Lillianroseflowers Avis 

1 319
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Living in South Wales & needing to send flowers to a very dear family member living in Loughborough, I picked a Florist out of thin air. I’m so glad I chose Annabelle’s Florist, after a slight hiccup,... Voir plus

Noté 1 sur 5 étoiles

Still awaiting a full refund. Customer service is abysmal and impossible to contact the company. Strongly advise to avoid this company

Noté 4 sur 5 étoiles

I made my order online and found the process very quick and easy. My order was for same day delivery which was also great. The only annoying thing for me was, when I filled out the message part online... Voir plus

Noté 5 sur 5 étoiles

I would have no hesitation in recommending this company. Flowers were received as requested exactly as pictured. I have used them to send arrangements locally and also nationally and have been with my... Voir plus


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

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3,3

Tous les avis

(1 319)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Made an order online

Made an order online, for delivery, so didn't actually see the flowers myself. The person who received the flowers, said they were absolutely stunning. Thankyou so much lillianroseflowers.

13 mars 2019
Avis spontané
Noté 2 sur 5 étoiles

Quality siding match price

Although customer service was good, the quality of the product was more than disappointing with very little for a lot of money. Would have done better in getting a bouquet from any supermarket.

13 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

money back claim

I ordered two bouquets for March 8th. Received only one bouquet on March 9. I am extremely not satisfied with your service. Please return all the money.

13 mars 2019
Avis spontané
Logo de Lillianroseflowers

Réponse de Lillianroseflowers

Dear Daniyar The local florist had requested a telephone number and door code to gain access, I will ascertain to when the delivery was successful Kind Regards
Further details of delivery- The florist has advised
'This was successfully delivered to the recipient on Saturday 9th March. We were unable to deliver on the 8th as we needed the number for the gate, which we let you know. The bouquet was been delivered and given to the recipient. We have also since spoken to the recipient who confirmed that she received the flowers.'
I have noted that the message was blank eg you did not put a message, maybe she has more than one 'friend' and does not realise from you Kind Regards

Noté 5 sur 5 étoiles

Wonderful flowers

Wonderful flowers, so pleased with the arrangement. They were a fitting tribute to this particular gentleman.

13 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

Awful company

Awful company! Ordered same day flowers, got a message to say they hadn’t been able to deliver that day but would deliver tomorrow. I replied the flowers must not be sent the following day as the recipient would no longer be there. I was told that I could have a delivery refund but that’s it as flowers on the van. I am still arguing for my refund but with no contact. They don’t answer the phone, reply to emails or text. Awful do not use!!!!!

13 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

Did not receive the purchase nor any…

Did not receive the purchase nor any correspondence after payment. Currently awaiting a visa claim against your company. Avoid at all costs!

13 mars 2019
Avis spontané
Logo de Lillianroseflowers

Réponse de Lillianroseflowers

Dear Ryan according to records the local florist delivered this item, I can see no emails with you claiming non delivery. I have sent a message to ascertain delivery details . Kind Regards

Noté 4 sur 5 étoiles

Gorgeous flowers

The flowers were beautiful and delivered on time . Very good experience.

The only thing I would have liked is an email or text to let me know they had been delivered.

13 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

Absolutely gutted and so upset!! Don’t bother!!

Absolutely gutted and so upset!! I was expecting as described a nice spray of flowers so I upgraded to large, today I received a bunch of flowers with half of the heads missed of them, all bunched and squeezed in together. It’s my mums birthday and my surprise flowers look like they’ve come from a petrol station!! I am so so upset!! Never ever again!!

7 mars 2019
Avis spontané
Noté 1 sur 5 étoiles

Trash company

This was an absolute rip off. My Valentines flowers were trash, plastic bow, wrapped in cheap plastic and looked NOTHING like the picture. The chocolates were Poundland Milky tray instead of the gourmet chocolates I paid for on the site. They were wrapped hideously, sticky tape everywhere. They didn’t even bother delivering the card. So embarrassing for me. I complained and guess what, 2 weeks later all I’ve heard is that they are waiting for feedback from the florist. I mean I sent PICTURES. This company is shameful.

2 mars 2019
Noté 1 sur 5 étoiles

My flowers were not delivered on the…

My flowers were not delivered on the day I chose...when I called to find out why I could not get to speak to anyone who could help me. In fact apparently thee was no order?They had been delivered to the parcel office so arrived 2 days late. I found the customer service experience very unsatisfactory.

27 février 2019
Avis spontané

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