After I received test results, I was a bit disappointed as I almost didn’t have any allergies or intolerances even I had known that I had them. Good I had consultation with nutritional therapist M... Voir plus
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Lisez les avis des autres
Lifelab had a 30% discount so I paid about £60 for some lifechanging allergy results. I had been told my entire life I was severely allergic to eggs and nuts and at the age of 32 hadn't eaten anything... Voir plus
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Fab fab fab! Always wondered what I could be intolerant to and finally I know! Excellent turn around, great to deal with and very professional. If you've been thinking about it just do it cause... Voir plus
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The actual test results appear to be quite good. However it is extremely frustrating when you message them as to why it is taking so long to receive some results and their standard response (cut and p... Voir plus
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À propos de l'entreprise
À propos de Lifelab Testing
Écrit par l'entreprise
Who are we?
Your health is a commodity, affecting everything we do and when we’re feeling good we tend to take it for granted. Being proactive is about managing your health so choose the best, easiest and most reliable solution for you: Lifelab testing™.
In no way affiliated with Life Labs in Canada.
Our values and our mission
We know the excitement of receiving your test results and finding out exactly which allergens you’re sensitive to- and we also know how powerful these insights can be as you shape and mould your diet to live a better, healthier life. We want more people to feel empowered to start their own wellness journey.
Our company is part of the global health and wellness group Healthy Stuff Online Limited and we have 15 years experience helping people identify problematic allergens via our at home tests. Our global network enables us to distribute the highest quality tests to anyone who needs them worldwide.
What we offer
At Lifelab’s inception, we offered scientifically validated Allergy and Intolerance tests to customers. Since then, we have listened to your feedback and expanded our product portfolio to offer you even more specialist health tests such as:
- Vitamin D Tests.
- Thyroid Tests.
- Liver Function Tests.
- Menopause Tests
- Prostate Health Tests
- Ovarian Cancer Tests
- Colon Cancer Tests
- Inflammatory Bowl Tests
Visit our website Shop Allergy & Intollerance Tests Shop Health Tests
Coordonnées de contact
Derby, Royaume-Uni
- 01332 321892
- info@lifelabtesting.com
- www.lifelabtesting.com
3,9
Bien
195 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Lifelab Testing
Hi Lucy, thank you so much for taking the time to leave us a 5-star review! ⭐️⭐️⭐️⭐️⭐️
We're very proud of our 24/7 LiveChat team, who can help you to get any issues rectified quickly, as well as ensure your results make a bit of change in your life and will pass your kind feedback on to Kai straight away!
Donna
Lifelab Testing
I had issues with my purchase of the Ultimate Couples Test
I had issues with my purchase of the Ultimate Couples Test. Used the Live Chat and Elliot was wonderful in helping me with my order. I look forward to seeing the results of the test.
30 avril 2024
Avis spontané
Réponse de Lifelab Testing
Thank you so much for reaching out and giving us five stars, Carol! ⭐⭐⭐⭐⭐
We are very proud of our LiveChat team, so we will pass this on to Elliot straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
Donna
Lifelab Testing
Blake great CS
Never got my email confirmation/instructions. Blake linked me to form and all is good. He was great!
29 avril 2024
Avis spontané
Réponse de Lifelab Testing
Thank you so much for your review!
We are very happy to hear that Blake was able to help you with your query and get you the information you needed!
We're very proud of our customer service team, and will pass your kind feedback on to Blake right away!
Donna
Lifelab Testing
Angel did a great job in assisting me…
Angel did a great job in assisting me with some questions I had on my sensitivity test!
29 avril 2024
Avis spontané
Réponse de Lifelab Testing
⭐⭐⭐⭐⭐ Thank you so much for the five-star review, Gaby!
We're very proud of our 24/7 LiveChat team, who can help you to get any issues rectified quickly, as well as ensure your results make a bit of change in your life!
We will pass your kind feedback on to Angel straight away!
Donna
Lifelab Testing
Angel was so so helpful
Angel was so so helpful. Right to the point and made reaching out to a customer service rep EASY!
29 avril 2024
Avis spontané
Réponse de Lifelab Testing
Hi Riley, thank you so much for leaving us a 5-star review! ⭐️⭐️⭐️⭐️⭐️
We are very proud of our 24/7 LiveChat team, so we will pass this on to Angel straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
Donna
Lifelab Testing
Sample test upgrade
I wanted to upgrade my test and request a sample kit sent out to my address. This was communicated with your member of staff very well and I was provided with all the info/details regarding my upgrade. Very happy with my chat/service provided this evening from 'Jordan' Thank you 😁
29 avril 2024
Avis spontané
Réponse de Lifelab Testing
Thank you so much for reaching out and giving us five stars, Jamie! ⭐⭐⭐⭐⭐
We are very proud of our LiveChat team, so we will pass this on to Jordan straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
Donna
Lifelab Testing
Thanks to Usman I have understood the…
Thanks to Usman I have understood the activation. I also asked a few questions about the blood spot and how long they would last and was surprised that they would be ok to test for so long. Looking forward to getinng my results
29 avril 2024
Avis spontané
Réponse de Lifelab Testing
Hi Sarah, thank you so much for your 5-star review! ⭐️⭐️⭐️⭐️⭐️
We are very happy to hear that Usman was able to help you with your activation and answer your questions.
We are very proud of our customer service team, and will pass your kind feedback on to Usman right away!
Donna
Lifelab Testing
Test didn't work
Test didn't work. Sent photo of result and asked for refund. Ended up getting a PSA test at doctors
6 avril 2024
Réponse de Lifelab Testing
Hi Len, thank you for your review.
I can see from your email to our team and the photo of your test result you included that the test was successful and the result valid.
Our team responded to your email the same day and advised that the result was not invalid and was successful.
I have sent you an email going into more detail about the test and the result you received.
As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information?
Donna
Lifelab Testing
When calling up most companies customer…
When calling up most companies customer services lines, the contact details are often vague and the customer service very poor. With life labs I had a very positive experience with both Donna and Usman, who were extremely helpful when I had issues activating my kit. It’s great to have a supportive customer service team on hand who’re pleasant to speak to and knowledgeable in what they do.
12 janvier 2024
Avis spontané
Réponse de Lifelab Testing
Thank you so much for reaching out and giving us 5-stars, Imogen! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Fantastic support
Easy to order, easy to do test, step by step instructions. Fantastic customer support staff.
Best part of this was being able to speak to a nutritionist who helped to explain the test results and give advice on how to proceed.
3 janvier 2024
Avis spontané
Réponse de Lifelab Testing
Hi Vikki, thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience and found the nutritional therapist session helpful!
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
Just got my results I have strong…
Just got my results I have strong intolerance to 26 things….who knew 🤷🏿♂️. Was concerned about a reaction to shrimp which sometimes causes my lips to puff and possibly wheat but I’m not intolerant to shrimp but am to most meats and poultry and all nuts and lentils and many more..I’m Indian by heritage and eat lentils regularly without issue..no turkey for me this Christmas as apparently I’m intolerant strongly!!!!! A little sarcasm from me but this test is the biggest pile of garbage I have ever heard and actually dangerous if you listen to it..biggest pile of crap ever and a huge huge waste of money…so angry about the results. Would really like my money back
6 novembre 2023
Avis spontané
Réponse de Lifelab Testing
Thank you for reaching out regarding our service. Your feedback is important to us and something we treat seriously.
Regarding your results, All standard curves and quality control checks for the Allergy (IgE) and Intolerance (IgG4) tests passed internal verification steps indicating that the results generated during the test process were acceptable from a technical perspective. This indicates that there were no issues with the testing process and the results generated are considered to be a true representation. The CCD result is also low which indicates that the likelihood of cross-reactivity generating false positive results is low.
To help provide a better understand of your results, I can arrange a complimentary 30-minute nutritional session that will allow you to go through the results in more detail.
We want to do what we can find a resolution to your issue, so feel free to speak to me directly and I’ll be more than happy to arrange this for you. Alternatively, you can email us at info@lifelabtesting.com.
Kind Regards,
Usman
Customer Service Manager
I ordered the test for my son and turns…
I ordered the test for my son and turns out he is 100% reacting to the foods he eats frequently and does not react to foods that he does not eat. Sounds suspicious. Then I went to research further and found out its quite common to get this kind of result with this type of test. I am disappointed that I spent 100 pounds and did not get results that are even close to real picture. I am not refering to the usual suspects like gluten and dairy, it's literally everything he ate in the past month.
24 novembre 2023
Avis spontané
Réponse de Lifelab Testing
Hi Yana, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the test report for your son.
As IgG (intolerances) have a short-term memory, a test is more likely to pick up items during testing if the item has been consumed in the last three months.
In addition to this, intolerances can take from 10 minutes to 48 hours to show symptoms and therefore it can be very difficult to determine from observation alone what is causing the symptoms.
This is why many people may keep trigger foods in their diet because the link between the food item and the symptoms is not obvious.
If you would like to discuss the test results, I can see your test package purchased comes complete with a free 30-minute nutritional therapist consultation.
Our team would be more than happy to book this in for you either by calling us or emailing us at info@lifelabtesting.com
Donna
Customer Service Manager
Use Direct Competitors These are Terrible
Original Order was middle of October and still no results today. 23/11/23!
Apparently first sample didn't arrive. Had to wait 16 days and threat of refund before they'd send another test out as apparently the post can take that long. Do me a favor!
Sent 2nd test Thursday 16th Nov promised results by yesterday afternoon as it was confirmed my samples were in the lab. No results arrived and same old crap on the chat. We're still awaiting your sample !
Unprofessional and basically bore you with their generic pre written responses to keep you waiting as long as possible to not give you a refund.
DO NOT USE. Used a a direct competitor results within 6 days of sending back.
23 novembre 2023
Avis spontané
Réponse de Lifelab Testing
Hi Louie, thank you for your review.
I am very sorry to hear you are not completely satisfied with the service.
I can see from your order that we sent a replacement kit 13th of November and received this back at our lab 20th of November.
Unfortunately, the kit was not activated in your account and the sample arrived without a submission card.
This was raised with our queries team and resolved very quickly.
Your completed test results were emailed on 23rd November at 3.43pm by our lab.
Our team has reached out via our web chat tickets to advise on the status of your testing and resend your test results.
As we have resolved your issue, would you please consider amending or removing the review as it contains misleading information?
If you have any questions, please don't hesitate to reach out to info@lifelabtesting.com
Donna,
Customer Service Manager
I personally thought this service was…
I personally thought this service was brilliant, both the first time I used it and now the second time - I do have a question about some weird results between the two but withhold judgement until i have had the follow up consultation.
I have seen other reviewers give bad rating just because they were not contacted for the post test consultation - whilst i dont think this deserves a bad rating, i do think the company should take note of how to improve this customer experience by sending a link to the customer for this purpose so we dont have to ask - just my opinion.
9 novembre 2023
Avis spontané
Réponse de Lifelab Testing
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Lucie
Customer Service
Very unprofessional
Very unprofessional. Ordered 2 tests for my wife and myself. Included in the test should have been a 30
Minute consultation to go over the results and explain what they mean. Since receiving our results a week ago we have not had any call regarding the consultation. So basically we have test results that really mean nothing.
12 septembre 2023
Avis spontané
Réponse de Lifelab Testing
Hi John, thank you for your review.
I am very sorry you are not completely satisfied with the service.
The customer is responsible for contacting our team to book their nutritional therapist appointment.
You have not yet reached out to our team to book this, but our team has contacted you to request your availability on multiple occasions.
We have requested your availability for your appointment on multiple occasions to book this in for you but have received no response to our requests.
Please do reach out to our team at info@lifelabtesting.com if you would like to book your complimentary nutritional therapist appointment and we will be more than happy to schedule this for you.
Donna
Customer Service Manager
Great services!!!
Great services from the Lab and the nutritionist, but I have to say Lorraine was superb. Patience, caring, and understanding. Totally Fully recommended.
14 septembre 2023
Avis spontané
Réponse de Lifelab Testing
Thank you so much for your 5-star review! ⭐️⭐️⭐️⭐️⭐️
We're so proud of our amazing nutritional therapists, and we're very happy that your appointment with Lorraine was so helpful!
We also offer a wide range of home health testing kits, including iron, thyroid, liver, kidney, iron, and much more!
Our knowledgeable team would be more than happy to help you choose the right tests for you.
If you have any questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
Nutritionist was excellent
Having the follow-up call with the nutritionist, Maria, was so incredibly helpful. She made sense of the findings, and has given me a clear way forward. The results from the test were comprehensive and easy to follow, but Maria added an extra layer of understanding.
I would certainly recommend taking the test, and I would whole-heartedly recommend a follow-up call with a nutritionist.
26 juillet 2023
Avis spontané
Réponse de Lifelab Testing
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience, and Maria was able to get more form your testing with your nutritional therapist appointment!
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
Very thorough test ,covered all…
Very thorough test ,covered all allergies and intolerance, plus you get a phone call from a consultant in my case called Maria .very knowledgeable lady helped me a lot , Michael
29 juin 2023
Avis spontané
Réponse de Lifelab Testing
Hi Michael, thank you so much for your kind review!
We are so very happy to hear that you found your nutritional therapist appointment with Maria informative and helpful, and your testing thorough.
We are very proud of our customer service and nutritional therapist team, so we will pass this on to Maria straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
If you have any questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
Great online help
Great online help. Fast and efficient, with easy access. Thanks
26 juin 2023
Avis spontané
Réponse de Lifelab Testing
Hi Miss Emmett, thank you so much for reaching out and giving us five stars! ⭐⭐⭐⭐⭐
We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
Excellent customer service
Excellent customer service. Heather was very helpful and understanding.
23 juin 2023
Avis spontané
Réponse de Lifelab Testing
Thank you so much for the five stars, Erika! ⭐⭐⭐⭐⭐
We are very proud of our customer service team, so we will pass this on to Heather straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
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