Love this shop! Visited the men's fragrance department early on Saturday morning (03/10/26) and had the friendliest service from the lady working on the counter. She talked me through the science behi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lovely display, knowledgeable friendly sales staff. Loved all the new brands. Enjoyed meeting GAZ and ended up buying a ring. The talk and stylist presentation was excellent. Only negative never got... Voir plus
L'entreprise a répondu
Excellent customer service. Indigo went above and beyond with helping me including following up. Warm and personable as well as professional. A huge asset to Liberty’s team I would highly reccomend b... Voir plus
Hi I absolutely loved the half-hour makeup class at liberty! It was so informative and easy to follow. The girl who conducted the class was brilliant as she covered everything from product... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Grand magasin
- aussi dans
- Magasin de vêtements
Écrit par l'entreprise
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Coordonnées de contact
Regent Street 210, W1B, London, Royaume-Uni
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Liberty.
Jane, thank you for your kind review. We're really pleased our team made things easy and looked after you well. We appreciate you taking the time to share your experience.
The Liberty Customer Service Team
Great customer service
Lovely experience with customer service.
Very efficient with fast reply.
18 août 2026
Avis spontané
Réponse de Liberty.
Joanne, we're so glad you had such a lovely experience with our team. Fast and efficient is what we aim for, so it's great to hear we hit the mark. Thank you for sharing your feedback.
The Liberty Customer Service Team
Fantastic
Fantastic, incredibly quick, professional and kind response. Above and beyond. Thank you Liberty!
19 août 2026
Avis spontané
Réponse de Liberty.
Kim, above and beyond is exactly where we want to be. We're so happy to hear our team was quick, professional and kind throughout. Thank you for such a lovely review and for choosing Liberty.
The Liberty Customer Service Team
A parcel didn't make it to me
A parcel didn't make it to me. I raised a query and was offered a replacement or refund very quickly. I have my replacement now thank you.
13 août 2026
Avis spontané
Réponse de Liberty.
We're sorry your parcel didn't make it to you the first time, but we're so pleased our team was able to find a quick solution and get everything sorted. Thank you for your patience, and we're glad to hear your order is now safely with you!
The Liberty Customer Service Team
prompt, polite online customer service
18 juillet 2026
Avis spontané
Réponse de Liberty.
Dominic, thank you for your kind words. We're pleased to hear our online team was quick to respond and made the experience a positive one. We really appreciate you taking the time to leave us a review.
The Liberty Customer Service Team
Quick customer service response
Quick customer service response. Had a bit of an issue with an online purchase. Contacted customer service and Matthew kindly helped to resolve it. Thanks again.
15 août 2026
Avis spontané
Réponse de Liberty.
We're really pleased Matthew was able to step in and find a solution for you quickly. We'll be sure to pass your thanks on to him. Thank you for giving us the chance to put things right.
The Liberty Customer Service Team
I love Liberty of London
I love Liberty of London! I visit the store every time I am in London and I’m so delighted that it is possible to have an excellent shopping experience virtually here from home. Their products are of highest quality, their customer service is unmatched, and I received deliveries from London faster than from US stores.
15 août 2026
Avis spontané
Réponse de Liberty.
What a lovely review! We love that a little piece of Liberty can reach you at home when you can't be with us in London. Thank you for continuing to visit us whenever you're in town and for shopping with us from across the pond too. We look forward to welcoming you back in person next time you're in London!
The Liberty Customer Service Team
Prompt service
Prompt service, Natalie was respectful and friendly. She guided me well.
I am happy with LL.
16 août 2026
Avis spontané
Réponse de Liberty.
It's great to hear that Natalie made everything easy and was there to guide you along the way.
We'll make sure your kind words reach her. Most importantly, we're happy to hear you're happy with Liberty!
The Liberty Customer Service Team
I made two recent purchases with…
I made two recent purchases with Liberty and both times the service was excellent.
3 août 2026
Avis spontané
Réponse de Liberty.
Two out of two, that's what we like to hear! We're so pleased you've had a great experience with us both times and we hope to make it three out of three very soon!
The Liberty Customer Service Team
Really good service
Really good service. Excellent staff comunication. Very sstisfied.
11 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased to hear you were happy with the service you received and the communication from our team.
The Liberty Customer Service Team
Shopping online at Liberty has always…
Shopping online at Liberty has always in my experience over many years been so reliable… prompt delivery, fantastic products, loyalty points and excellent customer service.
8 août 2026
Avis spontané
Réponse de Liberty.
It's always lovely to hear from someone who's been shopping with us for many years. Thank you for sticking with Liberty and for sharing such kind feedback. We're so glad you continue to enjoy shopping with us, and we look forward to many more years together!
The Liberty Customer Service Team
Fantastic service
Fantastic service. Had to change my email via WhatsApp chat and this all happened really quickly and efficiently in under 24hours! Great service and communication throughout.
15 août 2026
Avis spontané
Réponse de Liberty.
Thank you for your lovely feedback. We're really pleased we could get your email updated quickly and make the whole process easy for you. It's great to hear you felt kept informed throughout. Thanks again for taking the time to share your experience.
The Liberty Customer Service Team
I had an issue with a delivery and the…
I had an issue with a delivery and the customer service off Mongezi was second to none. In a world of AI I felt like a real human being and it was resolved quickly and effectively.
I understand now why a brands customer service like Liberty gets so well regarded.
7 août 2026
Avis spontané
Réponse de Liberty.
Thank you for such kind feedback. We're so pleased Mongezi made you feel genuinely looked after and was able to get everything resolved quickly. We'll make sure your lovely words are passed on to him. We're very proud of our team, so it's great to hear that their care made a difference.
The Liberty Customer Service Team
The wonderful Liberty Archive team
I enquired about the history of the pattern of one of Liberty's vintage scarves. I received the information I needed from the Archive team swiftly, via communication with the customer service representative Shalom. This pleasant experience has given me newfound respect for the brand name of Liberty, through their efforts.
13 août 2026
Avis spontané
Réponse de Liberty.
Alice, what a lovely review to read. We're so pleased Shalom and our Archive team were able to uncover the history behind your vintage Liberty scarf and get the information to you quickly. It's especially lovely to hear that the experience gave you a newfound appreciation for Liberty. We'll make sure your kind words are shared with everyone involved.
The Liberty Customer Service Team
My online order never turned up
My online order never turned up. Apparently it was fulfilled by Amazon (???) which seems odd for a luxury store like Liberty, however the tracking number didn't work and the item never arrived. The customer service team are based in South Africa, and although they were polite and helpful they couldn't track the item down either. I did get a refund, but felt let down.
14 août 2026
Avis spontané
Réponse de Liberty.
We're sorry to hear you feel this way. We did try to reach out to you privately as we would have loved the opportunity to look into your experience further, but unfortunately we weren't able to get through. We'd also like to clarify that while Amazon Shipping was the courier for your delivery, your order was fulfilled and dispatched directly from Liberty's warehouse. We're pleased that your refund has now been resolved and really appreciate you sharing your feedback with us.
The Liberty Customer Service Team
My original order was lost by Amazon…
My original order was lost by Amazon delivery service. I did not receive any notification that they had lost the order. I contacted Liberty who promptly chased it up and confirmed my order was lost. I asked the sales representative at Liberty for a replacement order. I was told it would be delivered next day. I did not receive it. When I chased it up they informed me that it had not been ordered. Finally received my order which I am very pleased with. Delivered by DPD excellent service from them.
I feel disappointed that a large company such as Liberty did not send the replacement order as promised. I am also disappointed with Amazon.
1 août 2026
Avis spontané
Réponse de Liberty.
Thank you for sharing your experience. We're sorry that we didn't get things right when you first contacted us and completely understand your disappointment. We're glad your order has now arrived safely and that you're pleased with it. Your feedback is important to us, and we'll use it to help us do better.
The Liberty Customer Service Team
When I saw bunny jellycat in Liberty…
When I saw bunny jellycat in Liberty collaboration and exclusive, I was delighted. A lovely present for someone who loves both. Sadly it was delivered by Amazon, squashed and without any Liberty wrapping or bag. Online it shows the bunny wrapped in tissue paper and inside a burgundy Liberty bag. The ribbon around the neck is a mess. It looks like a charity purchase rather than from a luxury shop.
12 août 2026
Avis spontané
Réponse de Liberty.
We understand this has not met your expectations, especially as it was intended as a special gift. We’ve reached out to learn more and look into this further for you.
The Liberty Customer Service Team
I used their on line chat to ask…
I used their on line chat to ask various questions regarding setting up an account & about ordering their famous 2026 Liberty Adventure Calendar, they came back to me almost immediately to say they would have to check the answers with a colleague or actually answer my query straight so their response was very very good.
It was a pleasure to “talk” to them.
Keep up the excellent customer service.
13 août 2026
Avis spontané
Réponse de Liberty.
Thank you for your lovely feedback. We're so pleased our team was able to help with your questions and get back to you quickly. It's great to hear you enjoyed chatting with us, and we hope you love your Beauty Advent Calendar!
The Liberty Customer Service Team
I made a mistake on the order I placed…
I made a mistake on the order I placed for delivery in London. I emailed customer service. Sophie got right back to me and took care of the the problem beautifully. She was so helpful
Could not have a better experience
11 août 2026
Avis spontané
Réponse de Liberty.
We're so happy Sophie was able to step in and get everything sorted for you so quickly. We'll make sure she sees your lovely feedback. It's great to know you couldn't have asked for a better experience.
The Liberty Customer Service Team
Click & Collect in store
Smooth process from ordering online to collecting from the store. Email received when ready to collect with clear instructions on where to find the collection point in store.
Was able to take the item out of the box and leave all the packaging behind.
12 août 2026
Avis spontané
Réponse de Liberty.
Thank you for sharing your experience. It's great to hear that everything was smooth and straightforward and that our team managed to assist you efficiently.
The Liberty Customer Service Team
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