Little Spoon Avis 

165
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Little Spoons is an amazing choice for kids! Their food is packed with real ingredients that parents can feel good about, and the best part is, kids absolutely love it! From picky eaters to adventurou... Voir plus

Noté 2 sur 5 étoiles

I was very excited about these but my 13 m old son didnt like one single biteable meal. The meat was always dry and i tried mixing it with a condiment but it was a no go. It was a good ordering experi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I reached out via the chat line when I received notice our order was delivered but it was not at our address. Not only did John M follow up via email when the chat timed out, but he worked with me acr... Voir plus

Noté 5 sur 5 étoiles

My 10-month-old son loves his meals! We are so happy to see him safely and eagerly devouring the healthy and baby-friendly meals this company offers. He is able to eat them entirely on his own. My hus... Voir plus

À propos de l'entreprise

  1. Magasin d'alimentation bio

Écrit par l'entreprise

Looking for honest Little Spoon reviews? Discover why parents love Little Spoon for fresh, nutritious baby food delivered straight to their door. With a variety of organic, pediatrician-approved blends tailored to your baby's age and dietary needs, Little Spoon makes feeding your little one a breeze. Read real customer testimonials and learn why Little Spoon is a top choice for busy parents seeking convenient, high-quality food.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

165 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,0

Tous les avis

(165)

53 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

BAIT and SWITCH : 1 order required!

I had an unfortunate experience with Little Spoon. I accessed the website through my phone and had to sign up to view the menu. I made a profile and perused their meal options. After viewing, I wasn't interested in putting in an order - however, when you make a profile you are signed up for a recurring delivery...I called the following morning and shared this information with them requesting to cancel everything.

The customer service rep said that I needed to complete 1 delivery order before they could cancel. This felt completely BAIT AND SWITCH - and unethical. I called within 15 hours of making a profile...and they REQUIRED a purchase from me before they could cancel. Part of building your profile is providing card information...also, BAIT N SWITCH - red flag.

I kindly shared that when using a phone to navigate their website, you have to make a profile to view their full menu. I sent screenshots, as well. There was a clear lack of willingness to address any of my concerns or provide any assistance. I was met with attitude and indifference.

It would have made all the sense in the world to simply close my account (again less than 24 hours after making the account), however, they refused to do this and instead pushed the delivery through...which will be disputed through my bank.

I received the food delivery - and sadly, the quality of their food items was akin to the attitude of their customer service teams - bland, uninspired, and lacking in any sense of care.

Their toddler plates are extremely dry - making it hard for kids who are still getting their teeth in to really enjoy much. I found myself having to make side dishes to add to their plates (so we don't waste food) so my twins could eat it. I had rosemary chicken and turkey kale dishes delivered.

This is such a meaningful industry to contribute to - so many parents out there need healthy food options for their little ones...and Little Spoon really has missed the mark...

31 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Bad packaging and delivery experience

My first time with Little Spoon was awful. The package was supposed to arrive on a Wednesday but arrived 2 days later, which is concerning since is a delicate package that needs to be cold. You also only have 2 weeks since day of delivery to use the products, which becomes 12 days if the delivery is late.
The worst thing was that the package arrived leaking and multiple baby blends were faulty and leaking. One had a cut at the bottom, another one had a hole inside. When I opened the package every box of babyblend had food on them so it was hard to know which ones were the leaking products that had to be discarded. I ended up getting rid of half of the baby blends. Too dangerous to feed my baby something that may have gone wrong and could hurt him. You are better off buying Cerebelly or Serenity kids
Also dont try to contact their customer service. Their mailbox is full and they don’t receive emails.

5 avril 2024
Avis spontané
Logo de Little Spoon

Réponse de Little Spoon

Hey Maria! We really appreciate you taking the time to share this with us. This definitely doesn't meet the high bar we set for ourselves, and we want to make it right. Rest assured, your feedback is on its way to being addressed. If there's anything more you need, our Care Team is here for you. Just drop us an email at care@littlespoon.com. Thanks for helping us get better!

Noté 4 sur 5 étoiles

My 8 month old really likes the baby…

My 8 month old really likes the baby blends. I like that they are easily able to be defrosted if you can’t eat them within the 2 week time frame and have to freeze. My only complaint is that I wish there was more variety in the different stages.

11 avril 2024
Avis spontané
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Réponse de Little Spoon

Thank you so much for your kind words and the wonderful review! We're thrilled to hear you had a great experience. Keep an eye out for new flavors dropping soon. We're adding some fun menu items in the coming weeks!

Noté 1 sur 5 étoiles

My sons’s package was left at the wrong…

My sons’s package was left at the wrong house. The delivery company said they won’t do anything to help and to contact little spoon. Little spoon took time to respond and said they will give me a a resend next week….that doesn’t cover him now!

The person that the delivery guy said had it, showed the video that no one came. Dishonest company. Waste of money. I needed the food and they are unreliable

27 mars 2024
Avis spontané
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Réponse de Little Spoon

We're so sorry that our delivery partner delivered to the wrong location! Because we make our food fresh, we're shipping it to you as early as we can. We'll make sure to share your feedback with our shipping partners.

Noté 5 sur 5 étoiles

Amazong option

Little Spoons is an amazing choice for kids! Their food is packed with real ingredients that parents can feel good about, and the best part is, kids absolutely love it! From picky eaters to adventurous little taste buds, Little Spoons offers a great variety of foods that cater to all preferences. Whether it’s breakfast, lunch, or dinner, Little Spoons has something delicious and nutritious for every mealtime. Highly recommend!

11 février 2024
Avis spontané
Noté 1 sur 5 étoiles

1 OUT Of 5

1 OUT Of 5. Baby purees are convenient post partum. Solid Meals are sub par and not worth the cost. I could easily make them myself so given the incredibly high cost I don't find much value. 1 Star way to expensive. My last order cost over 200$ and they didn't even notify me ahead of time to change my menu or that it was shipping. I was out of town and the food went to waste. Customer service is 0/10 star.

25 janvier 2024
Avis spontané
Logo de Little Spoon

Réponse de Little Spoon

Thank you for reaching out with your feedback. We're truly sorry your experience didn't align with the high standards we set for our meals and customer service. We always send a notification email before orders are processed and shipped, but we understand these can sometimes be missed. It’s crucial for us to get this right, especially to prevent any inconvenience like you faced. We’d love the opportunity to address your concerns and ensure a better experience moving forward. Please get in touch with our Care Team at care@littlespoon.com. Your input is invaluable for our improvement and we're here to help.

Noté 4 sur 5 étoiles

Received excellent customer service when I finally reached a representative.

I had multiple food containers arrive damaged and opened and had to throw them away - inedible.
First I reached out to care at littlespoon.com only to have an auto-reply email that they “cannot cancel a first order and to to modify my order in my account.” Then I reached out to care at hi.littlespoon.com and received an error “message not delivered” response. Then I tried to reply to another email I had received operator at little-spoon… and finally I received an email back from a person.
Danae - was so accommodating, understanding, knowledgeable and really carded about what had happened.
I provided pictures and the total amount of products damaged, and she not only gave me a credit towards our next order, but she was kind enough to include a small gift for our baby. :)
While our baby loves this food, the reason I gave 4 stars instead of 5 was it was EXTREMELY hard and time consuming to get in contact with a customer care team member. There should be an easier way and a phone number provided that we can call to receive quicker/easier service.
If it was not for Danae’s care and attention to this issue, I would have canceled my subscription and never ordered again. Danae’s excellent and timely resolve and customer service proved that they do stand by their product and care enough to make things right. - Danae deserves 5 Stars and more because she is solely responsible for keeping this mama as a customer this week.
I am happy to remain a loyal customer to LittleSpoon, so long as they re-evaluate their customer support process and make the experience easier/more user friendly for their customers.

18 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Fabulous Food!

My son has had a difficult time transitioning from pureed food to solid food. Little Spoon has helped with this transition! Their small bites have been perfect for him. He has been doing so well eating their solid food. He actually loves the food and so do I! I have been trying all of the food just to see if it tastes good and it does!! The quality of the food is fabulous!

21 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Little Spoon was the perfect option…

Little Spoon was the perfect option for our son to have a variety of healthy meals at daycare. With two working parents, we don't always have the time to make food from scratch like we would want, but having the amount of options of flavors and meals makes us feel confident he is getting what he needs. And he loves the taste! He has eaten 100% of every meal!

16 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

We love our LittleSpoons meals

We love our LittleSpoons meals! They are great when I am short on time to make something myself, and it’s peace of mind knowing they are healthy and organic, good variety and balanced meals.

13 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Makes life easier!

LittleSpoon has been amazing to alleviate the pressure to have quality food for our child constantly! The biteable plates were great for early food introduction because I knew the food was the right size for our daughter. I love that they prioritize vegetables and quality food for kids! It's a win for everyone!

11 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

No brainer! Highly recommend

Amazing customer service. Has been seamless to be a customer for the last 6 mo. The food has a great variety, good pricing, and I feel great knowing how many veges are getting into my kiddo. It’s wonderful to have food at the ready for snacks, packing school lunch and dinner time.

4 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

We Finally Have an Eater!!

We started solids with our little girl when she was 6 months old. It was hit or miss, mostly miss! She didn’t enjoy eating and we were starting to get concerned. She also didn’t really love sweet (which I know is rare) and a lot of the purées sold in the grocery store tend to be too sweet. About a month ago we ordered our first Little Spoon Baby Blend order. Every single blend we ordered our little girl LOVED. She now fights us to feed herself and has fun scooping the blend right into her mouth or even using the spoon on her own. The baby blends flavors that we have ordered are so savory which our girl loves. I was brought to tears watching her eat! Her favorites so far have been the vegetable millet and savory squash and ancient grains.

2 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Struggling mama

As a working mom with a 1 year old who is food driven, I’m so thankful to come across Little Spoon! We started off with the baby blends & now on the biteables! It’s so easy to come home after a long day of work to pop the meal in the microwave & give to my little for dinner. She DEVOURS every meal! Also great to have some in the freezer & unthaw quick when we need!

The customer service team is also very great! I’ve had a great interaction with both Jessica & Susy! So thankful for them as they help me navigate food during the time of sickness. Susy has been amazing & very understanding. We LOVE little spoon & can’t wait to try the other meals they have to offer when my child grows up a little more.

2 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Smoothies!!!!

Little spoon smoothies have been such a blessing in my home. We have a daughter with special dietary needs so it can be difficult to find nutritious options that are still tasty. She loves the smoothies and I love that there are so many dairy free options. I would suggest the smoothies to anyone as I have tried them with 4 different kiddos and all of them loved the taste!

1 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Our son LOVES these smoothies!!

Our son LOVES these smoothies! We trust the ingredients, and the fact that they're cold pressed! There's a great variety, they're Organic - and they don't slip in Sunflower, like I've seen other brands do!

We have been purchasing Little Spoons for about 3 years now, our first son ate them as well :)

18 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Danae at Little Spoon customer service…

Danae at Little Spoon customer service was fantastic! Excellent attentive help and care on a Sunday and enabled me to fix my order and next upcoming order in a pinch after an emergency and i was unable to. Danae was so kind, helpful, and responded right away too. I really appreciate the help and wonderful service!

17 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

My lifeline

My now 2.5-year-old child started eating Little Spoon baby blends when he was only 4 months old. He used to eat anything and everything until he turned 1.5 years old. However, for the past year, he has stopped eating everything except bread, milk, and baby blends. I was quite worried about his iron levels, so I took him to his pediatrician to get them checked. The pediatrician informed me that my child was above average in height and weight, and most importantly, his iron levels were amazing.
I have been working with my son to introduce him to new foods every day, but I can still have peace of mind knowing that I have my Little Spoon blends around! I have been ordering from them for two years now, and I have never had any problems with shipping, damaged blends, or low quality. They have been amazing since day one. Cannot recommend enough!

15 décembre 2023
Avis spontané

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