Leisure Lakes Bikes - Newport Avis 

Order turned as ordered and on time

Effortlessly efficient, when collect my sons bike the guy in the shop was super friendly and made the whole experience a pleasure.

Entered the shop and was immediately welcomed with a rude and awkward greeting. The mechanic has a serious attitude and doesn't want to help at all. The manager isn't much better.
Told me my new bike was a write off and dangerous to use, no empathy or resolutions given at all.
Since then had two professionals inspect the bike as I wanted to be sure and they have told me absolutely nothing wrong with it Can't make my mine up whether they are just incompetent or trying to scam me into buying a new bike.
They need to go on a customer service course on how to treat customers. Shame as they are a local shop and had the service not been so apaulling I would have been a repeat customer. Now I will never s set foot back in there again.
One guy the shorter of the 3 was helpful but appalling service from the others makes this hard to notice

Easy to buy on line and pick up from store - the guys were really helpful in store and happy for me to exchange items for smaller size.

Very helpful knowledge staff

Great service. Staff at this store are very friendly and very helpful.

Very easy to order, descriptions were perfect, easy to navigate website. When the bike arrives the packaging was substantial and the instructions were easy to follow.
The paperwork, instructions and tools were all I needed and were in a very useful box.
Although not a Leisure Lakes issue Parcel Force, who delivered the bike were very slow and inefficient.

Good company never had any problems trustworthy reliable great

Fitted new brakes and tyres , perfect service thank you

I had a broken carbon seat stay, Simon, the mechanic had an old one in his spares box ! Fantastic service as always from this shop.

Excellent service and quality products at a good price, prompt delivery service.

Very nice and professional service.

Great customer service quick collection time.

Great service both instore and online. Never had a problem at all, but i’m confident that if i did, they would help to resolve it.

Friendly & knowledgeable staff, despite the expensive hardware on show, not snobbish about folk on a budget. Happy to chat, and make recommendations that don't directly result in more business for them, but is best for the customer.

Just experienced the worst customer service you could imagine. Firstly, staff were completely disinterested in my issue which made me feel embarrassed to ask advice.

Secondly, the service engineer was rude and very arrogant. He made myself and my son feel stupid. We were told that the high spec second hand bike that we had just bought, a 2020 nukeproof mega, was in such a state of disrepair that we might as well scrap it.

We then took the bike to Shredz in Caerphilly where we received some proper advice. The guys at Shredz gave the bike a proper going over and although a few minor issues were found we were told the bike was in top order. Thank you Shredz, a proper bike shop for proper bikers.

Strangely, reading the good reviews for this business they mostly centre around purchasing a new bike. Most service reviews are very poor. I can see why.

PS. The worn frame bearing which was cause for concern by your expert, turned out to be a loose bolt.

Turned up greeted with a smile the 3 shop workers were so helpful with the setup explanation and the fiddly bits on the bike also the clothing department showed me a few items to try on etc very very impressed with the customer relations they have there very very welcoming bike shop

Called in for some stabilisers for my grandson's first bike was asked if he'd had a balance bike yes he had so was advised not to get stabilisers just take off the peddles use it as a larger B/B did this in the morning by the afternoon he was riding the bike perfectly with the peddles. Thanks very much for the advice and not just selling me stabilisers.

All good. Ordered online collected when ready.

Great service from Gordy at LLBs Newport. Got me seen quickly, identified the problem and sorted it then and there. Able to get out and ride tonight. Top service 👌