Lister Horsfall Avis 

Everyone was polite and very helpful, making you feel important not just a customer.

Pleasant and efficient.

This is the second time we have had the absolute pleasure of dealing with Nadine at Lister Horsfall, Ilkley. She is attentive, welcoming and knowledgeable.
Nothing is too much trouble for her. I never thought spending could be so relaxing!
All the staff at Ilkley are so lovely, everyone says hello when you come in and they make you feel as if your custom is valuable no matter what you buy from them.
Thank you to Nadine for another wonderful purchasing experience.

Excellent customer service, very welcoming and make you (and your family) feel part of the Lister Horsfall family..

Friendly helpful staff. Always provide great service.

I emailed the store to enquire about designs for a wedding ring.
Nadine replied very promptly and we had several emails with me passing over photos of what I liked. She immediately started a search but was unable to find anything similar. We arranged for me to go in and see what others were available. So friendly and knowledgeable from the start. I actually chose one that Nadine had popped into the selection that she thought would suit my engagement ring… it was perfect, we ordered in my size and I have just picked it up, it looks amazing. Thank you so much Nadine for a lovely experience x

From the moment I walked in to the moment I left, I felt extremely welcome and comfortable. Silas was excellent and within a matter of weeks received my new Rolex!!!
Great experience and service.
Thank you.
Steve.

I recently visited the store to get a probate valuation. The staff were really welcoming, friendly and informative. What a lovely experience and I was made to feel like a valued customer. The valuation process was efficient and trouble free. Thanks especially to Jonathan for his great service..

Everything is always perfect and the team is always welcoming and happy to help.

The company was fair, prompt and transparent. The sales assistants are friendly and knowledgeable, especially Rosie. Jewellers can be snobby and intimidating with a superior attitude. However, Lister Horsfall is welcoming and relaxed.

Excellent team of staff at ilkley, very knowledgeable and friendly. Les & Rosie have looked after me for a while now and always professional and very helpful..

Just great people from walking through the door! and a stunning building.

Professional, excellent showroom, great customer care..

Great service and experience and Karl managed to source the watch I wanted for my 50th birthday which was amazing. I have already recommended him to a family member who is looking at purchasing a couple of watches already..

I had a great experience with Karl and the team at Lister Horsfall, Halifax. From the very first interaction, their communication was clear, professional, and reassuring, setting the tone for the entire process. Every step was handled to a high standard, with attention to detail and a genuine commitment to delivering excellent service. The premises themselves are absolutely unbelievable—impressive, well-maintained, and a real reflection of the quality they stand for. I wouldn’t hesitate to recommend Lister Horsfall.

Very professional, courteous, friendly and knowledgeable staff.
When visiting the store you are made very welcome and the customer experience is excellent..

Second purchase from this company, great staff and very easy to deal with

After being humiliated lied to &gaslit by a selection of Manchester new luxury shops [watches of switzerland group in particularI] &deciding I wasn't stupid enough to spend money with these people, I ended up in a rather unsavoury back street drinking hole Here I met one eyed Sal the black pudding makers daughter. For a prce she offered to drop her barbed wire combinations or sell me a treasure map.
A few days later recovering from a serious sasparella hangover I looked at the map & thought what the hell. When all necessary preparations had been made I embarked on my great adventure.First challenge was the precarious mountain pass {M62] then I had to navigate the hostile & barbaric wilderness of west Yorkshire loctating my goal a gate on cheapside halifax. I punched in a code on my communication device & the gatekeeper magically opened the gate. As i parked my trusty steed I was greeted by Silas well mannered without being cloying who invited me in. Sat me down with a brew unfortunately yorkshire [his only failing grace] I said that I wasn't quite ready to buy but would be in couple of months He knowledgably went through the options without a hint of condescension & a genuine interest in me making the best choice for me.
Was so impressed the next time I was passing with my wife we called in to show her my choice.When I considered she was losing interest I gave Silas a pre arranged nod & he pulled a tag heur out of his pocket. he took it away to size it my wife said it was fine he took it two more times until he was satisfied Where else can you get this level of attention to detail &care. The journey home was carefree & nowhere near as arduous as the previous one.I will make the epic safari again in a few weeks time to buy my new rolex but although Ifound everyone there pleasant I will not risk the pleasure of a high value purchase with anyone else but Silas.
Silas like it or not you are my go to man

We are existing customers and really enjoy the full experience when purchasing from Lister Horsfall. From the onset of walking into the store, the staff treat you with smiles and a sense of happiness which unfortunately is lacking somewhat in other establishments.
The member of staff that took care of us was Junaed and he was very knowledgeable and professional throughout and we are very happy with the purchase.

Excellent and helpful