Lifelinehelpline Avis 

Unfortunately I went to leave a review but read the ones left prior. OMG. They are saying the same negative things as myself especially in regards to the suicide issue. I felt as if the conversation was scripted and after speaking with others who mentioned this to me personally and now reviews here saying the same...why are they still going? Because there is no other counselling service 24/7.
The suicide thing I believe just a funding thing as they ask at ridiculous times within 2 or 3 minutes when it's not needed and if you ask them not to ask THE question they still do. By the way the cut off point for a call is 30 minutes unless you mention suicide even if you tried 40 years ago but won't extend much beyond half hour.

Absolutely terrible. Tried to message and live chat and kept getting the same generic ai responses. Why even bother

Texted and Emailed LifeLine. Told them I was suicidal and gave context.

The person on the email told me: Thanks for your interest with our services. Unfortunately, we are not dealing with a suicide. Can you please call this number 0800 567-567. I wish you all the best.

So essentially, I was dismissed on the email and told to deal with it myself.

With the Whatsapp text it felt like I was talking to a robot. None of the responses were in context to what I was saying. It felt like this guy was reading questions from a general script and everytime I would answer a question he would just ask me the next question on the script without actually listening to what I said in my response and commenting on what I shared.

I asked about their services and he told me what they offered and what I prefer. I told him what I prefer and why. He just responds with the procedural like "You are brave and have taken a hard step contacting us." Like okay I know. And?

It felt like all the pressure was on me to uphold the conversation and that's not great when you already have the pressure of ending your life. If I didnt respond to that statement, he would've definitely left me hanging. After half hour of waiting to hear if he would actually say something I can respond to, I realised this guy was gonna leave me hanging, so I just responded "Okay." because what am I now supposed to say. The procedural, general, ticking off of a list of questions without actually listening to my answers started.

It's like:
Counselor: " How do you feel about that?"
Me: Gives a detailed desription
Counselor: "Anyway what would you say to someone if they were you?"
Me: Gives a detailed description
Counselor: "Anyway. How long have you been feeling this way?"

Some questions are also rhetorical. You tell them you're suicidal and distressed and they will still ask questions like "So it sounds like you've been feeling this for a long time and it weighs heavily on you , right?" If a persons feelings weigh so heavy they're willing to kill themselves, then is it not obvious that it weighs heavy. You will be going nowhere slowly.

It feels like its just another day for them and they only care about the procedure. I had to remind the counselor that people's lives are at stake.

I feel more listened to with ChatGPT than with the counselors from LifeLine. And it's sad because LifeLine is literally supposed to be peoples lifeline.

I thought to myself that I could actually do a better job of helping people like me than the 'trained counselors' and I'm not a professional at all. They don't get down to specifics or the root of your problem. I wasn't even asked why I want to die and I think that is the first questions, besides finding out about access you have to support systems, you should ask someone in order to know how to help them.

And it's just sad to think how many people actually died reaching out for help and realising their last resort doesn't actually care about them, isn't equipped to help them and is not even listening to them.

You will get no real help or advice. Just a bunch of rhetorical questions and procedural politeness.

Tried messaging, 40-minute wait (fair enough it was 10:30 PM). The counsellor just kept trying to diagnose the situation, which I had already stated. They told me to use the same strategies I had said didn't work, and dismissed me before providing much insightful or meaningful advice. I understand that there are limitations of messaging and that they are busy and not trained psychologists, but counsellors. However, when some people call, their lives are at stake, and the service I was providing would not help anyone struggling at their worst.

I wanted to talk about something good that happened today and was trampled all over by the call taker who also dismissed the validity of lived experience.

If you want the ultimate proof that there is no one who cares or can help you, please call Lifeline.
You will get a woman who, after half a minute's pause, answers 'mhmm', to everything you say.
This is like the final piece of bread in a suicide sandwich.
The world doesn't care, there is no help, to verify this call LIFELINE.
Mhmm.

Lets be honest, everybody says that lifeline is a great website and if you need help, that you should reach out there but seriously, when i'm thinking about suicide i go and try and talk, tell me why i had to wait an hour, i cried for that hour about this, and to think of it i would've died by now if it was really bad, i'm not mad, i'm sad.

Respectfully why are you being condescending and incredibly rude to the person ringing you wanting support and help?

Replace them with ChatGPT. If I had to rely on them, I probably would be already dead.

Lifeline/ uniting care is busy embezzling all the money they get donated while automating their lifeline call service to save even more money. They don’t benefit the community, they make and hide money. They’ve even stopped showing how much they make in the financial reports. I’m assuming it’s 30 billion, why not, with all their retail stores and millions in donations from our Australian Government. I called Fair Trading and ACNC to see what is in place to stop them embezzling and there is only external auditors which can be easily bribed and anonymous government workers which you could say the same. It’s a sick poetry that I can’t tell anyone who cares that this company is exploiting the vulnerable to make money, in the name of God. The deed of evil in the name of god.
People call in desperate to connect with humans and Lifeline don’t have the humanity… just the soul-less greed of the evil rising in this world, the ones who want to automate and control us all by their egomaniacal “programming”. I can believe all their money still doesn’t provide a real service of value, because the collective entity that is a corporate organisation is only ensouled by the people within it and greed hollows souls.
My experience with lifeline is trying to ask for a tent during a housing crisis. They wanted all of my financial details - the same kind of details as if applying for a loan, including my family financial details - it wasn’t right so I walked away from their empire of stuff (none of it for the needy). No dignity, no respect and definitely no charity exists in this organisation. They have too much and us too little.

Shit service

Pathetic service

The councillor was. Unhelpful and quick to get me off the line. She did not want to listen nor look into my situation. She made me more determined to self harm.

An absolute joke of a service. After I spoke to them yesterday I felt defeated and empty inside. These people some how make you feel even worse after you talk to them.

If I could give zero I would. I'm suicidal and I tried to talk to them. So chat, press one for this bullshit, ok did that and I get another robot , "if you. " I wanted to talk. Well that was a waste of time. So tried text,about bot. We'll that's it, the final kick in the nuts.. bots. See you all in the next life and last thing I need is lip from this website

This is a totally useless service which is meant to be a helpline that is meant to be helpful which is the complete opposite every time I call I get absolutely nowhere and end up feeling so much worse!!

Raised $10,000 but a nightmare to donate the money to them so we are donating it to Salvation Army. I’ll never understand why it was so difficult as they couldn’t tell us how they can benefit from this donation.

oh my freaking god. i chatted them in complete distress. i was shaking in my boots. and yk what they say? "smn will be with you in a sec! explore our information and site while u wait!" NO! i was wanting to explore the edge of a cliff budyy. so hwow abt next time u gimme my freaking person or ill be so sos so sad. SOS HELP ME

Not helpful at all. The person i spoke to had nothing helpful to say. I asked what i should do and she said sounds like you need a good sleep. Then i think she hung up on me as the phone cut off. I hadn't pressed anything on my phone so I'm sure it wasn't me. It just made me even more depressed. For the love of god, don't call them. Try somewhere else

A load of c r a p. They Cannot wait to get you off the line. Inadequately trained and incompetent. They have no idea. Beyond Blue is better if you can find someone Australian born.