Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... Voir plus
Établissement
Changer d'établissement78 - 84 Crossgates Road, LS15 7NL Leeds, West Yorkshire, GB
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went to the York Road Leeds branch to get a new bike helmet. I had a rough idea of my head size , one of the staff asked if I needed help I said I was interested in a Troy Lee Designs A3 helmet. He he... Voir plus
Further to my 1 star review of the Bury store, Paul from the Leeds store (where I had bought my saddle originally) called me to try and sort this. He sent a colleague to the warehouse to find a sadd... Voir plus
Straightforward to buy on line from Ulverston branch at £1,100 off for Di2 carbon, hydraulic disc ORRO STC 2023 road model. Transferred to Leeds branch to collect while up visiting relatives in Harrog... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Écrit par l'entreprise
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Coordonnées de contact
78 - 84 Crossgates Road, LS15 7NL, Leeds, West Yorkshire, Royaume-Uni
- 0113 232 8483
4,7
Excellent
132 avis
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A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Bought a helmet
Bought a helmet, the size I actually ordered was too big. The guys in the shop were super helpful, helped me decide on the correct size and went above and beyond showing me different options in the size I needed
19 octobre 2023
Leisure Lakes Bikes Excellent Experience.
I've bought two items from Leisure Lakes Bikes recently. Both times I've purchased on line and collected in store. Items were there ready for collection when e-mailed. Great service. Excellent experience.
25 octobre 2023
Outstanding service
Outstanding service. The tyre I ordered was out of stock; the company sent me one worth about twice as much at no additional cost. I will be putting all our business through them from now on!
13 octobre 2023
these guys like bikes !!
Class service - nothing feels like too much bother as the staff ride and understand that the many reasons PUSH IRONS are important !
Took my bike in , the mechanics tried to fix dropper , couldn’t , just swapped it out for new - No quibble or questions ….
Proper nice folk anorl !!
2 octobre 2023
Bad staff
Always want to support a local bike shop, but there’s an older guy in there that’s customer service is just shocking.
Rude, dismissive, honestly the reason I won’t shop back there or recommend anyone else to go there because of the one guy.
The other lads are great, but honestly the one guy is just so bad I will be telling everyone to avoid
4 septembre 2023
Réponse de Leisure Lakes Bikes - Leeds
Hey,
Thank you for your feedback, we do apologise for the service that was provide in store please be assured this is not the service that we accept and we have spoken to the manager at the Leeds store regarding this member of staff. I do hope this won't stop you from giving us another chance in the future.
Leisure Lakes Bikes.
Good customer service
19 août 2023
Trek marlin 8 gen 3, crinson red in large frame
Ordered the bike on finance throught leasure lakes leeds, the bike was delivered to the shop and fully built, ready for me to collect in 10 days, the staff was brilliant, went through everything i asked and completed the paperwork in 5mins. The bike was fully built to a high standard everything set up perfect. I will be taking the bike to the leeds shop everytime for service and the only shop i will deal with. (Im 6ft and large frame is perfect size)
14 août 2023
Great place to go for your biking needs!
Great service in helping us select and size a new bike for our son as he'd outgrown his old one. Really helpful in sorting out a delivery time to our home in time for his birthday too. All round good experience dealing with helpful and knowledgeable team. Thanks.
26 juillet 2023
To be trusted - 10/10
Phoned straight away to check delivery address and posted the product out rapid - checked trustpilot before using their services and would definitely recommend!
17 juillet 2023
Overall a good online and in store experience but room for improvement.
Excellent range of products and really good prices. I was able to take an item ordered on line back to a shop for a free return. The initial experience at the shop was very good with a member of staff who really took an interest in what I was trying to achieve. A subsequent visit was not a negative experince, but the staff seemed more focussed on their tasks rather than on helping me, hence a reduction to 4 stars.
30 juin 2023
Bike wasn't set up correctly
Bike wasn't set up correctly, gears not indexed. Hand over instructions terrible. I had to google everything. No help with saddle setup or suspension setup.
29 mai 2023
Réponse de Leisure Lakes Bikes - Leeds
Hey,
Thank you for getting in touch, I am sorry to hear you are not happy with the service you have received, our manager at our Leeds store will be in touch with yourself directly regarding this matter.
Leisure Lakes Bikes.
Recommended by me!
Despite the website saying the bike was "in stock", apparently it came via Germany! That said, the delay was only a week. Darn sight quicker than ordering a bike off Ribble, where the wait was five months! Anyway, the people at the Leeds Branch were a pleasure to deal with, and I therefore would recommend this company. Oh, and the bike, an electric Trek Domane, is fantastic!
23 mars 2023
Last Purchase with Leisure Lakes Bikes
No customer communication which led to a bad customer service experience. Had to chase them for delivery when my bike wasn't delivered when arranged. Told an item had been ordered when it hadn't.
Totally spoiled a luxury purchase experience. The manager couldn't even say sorry to me. Will not be buying from them again
15 mars 2023
Réponse de Leisure Lakes Bikes - Leeds
Hey,
Thank you for your feedback, first of all, please accept our apologies for the delays and lack of communication on our behalf.
I have spoken to all of our stores regarding the ordering process to ensure staff are chasing orders prior to expected due dates and that stores are contacting customers in a proactive way.
Again please accept our apologies, I do hope this won't prevent you from purchasing with us again.
Leisure Lakes Bikes.
Called in the shop excellent choice of…
Called in the shop excellent choice of products but didn’t have the specific items I wanted so ordered online from their website which has a fantastic choice of products and manufacturers the items ordered came the next week, I will be using them again soon
21 février 2023
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