So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Experience was great thanks to Dave Morris, was really friendly and helpful. Communication was great and he helped make a bad situation a bit better for me.
First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance, They arranged the recovery for my motorcycle and a temporary one while claim is going throu... Voir plus
L'entreprise a répondu
Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.
Coordonnées de contact
Unit 21, Diss Business Hub, Hopper Way,, IP22 4GT, Norfolk, Royaume-Uni
- 01379671806
- claims@lgassistance.co.uk
- www.lgassistance.co.uk
4,8
Excellent
220 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Had a great experience all round
Had a great experience all round, Dan Miller-Williams dealt with my issues very efficiently and was very reassuring, and easy to speak to.
Every member of staff was very kind and couldn't have been a better process.
Many thanks to the team in a tough situation.
31 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Dave morris was amazing
Dave morris was amazing, had a great chat very friendly and honest
31 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Friendly and helpful
Very pleasant manner with an understanding of my position. Helpful and friendly.
31 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
I would like to make it very clear to…
I would like to make it very clear to anyone wishing to use this service that LG Assistance made the whole process very easy to understand with clear instructions and guidance. would highly recommend
30 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great service from Dave Morris really…
Great service from Dave Morris really helpful and knowledgeable when I was asking questions about my motorbike. Thanks
29 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Daren was great service everything went…
Daren was great service everything went smoothly. He explained everything I need to know and picked up the bike . Handled with care
30 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Reported claim
I spoke with Sadie Adams who professionally handled my case taking all relevant details and giving me excellent customer service. Had a fantastic experience making my claim.
29 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Really help thank you for put Tyler and…
Really help thank you for put Tyler and making sure ae went over everything
29 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
They lady helping me out with my…
They lady helping me think her name was Sadie that's what was in the email but she was helping me with my motorcycle accident claim was very kind and helpful and was understanding of me having a bit of emotional distress and if I needed a minute I could take it
27 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Dave morris was extremely helpful and I…
Dave morris was extremely helpful and I had a lovely chat with him and he made everything clear
27 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great easy communication from the…
Great easy communication from the start. Delivery driver of the bike on the day , Steve Bull was great, personable, friendly and explained things to me with ease.
27 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
he was very helpful with infomation…
he was very helpful with infomation about the the bike and how this process works
27 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great driver dave morris …
The driver Dave was very helpful explained everything I needed and answered any questions I had.
24 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great Service
Really fast service Dave Morris who dropped off and picked up hire bike excellent customer service and a really nice guy
24 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Pleasant experience dealing with a…
Pleasant experience dealing with a theft claim. Sadie was polite and attentive listening to me and asking the necessary questions relating to the theft of my motorcycle
22 octobre 2025
Avis spontané
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Réponse de Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
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