was stupid not to read the reviews...I never buy online but trusted this company...never again
Shouldn't be allowed!
22 août 2026
Avis spontané
Réponse de Leely
Dear nicky,
Thank you for your honest feedback – and I'm truly sorry to hear how frustrating this experience has been for you. 😞
I completely understand your disappointment with the sizing, postage costs, and the misleading site location. You trusted this company and were let down – that's not how it should be, and your warning is absolutely valid.
If you have any questions or need assistance, please don't hesitate to contact customercare@leely.com – they're there to support you. 💌
Wishing you a much better experience next time. 🌷
Best regards,
Leely Customer Care Team
Marin was extremely helpful
Marin was extremely helpful, professional, and kind throughout the whole process. They were patient, attentive, and made sure all my questions were answered clearly. I really appreciated the excellent customer service and the effort Marin made to assist me. I would definitely recommend Marin for their outstanding support. Thank you, Marin!
19 août 2026
Réponse de Leely
Dear Paula T,
Thank you so much for your wonderful review! 🌟
We're absolutely delighted to hear that Marin provided you with such helpful, professional, and kind service throughout the entire process. It's great to know that Marin was patient, attentive, and made sure all your questions were answered clearly. 😊
We'll be sure to share your kind words with Marin—it will absolutely make their day! Thank you for taking the time to recognize their outstanding support. 💛
We truly appreciate your recommendation and can't wait to have you shop with us again soon! ✨
Best regards,
Leely Customer Care Team
If I could give a minus star I would!! AVOID
If I could give a minus star I would! Advertise as LeelyUK. Messaged before buying to check it was legit and returns would be easy and ok. Lovely email response …. Yes no problem all good. Dress arrived. Cheap. Nasty. Not the fabric design in the picture. Sizing well off. Contacted gently to return. Total nightmare. Offered little help and frankly insulting options. Scam scam scam. Out of pocket with a crap dress. AVOID AVOID AVOID. NOT UK. Usually quite a savvy shopper but went ahead despite an uneasy feeling. Lesson learnt. When will this kind of crap be cracked down on? 🤬
12 août 2026
Avis spontané
Réponse de Leely
Dear MsKi ,
Thank you for your feedback, and we are truly sorry to hear about your experience. 😔
We completely understand your frustration and disappointment. The dress you received clearly did not match what was advertised in terms of quality, fabric, design, and sizing, and we sincerely apologize for that. We also regret that the return process was not the smooth and easy experience you were initially promised. 🙏
This is absolutely not the standard of service we strive to provide, and we take your concerns very seriously. We hear your frustration, and we want to do whatever we can to make things right for you. 💛
We would really appreciate the opportunity to look into your case personally and find a proper resolution. Please reach out to us directly at customercare@leely.com so we can assist you further and address your concerns with the attention they deserve.
We are truly sorry that we let you down, and we hope you will give us a chance to make it better. 🤍
Best regards,
Leely Customer Care Team
Réponse de Leely
Dear Linda,
Thank you so much for your kind words! 🌟
We're so glad to hear that you found our service helpful and efficient. That's exactly what we aim for with every customer! 😊
Thank you for taking the time to share your experience. It truly means a lot to our entire team. We can't wait to have you shop with us again soon! ✨
Best regards,
Leely Customer Care Team
As others have written
As others have written. Avoid this company at all costs - I too wish I’d read the reviews. My daughter was fooled by the .co.uk website.
Numerous emails back and forth, Leely missed the event date, the courier updates were all wrong, requested a return, paid £25 for the privilege through DPD, sent all the relevant documents to Leely, parcel sent back to an address in the USA, to find the parcel has been returned back to me due to the fact that Leely hadn’t acted on an email sent by the courier in the USA. I’ve been offered £35 as compensation. Avoid at all costs.
2 juillet 2026
Avis spontané
Réponse de Leely
Dear Donna Dorey,
Thank you for your honest feedback, and we are truly, truly sorry to hear about your experience. 😔 This is absolutely not the level of service we strive to provide, and we completely understand why you feel so disappointed.
We can only imagine how frustrating it must have been – for your daughter to miss her special event, to deal with confusing courier updates, and then to go through all that trouble with the return, only to have the parcel sent back to you. 😞 That is a lot to go through, and we sincerely apologize for every bit of inconvenience we've caused.
We also hear you loud and clear about the £35 compensation – we understand that this does not make up for the disappointment and stress you've experienced. We would really like to personally review your case again and find a more fair and satisfactory resolution for you. Could you please reply to us directly so we can make things right? We genuinely want to do better for you. 💛
We know that words alone cannot undo what happened, but we truly value our customers, and we are committed to learning from this and regaining your trust. We hope you'll give us the chance to resolve this properly.
Again, from the bottom of our hearts, we are so sorry. 🌸
Best regards,
Leely Customer Care Team
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