1ere fois que je commande…
L expédition est un peu longue mais le site est très réactif et serieux.

Réponse de Lollys Laundry
Dear Cathy,
Thank you for providing me with the correct order number.
Your DHL tracking number for order #EU20218113 is JJD149990200052254379.
According to the latest tracking information, your parcel arrived in France on July 11. Unfortunately, it appears that DHL was unable to deliver it to the selected access point because it was closed.
I have now asked our logistics department to investigate the shipment. They will determine whether the parcel is being returned to our warehouse in Denmark or if DHL will make another delivery attempt, which I believe is the most likely outcome.
For future reference, please don't hesitate to contact our customer service team directly if you experience any issues with your order. We're here to help, especially when things don't go as planned, and we'll always do our best to find a solution as quickly as possible.
I will get back to you by email as soon as I have an update on the location and status of your shipment.
Kind regards,
Team Lollys Laundry







