Leely Avis 

Worst company I've ever dealt with. Paid for expedited shipping on some items, didn't end up receiving them for almost 2 months, now am in the middle of a nightmare of a time trying to return these items. They also make you pay a 20% restocking fee on top of it all! Never had such a hard time dealing with a company. I caution anyone to shop elsewhere.

Excellent customer service especially from Melody

This place is a scam. If I could give 0 stars I would. The dress took forever to get here and then it was too small, even thought I measured myself according to their guidelines and I should have had room to spare. I stupidly ordered another dress in another size up and again it gets here and is still too small but I can zip it. I start the return on the first dress and it’s a very weird process, they offer me $11 to keep the dress. Mind you I spent $140. I said no, they offer me $20 I said no. Eventually I said I want to return and I want a full refund. They said okay but I have to pay for shipping. Shipping is $28 and I pay it directly to UPS. Then I get an email weeks after I return the dress and they said we deducted the shipping cost from your refund. They deducted $35 for shipping. THEY NEVER SENT ME A LABEL. I paid for shipping before hand directly to UPS. They emailed saying they refunded me but still haven’t seen it on my account. This place is a total scam. Learn from me, DO NOT ORDER FROM HERE.

This website is impersonating a UK brand but is nothing but bogus. The clothes are cheaply made and packaged badly- sent from China not made in the UK.

Beware before purchasing from Leely. What a disappointing experience! I paid over $135 for a dress that arrived defective and made from cheap material — and yet the company expects me to cover both the original and return shipping. When a product arrives damaged, the customer should never have to pay for the company’s mistake. They also refused to send a replacement. This is not how you treat loyal customers. Quality control and customer care need serious attention.
#CustomerService #DoBetter #Leely

Honestly, what a scam. I ordered a size 22 dress — a standard UK size — and what arrived is maybe a 16/18 at best. No size label, no brand tag, nothing. For £86, you’d think you’re getting something decent, but it looked and felt like it came straight off Temu.

They claim to be a UK company, but the parcel came from China, and when I tried to return it, they told me I would need to pay for the return myself (FYI costs£30 to send it to America 🤯). Once it arrived there they would inpect it and give a 80% refund.

When I first asked for a return, they offered a £9 partial refund. Then when I pushed for the return address, they changed their story — “We’ll give you £30 if you keep it.” I agreed… guess what? They sent £9 anyway.

Dress never worn, totally useless, and I’m £77 down for something that doesn’t fit. The whole thing feels like a bait-and-switch scam.
Leely UK? More like Leely Scam Co.
💩💩💩 Avoid at all costs.

DO NOT ORDER FROM THIS COMPANY! I ordered 2 dresses that didn't work out. I attempted to reach out to the company numerous times via email and chat to start a return/refund process. LEELY website clearly indicates that you can return items if in 7 business days and unworn, unwashed, tags intact, and original packaging. Yet, when you try to return, there are no options to return on the website and customer service is horrible. They delay, try to offer partial refunds ($19 and $69 even though I spent$200) to keep the items and never give you an actual RMA/way to return items. Worst company I have ever worked with.

Most horrible experience ever. I wish i would've read reviews before purchasing a dress for my daughters wedding. Its sad that especially in this day & age, with everything being so expensive, we get taken advantage of, and have our money stolen from us by dishonest companies like this.
Much like others, the dress I ordered, was not the one I received. It looked nothing like it. To add insult to injury, it was poorly made with black thread showing on an emerald green dress, and it was coming apart.
I requested to return, sent over 5 emails back & forth with "customer service". On my receipt it says 14 day return guarantee. On their website it says 7. Also they offered me $13, then $30, then a credit versus refunding my $160. This company needs to be shut down, I can only imagine they're still operating because of the people who dont file complaints or disputes with their banks. Its been now over a week, and they still refuse to give me a return address for this trash merchandise.

Awful company. I lost £200 because of their terrible service, and they refused to take any responsibility. Completely untrustworthy — avoid at all costs.

I will never shop here again. I waited more than one month to receive my dress. I had no idea it was made to order and shipping from China, It appears as. a UK company but is not The quality of the fabric was v good but the fit ran v small. And I went through a long frustrating process to return it. It’s v difficult to find the chat to communicate w the vendor. And then I was questioned about my return like I committed a crime. The process required to return to this vendor is reason enough to never shop here again. There is no return label offered and the customer must incur both shipping costs. Just awful. It’s a shame. Melody was lovely and helpful once I got through all the hoops to begin the return process. They want an email w pictures and your order information and the tracking information. It’s a long list of information needed to send them, And then your return isn’t processed until you email them again to tell them it arrived at their warehouse. Can you imagine? It’s the most tedious grueling lengthy and expensive process just to try a dress that won’t fit. Melody you were wonderful but go find another job bc this company is not good! I don’t even want to give it one star.

Professional courteous service

Unfortunately the website was deceiving. It gave the impression this was a uk based supplier with .co.uk. return cost me £30. That is abyssal. The sizes were at least 2x too small. There were also no crystals on the dress whereas photos looked like there were crystals. I lost the delivery cost too. So im out about £50 in total. Complete scam.

They have their products in China. It takes very long to arrive, price is alot higher for the quality they provide.
They send me the wrong colour but they will not admit it, it took very long to arrive but they all have it covered, small writing here and there.
The return is a nightmare is not even worth trying. Not to say about refound. It is a scam website and I notice that actually is a chain. There are a few more like tis one, slightly change the design of the website.
They do trick people in buying cheap low quality products.
I would avoid

Still awaiting a refund of over £200
The clothes came in tge wrong size and smellimg of fish i have been waiting months sent back item for return straight away.

Horrific experience and would avoid at all costs. Ordered two dresses to Ireland and the sizing was all wrong, asked for a refund they said no. I then tried to return and they said they could only be returned to a warehouse in Texas. Shipping to USA alone cost almost what I’d paid for the dresses. They refused to offer a refund or a prepaid return and were highly unprofessional and difficult throughout. I am now stuck with two bridesmaid dresses that don’t fit anyone and that are AWFUL quality. Disgraceful and 100% a scam company that are out to take your money. I have escalated this with the fraudulent transaction dept at my bank and have reported the company to our local cyber crime facility.

Excellent service from this company. Melody replied to my emails very quickly

Absolutely awful quality. I enquired about returning items before I purchased and was told I’d pay the delivery charge, which was £10 for my two items. I have then gone to return them and it has cost me £34. I then have to wait for them to recieve the item then it will take them several days after that to issue the refund. Do not use this site bad quality and terrible customer seveice

The most awful company to use. DO NOT order from them. It is impossible to return an item and get a refund. You are throwing your money away if a dress does not fit perfectly. A £90 dress that didn’t fit would cost £25 to send back to the USA, at first they offered me £9 for “alterations “ . It is not worth the stress, money, admin (emails back and forth explaining why the dress is not suitable) and then coat to return.

Worst online clothing company I have dealt with. They want to charge 20% restocking fee for returns.
I’m pregnant so I wasn’t sure what would fit by the time the dresses got there which took a month.
Then I got them to say they wouldn’t charge me restocking but when they refunded they did end up charging me until I complained and then they refunded me.
I had to pay shipping both ways and it ended being $55. I would never shop there again unless your for sure it will fit .

Poor fit , shocking refund policy. Bad reviews were accurate wish I’d read them first. A fight to get full refund and made to negotiate to get any money back at all. Will not use or recommend will also add another bad review. Complete scam.