Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behi... Voir plus
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Hi I absolutely loved the half-hour makeup class at liberty! It was so informative and easy to follow. The girl who conducted the class was brilliant as she covered everything from product... Voir plus
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After stupidly selecting completely thé wrong products online shopping I was so disappointed that I had to return and reorder but it was done so efficiently !! Less than 48 hours refund and a further... Voir plus
L'entreprise a répondu
Lovely display, knowledgeable friendly sales staff. Loved all the new brands. Enjoyed meeting GAZ and ended up buying a ring. The talk and stylist presentation was excellent. Only negative never got... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Grand magasin
- aussi dans
- Magasin de vêtements
Écrit par l'entreprise
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Coordonnées de contact
Regent Street 210, W1B, London, Royaume-Uni
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great customer service!
Liberty's customer service rep Stephanie answered rapidly and with an excellent answer on my question!
Great to experience!
2 septembre 2026
Avis spontané
Réponse de Liberty.
We're so pleased Stephanie was able to get back to you quickly with exactly the answer you needed. We'll make sure your lovely feedback reaches her. Thank you for taking the time to recognise her great service.
The Liberty Customer Service Team
Excellent Customer Service
I want to commend Liberty on their excellent Customer Service. I raised an issue with them, and received a swift response and swift resolution.
They were easy to contact, and they responded very promptly and satisfactorily.
Other well known stores could learn something from Liberty's standard of customer care.
4 septembre 2026
Avis spontané
Réponse de Liberty.
What wonderful feedback for our team. We work hard to make sure getting help is easy and that issues are resolved quickly, so hearing this makes us incredibly proud. And to hear that other stores could learn from us is quite the compliment. Thank you for recognising the care our team puts in every day.
The Liberty Customer Service Team
Always a joy to shop at Liberty London
Always a joy to shop at Liberty London. Ordered a few bits online this time, items arrived quickly and well packed, small hiccup with my Loyalty points but Customer services sorted issue in less than 24 hours.
I just can’t praise Liberty’s highly enough. Delighted
1 septembre 2026
Avis spontané
Réponse de Liberty.
We're so pleased your order arrived quickly and that the team could get that little hiccup with your Loyalty points sorted in less than 24 hours. Hearing that Liberty is always a joy to shop with really means a lot to us. Thank you for your support!
The Liberty Customer Service Team
Liberty‘s customer service could teach…
Liberty‘s customer service could teach others a thing or two! I have needed to contact them in the past which I have done a couple of times, they always have a will do attitude, sort things out in a timely manner and it is always to a satisfactory conclusion! Go Liberty! Thank y
1 septembre 2026
Avis spontané
Réponse de Liberty.
Lynn, wow, what lovely feedback to receive. We work really hard to make sure every customer feels genuinely looked after, so hearing that you've had such positive experiences with us time and time again makes us incredibly proud of our team. Thank you for continuing to trust us and, of course, for the “Go Liberty!” We love that.
The Liberty Customer Service Team
Responsive and speedy resolution to a…
Responsive and speedy resolution to a delivery issue
28 août 2026
Avis spontané
Réponse de Liberty.
We're pleased we could step in and get your delivery issue sorted quickly. Thank you for taking the time to share your experience with us.
The Liberty Customer Service Team
I had a query with the dimensions of a…
I had a query with the dimensions of a product and used the chat it to report my query and then very shortly afterwards received an e mail from a real person confirming they had taken in my query and they would get back to me. No overall response as yet but acknowledged very quickly.
30 août 2026
Avis spontané
Réponse de Liberty.
Susan, thank you for your feedback. We're glad the team picked up your query quickly and kept you updated.
The Liberty Customer Service Team
Highly recommended
I would like to highlight the convenience of the Click & Collect option. Swift transaction and great customer service. Very pleased with the experience.
26 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased Click & Collect made your shopping experience quick and easy. It's great to hear everything went smoothly and you were well looked after by our team. We look forward to welcoming you back soon.
The Liberty Customer Service Team
Othandwayo …Along with ‘every one !’-of…
Othandwayo …Along with ‘every one !’-of liberty customer service representatives are exceptional
Disability and hearing awareness above and beyond.
Patient, knowledgeable, resolving any assistance I’ve needed.
-communication and total customer satisfaction.Cannot rate Higer- LIBERTY customer services the ‘Best experience I’ve ever had! Efficient , polite understanding and listen to any assistance you may require . Above and beyond my expectations .
28 août 2026
Avis spontané
Réponse de Liberty.
What a wonderful review for Otha and the whole team. We're especially proud to hear that you felt listened to, understood and supported in the way that worked best for you. We'll make sure your kind words are shared with everyone. Hearing that this has been your best customer service experience means so much to us.
The Liberty Customer Service Team
I dealt with Stephanie in Customer…
I dealt with Stephanie in Customer services at Libertys.
Stephanie was so friendly and helpful and solved my problem very efficiently.
Thankyou so much
28 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased Stephanie made everything easy and got your problem sorted quickly. We'll make sure your lovely feedback reaches her. Thank you for taking the time to recognise her.
The Liberty Customer Service Team
Mathew went the extra distance to help…
Mathew went the extra distance to help me .
28 août 2026
Avis spontané
Réponse de Liberty.
It's lovely to hear Matthew went the extra mile to help you. We'll make sure your kind words are passed on to him. Thank you for taking the time to recognise his great service.
The Liberty Customer Service Team
Customer Service was responsive and…
Customer Service was responsive and very helpful. I couldn’t be happier with the way I was treated.
27 août 2026
Avis spontané
Réponse de Liberty.
We couldn't ask for better feedback. We're so pleased you felt well looked after and that our team was there to help when you needed us.
The Liberty Customer Service Team
I’m pleased to say that the customer…
I’m pleased to say that the customer service support has been excellent. The operators genuinely think about the customer’s best interests before responding and provide helpful, thoughtful support.
28 août 2026
Avis spontané
Réponse de Liberty.
It's lovely to hear that you felt genuinely cared for by our team. We always want our customers to feel listened to and well looked after, so your feedback means a lot to us. Thank you for taking the time to share this.
The Liberty Customer Service Team
Because of the unfortunate loss of a…
Because of the unfortunate loss of a gem stone in a bracelet , I was kindly assisted in its return to Liberty
24 août 2026
Avis spontané
Réponse de Liberty.
We're glad our team could help resolve this for you and make the process as seamless as possible. Thank you for taking the time to share your experience with us.
The Liberty Customer Service Team
Amazon mucked up a delivery and Liberty…
Amazon mucked up a delivery and Liberty responded exceptionally quickly delivering replacements within 24 hours. Excellent customer service. This is why I love Liberty.
28 août 2026
Avis spontané
Réponse de Liberty.
When a delivery doesn't go to plan, we're always here to help put things right. We're so pleased the team could get everything sorted and have your items with you within 24 hours. Hearing "this is why I love Liberty" really means a lot to us. Thank you for your continued support.
The Liberty Customer Service Team
Supportive customer service
Supportive customer service, fast and articulate.
27 août 2026
Avis spontané
Réponse de Liberty.
It's lovely to hear you felt well looked after by our team. Being quick, clear and supportive is exactly the experience we want our customers to have. Thank you for taking the time to share this with us.
The Liberty Customer Service Team
Customer service
I had an exchange to sort out and the customer services team at Liberty responded quickly and were really helpful throughout. Mongezi and Kaajal in particular were a pleasure to deal with — clear, friendly, and made the whole process easy. Great experience overall, thank you!
28 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased Mongezi and Kaajal made your exchange easy from start to finish. We'll make sure your lovely feedback is passed on to them both. It's great to hear they made the whole experience such a positive one.
The Liberty Customer Service Team
Excellent advent calendar
Excellent advent calendar, wife is extremely happy with it
27 août 2026
Avis spontané
Réponse de Liberty.
That's what we love to hear. We're so pleased your wife is happy with her Liberty Advent Calendar. We hope she enjoys every day of it.
The Liberty Customer Service Team
I contacted to find out about a product…
I contacted to find out about a product communicated via WhatsApp got through quickly then they passed query onto the right dept. Came back to me the next day and answered my question.
26 août 2026
Avis spontané
Réponse de Liberty.
We're glad our team could quickly get your question to the right people and come back to you with the answer you needed. Thank you for sharing your experience with us.
The Liberty Customer Service Team
Outstanding Customer Support
I messaged customer service on WhatsApp which was AI. A human emailed me almost immediately and resolved my query instantly. I was so impressed with Ongezwa. Polite, professional and knowledgeable.
It is not often customer service is so efficient. Well done Liberty.
25 août 2026
Avis spontané
Réponse de Liberty.
It's lovely to hear Ongezwa was able to step in so quickly and get everything sorted for you. We'll make sure your kind words are passed on to her. We're very proud of our team, so it means a lot to hear when someone has made such a positive impression.
The Liberty Customer Service Team
Great service and kept helping out…
Great service and kept helping out until the issue was resolved.
25 août 2026
Avis spontané
Réponse de Liberty.
Thank you for your kind feedback. We're so pleased the team stayed with you until everything was fully sorted. We really appreciate you taking the time to let us know.
The Liberty Customer Service Team
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