Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behi... Voir plus
L'entreprise a répondu
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After stupidly selecting completely thé wrong products online shopping I was so disappointed that I had to return and reorder but it was done so efficiently !! Less than 48 hours refund and a further... Voir plus
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Hi I absolutely loved the half-hour makeup class at liberty! It was so informative and easy to follow. The girl who conducted the class was brilliant as she covered everything from product... Voir plus
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Lovely display, knowledgeable friendly sales staff. Loved all the new brands. Enjoyed meeting GAZ and ended up buying a ring. The talk and stylist presentation was excellent. Only negative never got... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Grand magasin
- aussi dans
- Magasin de vêtements
Écrit par l'entreprise
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Coordonnées de contact
Regent Street 210, W1B, London, Royaume-Uni
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I contacted costumer services re status…
I contacted costumer services re status of my delivery and my issue was resolved quickly and efficiently. It was a positive experience and I’m awaiting my parcel.
9 septembre 2026
Avis spontané
Réponse de Liberty.
We're pleased our team could quickly look into your delivery and get things moving in the right direction. Thank you for sharing your positive experience with us, and we hope your parcel is with you very soon.
The Liberty Customer Service Team
I came to liberty to collect my parcel…
I came to liberty to collect my parcel . It was quick and easy . Then I went to beauty houses . It was an interesting experience. I didn’t have time to explore every where .
9 septembre 2026
Avis spontané
Réponse de Liberty.
We're glad your collection was nice and easy and that you had the chance to explore a little more of Liberty while you were here. There's always more to discover, so we hope you'll be back soon with a little more time to wander.
The Liberty Customer Service Team
It’s just such a wonderful place
It’s just such a wonderful place, everyone that you come in to contact with is joyful, knowledgeable, friendly and beautifully presented. It’s just such a lovely place to shop.
9 septembre 2026
Avis spontané
Réponse de Liberty.
We're so proud to hear our team makes every visit feel welcoming, friendly and special. Thank you for sharing the love. We can't wait to welcome you back again.
The Liberty Customer Service Team
Not a great experience ordering from…
Not a great experience ordering from outside of the UK.
Ordered 5 m of fabric to sew bedding out of, only for 1 m of the fabric not being available. Instead of contacting me and inquiring whether I wish to cancel this part of my order the remaining part is being sent (even though I now have no use for it whatsoever) I have to not only return it, but also pay a fee for having it processed upon entry into my country. When trying to a way to contact liberty I was met with a FAQ and AI based of the FAQ, which wasn’t very satisfactory.
9 septembre 2026
Avis spontané
Réponse de Liberty.
We're sorry this hasn't been the experience you should expect from Liberty, and we appreciate you bringing it to our attention. We can see how important it was to receive the full amount of fabric for your project, and we should have handled the situation better before the remaining order was sent. We've reached out privately so we can look into this properly and work towards a solution for you.
The Liberty Customer Service Team
Easy to raise issue
Easy to raise issue. Prompt response and dealt with quickly and replacement item sent within days
8 septembre 2026
Avis spontané
Réponse de Liberty.
We're glad we could make getting help easy and have everything sorted for you without any fuss. Thank you for giving us the opportunity to put things right, and we hope you're enjoying your new item.
The Liberty Customer Service Team
My experience has been first class with…
My experience has been first class with Liberty. It remains my favourite store!
9 septembre 2026
Avis spontané
Réponse de Liberty.
First class and your favourite store, we couldn't ask for much more than that. Thank you for your continued support and for being part of Liberty. It really means a lot to us.
The Liberty Customer Service Team
Great customer service
Great customer service. Attentive and responsive. Solved my issue quickly and efficiently and kept me informed.
8 septembre 2026
Avis spontané
Réponse de Liberty.
It's great to hear you felt well looked after from start to finish and that we kept you updated along the way. We're glad everything was resolved quickly and efficiently. Thank you for sharing your experience with us.
The Liberty Customer Service Team
Brilliant customer service!
Brilliant customer service!
I contacted their offices because of a mistake I had made. They could not have been more helpful and obliging.
8 septembre 2026
Avis spontané
Réponse de Liberty.
We're so pleased our team could step in and help get everything sorted for you. Mistakes happen, and we're always happy to help make things that little bit easier. Thank you for your kind feedback.
The Liberty Customer Service Team
I love Liberty
What's not to love about Liberty. The building is beautiful both inside and out and their telephone and online customer services are helpful, professional, and friendly. A real pleasure to visit and shop there.
7 septembre 2026
Avis spontané
Réponse de Liberty.
What a lovely way to describe Liberty. We're so happy you enjoy the whole experience, from spending time in our beautiful store to speaking with our Customer Service team. Thank you for the love and for continuing to choose Liberty.
The Liberty Customer Service Team
Great experience Loewe & SUQQU
Great experience at the lovely Loewe & SUQQU concessions in Liberty.
Loewe, gorgeous products, testing was much better using their stones to spray test instead of those awful paper testers. Really knowledgeable lady advising. I was just about to exhaust the range when she came up with the new fragrance, perfect, love it. Thank you.
SUQQU was equally well informed. The lady on SUQQU advised me on their ingredients and introduced me to new products, lovely experience and so helpful. Thank you Liberty!
5 septembre 2026
Avis spontané
Réponse de Liberty.
It sounds like you had such a lovely time exploring both Loewe and SUQQU. We're so pleased our teams took the time to share their knowledge and help you discover some new favourites. We'll make sure your kind feedback is shared with both concessions. Thank you for spending your time with us at Liberty, and we hope you're loving your new finds.
The Liberty Customer Service Team
Called Liberty's customer services
Called Liberty's customer services. Spoke to Kiyana, who was helpful, polite, and efficient. She advised me, and solved my problem immediately.
1 septembre 2026
Avis spontané
Réponse de Liberty.
We're so pleased Kiyana was able to help and get everything sorted for you straight away. It's lovely to hear she made a difference. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
Customer service agent Kylee responded…
Customer service agent Kylee responded quickly and answered all questions
6 septembre 2026
Avis spontané
Réponse de Liberty.
We're so happy to hear Kylee was able to help and answer all your questions quickly. We'll make sure your lovely feedback is passed on to her. Thank you for taking the time to share it with us.
The Liberty Customer Service Team
Great experience
Went to collect something I had bought online. I didn't know where to go to collect so I asked someone who worked in jewellery and he directed me to customer service on the 3rd floor. Tyra at customer service was very friendly and helpful, quickly retrieving my order. Overall very good experience, looking forward to coming back!
4 septembre 2026
Avis spontané
Réponse de Liberty.
We're so happy Tyra gave you such a warm welcome and had your order ready for you in no time. We'll be sure to pass your lovely feedback on to her. We look forward to welcoming you back to Liberty again soon.
The Liberty Customer Service Team
Exemplary customer service
I made a mistake with my online order so rang Liberty customer services for help. Kiyana could not have been nicer. She rectified my mistake swiftly and efficiently and showed a great deal of kindness and understanding.
Wonderful customer service and an almost old fashioned courtesy of service, which many retailers would do well to mimic
5 septembre 2026
Avis spontané
Réponse de Liberty.
What a lovely review for Kiyana. We're so pleased she was able to sort everything out quickly while making you feel genuinely looked after. Kindness and a personal touch are such an important part of great service, so your words mean a lot to us. We'll make sure Kiyana sees them.
The Liberty Customer Service Team
Excellent products and great customer…
Excellent products and great customer service
4 septembre 2026
Avis spontané
Réponse de Liberty.
So lovely to hear you're happy with both our products and the service you've received. Thank you for choosing Liberty and for sharing your feedback.
The Liberty Customer Service Team
Réponse de Liberty.
What a lovely review. We're so happy to hear you're enjoying your Liberty experience. Thank you for your support, it means a lot to us.
The Liberty Customer Service Team
Customer service is exemplary
Customer service is exemplary. Second to none. Received a full refund for a faulty product. No questions asked. Timely and supportive. What a great British Institution with amazing values. Always put the customer first. Thankyou
4 septembre 2026
Avis spontané
Réponse de Liberty.
Clare, what wonderful feedback to receive. Putting our customers first is at the heart of what we do, so we're incredibly proud to hear you felt supported and well looked after. Thank you for your kind words and for continuing to put your trust in Liberty.
The Liberty Customer Service Team
Excellent Customer Service!
I’m delighted to say that I have received excellent customer service from Olwethu at my beloved Liberty London store.
Olwethu is superb!
Thank you very much.
3 septembre 2026
Avis spontané
Réponse de Liberty.
What a lovely shout-out for Olwethu. We're so happy to hear they looked after you so well, especially at your beloved Liberty. We'll make sure your kind words reach her. Thank you for taking the time to share your five starts review.
The Liberty Customer Service Team
No pressure shopping experience in a beautiful store
Wonderful shopping experience in Liberty. Lovely friendly attentive staff especially on the cosmetics counters. Had the need to speak with customer service the day after our visit, who I have to say went all out to offer a solution to a small problem. Very happy with the outcome and I look forward to visiting again.
13 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased our teams made you feel welcome in store and that Customer Services could help with the little issue afterwards. Most importantly, we're glad you left happy. We look forward to welcoming you back to Liberty soon.
The Liberty Customer Service Team
Great customer service!
Liberty's customer service rep Stephanie answered rapidly and with an excellent answer on my question!
Great to experience!
2 septembre 2026
Avis spontané
Réponse de Liberty.
We're so pleased Stephanie was able to get back to you quickly with exactly the answer you needed. We'll make sure your lovely feedback reaches her. Thank you for taking the time to recognise her great service.
The Liberty Customer Service Team
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