Lincare Holdings Avis 

I went into a Lincare store today in Harrisonburg Va. The customer service could not have been any worse. The employee couldn’t have cared less about my issue with ordering supplies. It was so pathetic that I will transfer my care to another provider. I would rate as 0 if I could.

LINCARE IS THE WORST COMPANY I HAVE EVER DEALT WITH. THE SERVICE AND TECHNICIAN DEPARTMENT (STEVE) IS SUPURB.
THE BILLING DEPARTMENT IS THE WORST EVER.
THEY OWE ME A REFUND OF COPAYS I PAID AND THEY REFUSE TO GIVE ME MY REFUND.
I HAVE QMB MASSHEALTH AND THEIR REFUSAL IS A FENERAL OFFENSE.
I HAVE FILED A COMPAINT WITH THE MASSACHUSETTS ATTORNEY GENERAL.

This company is without a doubt the worst company to work with. Absolutely zero customer service, they cannot deliver on anything, and any of their commitments. I had issues where I was sent wrong supplies and in some cases too many supplies. This resulted in overbilling and when I called to get a return label (three separate times), I was told that they would email them to me...never came. Finally got frustrated and brought everything to a local office where they assured me that my account would be credited...guess what, no credit. Called to dispute the bill, we will call you within 60 days, once again, no call back and it is 4 months later and now I have a collection agency calling! Do not do business with this company, order your supplies from Amazon, less aggravation!!

Stop over billing your patients this considered fraud. Companies Committing fraud in Minnesota are under a microscope. Not recommended working for Lincare.
Next set will be to go to the legislature. Eyes are on you.

twice I have had to get this done so I was told , do not owe but a year later they send me the same dam bill . I paid it so do not send it to me again !!! Leave me alone and never bother me ever again you tight wad sorry low lifes!!

My factory closed it's doors and we we left with no insurance or a severance package. I continued to make payments, small but I was trying, and was told that I was going to be turned into a collection agency. At the same time they want me to order more supplies ( I found them cheaper on eBay ). If I am struggling paying my bills now, why would they try to sell me more supplies? This is a very money hungry, disrespectful company that does NOT answer questions and loves to put you on hold 30+ minutes at a time. They will tell you to call a number to discuss things with you but NOBODY answers. Look elsewhere for your medical needs. Read the complaints online. Don't become ANOTHER sad story.
Update!!!
After paying $160+ on my bill I received a notification of possible collection notice. I went down to my local office in person and found out the system is way behind. Still trying to bill the wrong insurance, changed 2 months back, no record of my payment ( I showed them the receipt). They could not give a updated balance. Told me to reach out to billing. I said I'm not waiting another 30+ minutes on hold. They then said they would email billing and contact me in the next day or two. I'm not holding my breath. I have a receipt so who is messing up? Not me. I just want a updated balance to get out from under this company and find one that is responsive and respectful.

So I got online and found Lincare in Winnemucca NV, which is the closes to Elko and talked to Heather who was very professional, polite, and helpful.

Heather had a lady named Kerri call me and talk to me. Kerri said they couldn't accept me as a patient unless I go do another 6 minute walk test because I've never been a LinCare patient. She asked me how long I had been on oxygen, told her 24/7 since 2021. I am an old woman, confirmed COPD/Alpha-1 antitrypsin patient. Kerri was very aggressively authoritative, pushy and a control freak. She told me if I didn't do what she ordered me to do I could find another supplier. That is really hard for people living in Elko, NV as we don't have an oxygen supplier here for regular patients or VA patients.

My medicare and insurance only covers the 6 minute walk cost once a year and I did the walk test May 6, 2026, 5 months ago. Kerri said they have to do the test within 30 days or they won't supply the life saving equipment.

LINCARE AFTER HOURS SUPPORT IS TERRIBLE, 1 hour wait on phone and then they were to busy to provide me a new concentrater, my old one was smoking in the middle of the night. LINCARE should not be authorized under MEDICARE. I will change oxygen, CPAP and portable oxygen (INOGEN 5) supplier.

Lincare is the worst company to deal with. Getting someone you can understand on the phone is difficult. Their billing is a joke. They send items you never ordered. Bill you 2 months after the fact. Then say your payment is delinquent. Do not deal with them. They are a rip off on charges and machinery.

They called me on the phone an made threats I'm not dealing with a company that does that I've already contacted my insurance company an I will tell everyone I know that goes to your company not to it's wrong how I was treated your company is the worst I've ever seen it's wrong how you treat people

Lincare is one of the worst experiences I have had with a medical supply company, first of all they are very rude, don't identify themselves and hangs up on you. I was talking to Monica and asked for a supervisor, she puts me on hold for how long and then hangs up. You tell them your name and D.O.B. and they still ask you if it's you they are talking too. If you tell them who you are they hang up and you have to call back and experience the same rude treatment all over again. Jody was really helpful and ordered the supplies that I am due at this time. Every time I order the head gear for my CPAP machine I never receive the strap to go with it and when you call to question them about it either you get the run around or plenty of excuses. So today will be the last order from Lincare, I will be changing my supply company ASAP, don't want to deal with incompetent ppl when it comes to my health. These ppl need to find some empathy and compassion for their clients and remember the reason ppl are in need of their services and not just getting paid to do a half ass job. They are always throwing up HIPPA as the reason for their terrible actions and unprofessional responses.

I can't get my supplies. Nobody ever answers the phone. I had to go online and talk to someone through messages just to place an order that I have tried placing for over year. Yes I have been without for this long

I made dozens of telephone calls and never received a call back. This company has the worst customer service I’ve ever experienced. ZERO STARS!!

I contacted Lincare prior to switching to make sure I could continue to receive the correct supplies. The rep lied because there are multiple items Lincare says medicare will not cover, but I have secondary insurance that DOES cover the items. Instead they recommended I pay over $500 per month for supplies that my insurance covers! I only lasted one month with this horrible company. I am going to pay for the return shipping on their equipment so I will have proof they received it and not bill me.

I have called billing dept (nobody is from America) & Sumter office regarding a billing issue that I am trying to find out why we are being billed. All billing dept wants to do is collect your balance due. What a joke! The Sumter office says there is nothing they can do to help that billing is the only way to get assistance. I have documented all calls, emails & even received a case # and have NEVER had a response back or anyone that is willing to look at the issue. A lawyer will be the next step. This is a horrible company to deal with.

Didn't get a bill for a year. Today received a back dated bill with multiple charges for the same month. No monthly bill ever showing insurance responsibility or payments. Total shit show.

I would put a zero if I could!
You can’t reach anybody when you have a question, but they’re really great at calling you repetitively to sell supplies.
Just feels like a money making racket.
My orientation from the respiratory therapist was terrible and I’ve relied on a friend to instruct me with my CPAP. Shame on you, Lincare.

Dealing with this company through their Health Care Solutions branch is difficult. Phone service needs a lot to be desired. Reps are friendly enough but like robots reading from a script. They often do not listen carefully to what the issues are. I had problems with two orders this past month and I had a hard time getting the rep to understand. I spent one hour on the phone with them these past two weeks, much of it on hold. I had to tell them to stop the automated calls they did every day for a week telling me it was time to order new supplies. They try to push everyone to an automated portal. When you do talk to a rep they seem like they read from a screen and just want to move you off the phone as soon as possible. When you do leave a message, it is a 50-50 chance of getting a call back. I had questions about my new machine and left a message and when someone did call back they left a message that in no way answered the question I left for them. Lincare is a very big operation with many companies under their umbrella. I don't think they would care if one customer left.

I am currently on hold and have been with the Central Billing Office now for 35 minutes. All I want is to cancel my account. I have been hung up on 4 times and now they are playing games by leaving my on hold to try and make me go away.

Terrible company. Do your research about the $29Million the DOJ had them Pay out for over charging customers. ¯\_(ツ)_/¯ Maybe find someone else.

I would like to not leave any stars completely! I've lost more time on hold with this company than any other to date, and I'm not young. The fact that you even have to go to another website to look up bills from ordering supplies. The statements do not have enough details, and no explanation for a surprise very large billing. Not to mention phone calls which only want to deal with ordering more supplies, but I get less political calls than the reorder supply calls. Currently been on hold for 55 minutes this time, and not a single person.