Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Was given a morning appointment and by 11 I went on the online chat and I was told they would be there by 1pm and still no one came so I rang and was told they might be delayed so rang again around 2... Voir plus
L'entreprise a répondu
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
L'entreprise a répondu
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Coordonnées de contact
Charley Wood Road, L33 7SG, Liverpool, Royaume-Uni
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Excellent
9 k avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Nice guy
The man that came out to me was really nice very respectful and genuinely helpful let me know that everything was fine and all was good.
31 juillet 2026
Avis spontané
Réponse de Liberty
Good morning, Horace,
Thank you for your lovely feedback. We're really pleased to hear the engineer was respectful, helpful, and took the time to reassure you that everything was working as it should. It's great to know you felt well looked after during the visit. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Réponse de Liberty
Hi Sandra,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and everything went well.
kind regards
Wendy
REVIEW
I am bedbound and the engineer was very kind and explained everything he was doing and explaining as he went along
30 juillet 2026
Avis spontané
Réponse de Liberty
Hi Natalie,
Great to see we met your expectations.
Thanks
Paul
Réponse de Liberty
Hello Akinwale,
Great to hear.
Thanks
Paul
Polite,fixed my boiler and radiator…
Polite,fixed my boiler and radiator problem s lovely man was on time too
4 août 2026
Avis spontané
Réponse de Liberty
Hi Claire,
Wonderful news - Glad to hear the problem is now resolved.
Thanks
Paul
Réponse de Liberty
Hi Aleksandrs,
thank you for your feedback, its great to hear.
kind regards
Wendy
Very professional
Very professional very polite nice man. Had a service on boiler he checked all the smoke alarms as well . Would recommend Liberty gas .
3 août 2026
Avis spontané
Réponse de Liberty
Hi,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and your service went well.
kind regards
Wendy
Disgraceful behaviour from van driver
Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to road works and then did the same again a few moments later before under-taking on a tricky city road. My wife was very distressed! Terrible representation of the company!
3 août 2026
Avis spontané
Réponse de Liberty
Hi,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
They were very helpful and very polite.
They were very helpful and very polite.
30 juillet 2026
Avis spontané
Réponse de Liberty
Hi Helen,
thank you for your feedback, I'm happy to hear our colleague gave a good impression.
kind regards
Wendy
The engineer was brilliant very helpful…
The engineer was brilliant very helpful and knowledgeable great job
31 juillet 2026
Avis spontané
Réponse de Liberty
Hi Carol,
thank you for your feedback, I'm happy to hear our colleague did a good job and was helpful.
kind regards
Wendy
Good service
Good service. Engineer polite, respectfully and professional in his job.
31 juillet 2026
Avis spontané
Réponse de Liberty
Good afternoon, Harjit,
Thank you for your feedback. We're pleased to hear you were happy with the service and found the engineer to be polite, respectful, and professional throughout the visit. It's great to know the work was carried out to your satisfaction. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
The engineer was friendly and…
The engineer was friendly and respectful got straight on to the safety check and done a very professional job and left everything clean and tidy.
31 juillet 2026
Avis spontané
Réponse de Liberty
Hi Gordon,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and left your property tidy.
kind regards
Wendy
Réponse de Liberty
Hi Gloria,
Great news.
Thanks
Paul
Great
Fairly easy to make an appointment. The engineer was great. Very friendly and helpful with any questions I had.
31 juillet 2026
Avis spontané
Réponse de Liberty
Hi Stephanie,
Wonderful to hear of your positive experience.
Thanks
Paul
Réponse de Liberty
Hi Tracie,
Great to hear.
Thanks
Paul
The lady was very polite and very nice
The lady was very polite and very nice. It was a nice change having a lady x
30 juillet 2026
Avis spontané
Réponse de Liberty
Hi Sylvia,
thank you for your feedback, I'm happy to hear our colleague gave a good impression.
kind regards
Wendy
Ben was very good at his job
Ben was very good at his job, and very nice. They let me know he was on his way.
29 juillet 2026
Avis spontané
Réponse de Liberty
Hi Jackie,
thank you for your feedback, I'm happy to hear you kept informed and Be did a good Job.
kind regards
Wendy
gas service
friendly and respectful got a text before they came identifying who was coming highly recommended
29 juillet 2026
Avis spontané
Réponse de Liberty
Hi Tammy,
thank you for your feedback, I'm happy to hear you were reassured by the text confirming who would be attending.
kind regards
Wendy
The engineer was very polite on time…
The engineer was very polite on time and explained what he was here to do, he was very officiant asked if I had any concerns, the engineer changed carbon monoxide alarm due to being out of date, carried out boiler check and left, leaving the area he worked within clean and tidy, the only issue is Liberty Gas didn't give me 24 hours notice before they arrived, but the engineer was very professional and polite.
29 juillet 2026
Avis spontané
Réponse de Liberty
Hi Marco,
thank you for your feedback, I'm happy your service went well and our engineer covered everything..
kind regards
Wendy
The staff was so rude wasn’t happy with…
The staff was so rude wasn’t happy with the service at all you should be careful with the staff you take on his customer service was terrible rude and arrogant man
23 juillet 2026
Avis spontané
Réponse de Liberty
Hi Gamze,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
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