Lincare Holdings Avis 

Complaint #1 - billing decided to switch everyone to online billing without any notification including in the final invoice of 2025, nor do they email an invoice each month. I didn't find out any of this until they turned two bills over for collections. Then they advise that hard copies will be 3 weeks. And a call back to make sure they wouldn't turn more invoices over for collection yielded 34 minutes of hold time and no human intervention.
Praise - they are capable at proviiding the INR meter and reporting the results.
Complaint #2 - supplies for the INR meter are hit-and-miss. One item they ship on a regular schedule which is too frequent, the other takes work on my part to get the minimum quantity. (Work I shouldn't have to do.)
I'm "no longer young" but feel very sorry for really old folks who must struggle with this company. Maybe they have more patience than I do and 34 minutes on hold, listening to the same 75 second recording loop isn't annoying to them.

Website: shows zero balance. Got a letter saying $8.01 was sent to collections. Go to payment history; it’s empty. Go to stmts & it shows 4 bills that were never sent to us that we owe $32.04. No where can I pay due to it showing a zero balance! Call center is in India. Nice people, but 1 hung up on me cuz I asked her to slow down & struggled hard with the other 3! Rep said we owed $33.55 & processed the payment & agreed the portal doesn’t match what they see on their end. No where on portal can we change auto-pay ourselves & rep was afraid it would mess up the payment in process!! Adding me as a representative for the account holder is a lie because LinCare has to send a hippa form for it to be permanent! Just the absolute worst website I’ve seen!

Billing was the big issue. Requested refund and they kept taking out billing from last month for next month. I clearly told them I wanted a ‘full refund’ no charges taken out of the overpayment. They continued to take money off it. I even went to corporate who was gonna send full refund and I got $75 of the 182 back. I returned my machine and cut ties with them. There is no getting though this company. Avoid at all costs! Can’t get new machine til it’s paid off. I’m doing no business with them again. Don’t go here.

I ask for service on my CPAP and seem to get a run around there people needs these machines to survive a life is worth more than anything the world has to offer

Over 2 months ago I requested contact with a customer rep to find out why I received no answer to my inquiry. It seems this company was supposed to notify me by phone they converted to paperless billing. I contacted Lincare by Patient Portal and received no reply. The customer service stinks. I would say that this company has gotten to big to fast and there is no coming back to customer service

Faulty product, rude sales representative, no follow up. Just started using their product, already disgusted.

Lincare consistently has long hold times, billing department cannot handle disputes, and when they take 5 months to the to send a bill they overcharge and tell you there is nothing they can do and no one you can talk to.

This is the most poorly managed company in the history of capitalism. The employees are rude and unresponsive. Unfortunately, for home INR testing, Lincare is virtually a monopoly operator. This is a company that should be targeted for dissolution.

zero customer service. predatory in sales practices to hook you in, then parasitic after contract. expect no response to any inquiries about....anything. impossible to contact with outrageous hold times. don't waste your precious time trying to navigate their merry-go-round of in name only customer service.

I used Lincare for over a year, but ended up with more supplies than I needed. I asked them to stop sending me any more equipment until I contacted them. Three months later they billed me for products that I never received. I called and complained and got the runaround to 4 different phone numbers. I finally got all 4 to say that my account was cancelled but they could not return the money they stole. Just this morning they charged me again. When I called they said that my account was closed. I asked why they charged me again. I've now been on hold for 45 minutes waiting for the latest person they transferred me to. Do NOT do business with this company! They will steal your money like they did mine and keep charging hundreds of dollars a month even after you cancel.

Is zero stars an option? They purposely withhold information from the consumer and aggressively market their supplies. Will not tell you the cost until weeks after you order. Repeatedly bill for things not sent. Do not send itemized bills unless you aggressively ask for them, and only after the fact. I am convinced they are committing major insurance and billing fraud disguised as billing and shipping “policies” and “mistakes.”

I had a very disappointing experience at Lincare in Porterville. I was trying to get an update on my father's medical supplies and had his doctor's office on the phone to help resolve the issue. When I asked the receptionist, to speak with the doctor's office, she refused and became extremely rude and unprofessional.

What was most concerning was that she physically pushed my hand away while I was attempting to assist in the conversation. No patient family member should be treated this way, especially when trying to advocate for a loved one's medical needs. Compassion, professionalism, and respect should be standard in healthcare, and unfortunately, that was not my experience.

I hope management addresses these concerns and provides additional customer service training so that other families do not have a similar experience.

Lincare is managed by a bunch of money hungry maniacs, who only push their employees to call, call, call and call again to sell supplies with no concern for the customer at all. They need to taken off the MEDICARE system, as they are just high pressure sales company.

This company shows a complete lack of care and basic customer service. After leaving a review, I received a generic canned response that included a phone number. Minutes later, calling it went straight to a voicemail saying the office was closed.
They’re experts at finger-pointing and dodging any responsibility. It got so bad that they handed us a card with the District Manager’s phone number handwritten on it — which, unsurprisingly, was disconnected.
Zero accountability, zero follow-through, and zero respect for customers. I strongly recommend avoiding this company entirely. Save yourself the frustration and stress of dealing with their horrible service.
This experience was bad enough that they deserve to be reported to the Better Business Bureau and any regulatory agencies that oversee them

I was on hold for 2 1/2 hours when I gave up. Tried the portal but could update my insurance information that I called in 2 1/2 weeks before and it still wasn’t updated. Chatted with 2 people and still got no where. In the end, would take 30-60 days to update my insurance information when I was told about 2 weeks and that’s why I contacted 2 1/2 weeks later. Then she said I pretty much have to guess when it will be updated and then try again to order supplies which will take 7-10 days for me to get them. So, if you need supplies and have to update insurance, you need to call 70 days in advance of the time you think you may need them. Then wait on the phone for hours, use the portal that doesn’t work, or chat with someone who ask for all of your information, transfers you to another chat, and then they still don’t help you. Lol Doesn’t anyone actually do any work at this place? It was so bad my family and I had to laugh. Why can’t you just go in a store and buy the cpap supplies you need do you can actually get them when you want? It really shouldn’t be this difficult. It should be like filling your prescription!

They completely SUCK. They are over billing constantly, and the Government knows, and does nothing. They have many unsettled lawsuits going back years. They bought every company they could across the Country, and can't handle the flow. If I could give them minus 100 I would.

Where is the zero star option? Portal is garbage. I've tried updating my insurance 3 times over the course of several weeks and it never takes. The chat was useless and they were not able to help. Told me to call the support number. I waited on hold for 2 hours and then got disconnected. Because I must be insane, I tried again with the same result. How is this company still in business? The leadership team should be dismissed immediately!!!

This is the worst company I have ever worked with. Do NOT use them! My credit card was charged in December, without my permission for an amount I do NOT owe. I have been calling them since then to try to get this situation rectified with ZERO success. One time in March they finally answered the phone, I was told a "Regional Review" would be completed in 7-10 business days and I would receive a call back. NOTHING. I have called and called and called, (several different telephone numbers) been on hold for hours with no one ever even picking up the telephone. I just want my money refunded. This is RIDICULOUS!

Lend care is one of the worst companies I have ever done business. With they were laid on their deliveries with my equipment, you could never get ahold of anybody when you did get ahold of somebody, they always messed app your orders, never in my life have, I ever seen a company so bad I don't know how they stay in business sincerely. I would stay away from this company big time.

I've had a very frustrating experience with Lincare. From the beginning, communication has been poor and unhelpful. I received the wrong equipment, and when I tried to get it corrected, it was extremely difficult to get clear answers. Staff often do not respond to specific questions, or they provide vague information that doesn't resolve the issue. Billing has also been a major concern. I've repeatedly requested an itemized statement due to believing they are over billing my insurance, but have mot been provided one. This lack of transparency makes it difficult to understand what I'm being charged for and raised concerns about accuracy. Customer service over the phone is terrible. Representative's often sound rushed, are difficult to understand and do not take the time to address concerns thoroughly. I've felt pressured especially when it comes to ordering CPAP equipment. Overall, the experience has been stressful and unprofessional. I would not recommend Lincare base on the lack of communication, billing transparency and customer service. My insurance has designated them has our provider so I have to go there. As soon as my insurance changes I will no longer go to Lincare ever again.