LifeMiles Avis 

If I could give this company 0 stars I would! Their customer service is terrible. I lost over 600,000 miles over there buggy glitch website and they would not help me out one bit. That was thousands of dollars and years of loyalty wasted all because I could not access my account. Do NOT waste your money with them!!!! It is a terrible compan!

Some time ago I bought around 135,000 LifeMiles and paid around USD1,600. Now, a few days ago, LifeMiles just let them expire ***WITHOUT A WARNING***!!!Honestly, this is an outrageous, fraudulent action!!! They can't just do that, that's illegal, even if that's stated in your T&C. It is not OK to hide the expiration feature somewhere in the T&C, that info has to appear BIG every time I check my account. And you have to send at least 3 warning emails, like 6, 3 and 1 month before expiration. Everything else is unacceptable. And btw, how many times have I tried to redeem my miles, but their web interface to redeem miles is so crappy (ALL THE TIME: flight not available, flight not available, flight not available, and no way to figure out which flights ARE available). Outrageous crooks!!!

I am a travel agent with over 40 years of industry experience. My experience with LifeMiles was terrible to say the least. For starters, the reservation my daughters were ticketed on, could not be canceled via a mobile phone, only a computer. The repeated calls to the reservation center, would drop when the reservation's agents tried to transfer the calls to LifeMiles. I called about eight times. The representatives will not cancel or make any changes to a reservation unless the LifeMiles member calls in. This is ridiculous considering every question asked from the representative, including the pin, was answered correctly. I cannot believe how poorly managed this frequent flyer program is and I truly will keep this experience in mind when booking travel with miles in the future.

I received an email at the end of the year stating my Lifemiles of over 15000 miles had expired. I was surprised as I wasn't notified before that they would soon expire. And I had purchased a flight for early Jan that I thought would extend the expiration date. For unknown reasons I had stopped receiving updates about my Lifemiles after last May. It took a ridiculous amount of time to find a phone # to contact the company and then they would not address situation adequately and said I could buy back my miles for about $157. I won't fly again with them if reasonable alternatives.

Horrible experience. I transferred miles from my credit card to this program to book a flight. Everything worked smoothly until I had to pay the $30.60 fee (only advertised as $5.60 but they have a hidden $25 transaction fee per ticket). It then proceeded to reject my credit card because "I didn't have one on file" and after I tried to "use new card" it gave me the same error. Upon calling customer support they told me that there was nothing that could be done and they would open a ticket and I would hear back in 48 hours. At 48 hours I called and they would give me no update. Now 4 days later they tell me the ticket has been closed but the issue has not been resolved. I am also unable to transfer or use my points. Scam behavior.

Anti - Quality Program. If any Airline would like to create a Life Miles program worst that this one, I believe they would not succeed. They managed to get the most slow automated response system ever and under no circumstance you can expect solutions or live support.

Everything is so slow.
Their line is useless they can’t solve anything on their own, everything needs a ticket, they should just have an option on the website for you to create your own ticket and not to have a line. Is so sad to hear the people on that line trying to sound positive when they can’t solve anything, heart breaking

Me hackearon y robaron 5000 millas y cuando fui a reclamarles que me las devolvieran me dijeron que no podían hacer nada porque no veían nada de malo con la transacción

I have been trying for 10 months to book a ticket. Nothing available. Now last few months I have not been able to get into my account. After many many calls I’ve just been able to and my miles have just expired now. I’ve now called back countless times not being helped and continue to be hung up on. I’ve spent so much money on my points (177,000 to 0) and haven’t been able to use them due to system not allowing me and no assistance. I’ve never been treated so poorly prior to being hung up on from a company I put a good amount of money into. Lifemiles is the biggest trash heap scam company there is with no way of getting ahold of someone who cares.

Avianca LifeMiles – Unfair Expiration and Refusal to Reinstate Despite Extenuating Circumstances

Complaint:
My Avianca LifeMiles expired July 1, 2025, account #56133901401. I contacted Avianca two days later, explained my situation, and provided my mother’s death certificate. Despite this, Avianca denied reinstatement.

I am primary caregiver for my mother, who was terminally ill with pancreatic cancer and had suffered a stroke. The past months were exhausting as her condition affected her mental faculties and required full-time care. I have never faced anything like this. Managing her medical care and daily needs consumed all of my attention, and I simply missed the expiration date.

Avianca failed to send any warning or expiration notice, though it routinely sends marketing emails. After my miles expired, I immediately began receiving promotional emails urging me to buy back my expired miles for almost the same price as buying new miles, sometimes even advertised “on sale.” This proves Avianca deliberately avoids sending expiration reminders, then profits from members who unknowingly lose their miles. This practice is deceptive and predatory, especially since the company clearly has the ability to contact members for promotions.

I reached out immediately after expiration and provided full documentation, yet received no empathy or flexibility. The lack of transparency, honesty, and compassion is unacceptable, especially during a personal crisis. Avianca’s actions show disregard for loyalty and fairness, prioritizing revenue over basic decency. I have been a loyal customer and expected a reputable airline to demonstrate integrity and compassion, not indifference at such a painful time.

Requested Resolution:

Reinstate expired LifeMiles in full without reinstatement fee.

Review communication policy to ensure members receive expiration warnings.

Recuperar el acceso a tu cuenta es casi imposible.
Creo que no hay otra pagina en el mundo que funciona tan mal.

It has been over a month since I paid the refund fee that they charge for a FLEX ticket and Lifemiles has not redeposited the 18,690 miles back into my Lifemiles account.

Es de las peores. Te bloquean acceso a la cuenta. Envian un correo diciendo que confirmes redencion, se confirma, y aun asi te bloquean el acceso a pesar de tener multifactor activado. Se limitan a pensar que todos los clientes solo existen y viven en Colombia. Me largo de este programa de viajero por que parece que uno les estuviera pidiendo favores.

I rarely write reviews, but my experience with Lifemiles has been so frustrating that I felt compelled to warn others. The website is extremely slow and glitchy, and half the time it doesn’t load search results properly. When it does, the available award flights are often ridiculously overpriced in miles or mysteriously disappear during checkout.

Customer service is nearly impossible to reach, and when you do get someone, they’re either unhelpful or simply refer you back to the buggy website. I also had miles deducted without successfully booking a ticket and it took weeks of back and forth to get a partial resolution.

This program seems more interested in selling miles than actually letting members use them for worthwhile travel. Avoid if you value your time and sanity.

Si pudiese poner -10 es lo que se merecería. Son unos ladrones de lo peor que pueden imaginar. No se como esta compañía continua robando a los suscriptores. Antes de que lo adquiriera Avianca yo fui socia de Taca por años y era muy buena, Avianca lo destruyo. Yo compre millas en varias ofertas de millas que sacaron y el primero de Mayo de este año 2025 me robaron 117.000 millas y me dijeron que si solo hubiese gastado una milla en un comercio non me hubiese pasado, yo quite la tarjeta de crédito Lifemiles precisamente por los continuos robos y ademas nunca tienen disponibilidad para compra de tickets con millas por los que no me las habia podido gastar y salir de este horrible programa. De verdad lean todas las experiencias porque es peor de lo que se puedan imaginar.

useless. None of their phone numbers work. Couldnt' even create an account.

ES UN TIMO A LOS CLIENTES NUNCA PUEDES REDIMIR MILLAS PARA ASCENSOS EN LOS VUELOS
ES UNA ESTAFA LA TENGO 65MIL MILLAS ACUMULADAS Y NUNCA HAY DISPONIBILIDAD EN EL VUELO, ES UN TIMO COMO TODO LO DE AVIANCA
NO VULEVAN A CREER LO QUE DICEN

The worse website ever. Shows flights and when you select there nothing available. Try to scam you to buy mile, what the use when you can't find any. I tried to find business class, nothing for the year. I will be closing my account as it is a big scam. Date of experience what can I say for nearly a year.

Lifemiles took 54,000 miles that I PAID for out of my account, and which I renewed prior to their being withdrawn. And despite REPEATED promises for weeks that they were "escalating" the matter and someone would get back to me within 48 hours, no one ever did. It's always "another department" - the department of NEVER. In what other business does a company have the right to repossess the product you bought because you didn't use it quickly enough?

Me siento robada literalmente. Compré millas para hacer la compra de un tiquete que me costaba 2.700.000 luego de la compra inicie mi proceso de redención y el tiquete me salía mismo trayecto, mismos horarios y en clase económica por 3.330.000 lo cual es un atropello. Ellos dicen q las millas no tienen un valor específico pero si uno hace compra de las mismas debería tener un valor comercial de lo contrario estás comprando aire. Supuestamente compré 16000 millas y me regalaron 27000 pero la verdad no veo cuál fue el "regalo". Totalmente publicidad engañosa. Señores de la SIC este caso es muy delicado. Ahora me dicen que no hay devoluciones de dinero por mi compra y que en 48 horas me darán respuesta a la reclamación interpuesta.