London Graphic Centre Avis 

On 28/11, I ordered a Midori Hibino diary (£49.50) and paid £6.95 for next working day delivery. It is now the 7th of December, and DX Delivery failed to deliver my order despite my numerous attempts to contact them and multiple re-delivery bookings.

I have already sent 3 e-mails to the customer service (London Graphic Centre) and still no reply.

Nice selection of products, but useless at actually delivering orders. £4 delivery for an A6 sized book? Really?. 3 - 5 days quoted which is now looking like it will by 7 days based on the untracked nature of the postage. I reached out to support but no response yet.

Won't use again, useless.

London Graphic , seem to a good site with good prices.

But I hadn't realised they use DX for (non)delivery. Hence the missing star!

1 box out of 2 turned up..
---
Edited after all boxes now delivered and excellent customer services. 5 stars now.

Spoke to Zoe in LGC customer service. Who was really helpful, who contacted DX to allow redelivery with a signature.

Excellent products and product range. Excellent staff.

Bad point: They use dx delivery (dx express) to deliver products, the cheap option. Dont order online. If you do order online, make sure they use UPS or DHL. Saving a few quid on delivery is a bad bad choice for a company.

As of today no response from their customer services. Consider their site says 24hours for a response.
The order was made over a week ago now.

Obvious and navigable website, prompt customer service, delivery on time.

Fast delivery, Well packaged products and good prices

Great products for a good price and arrived swiftly

Paid extra for next day delivery but order didn’t arrive. Received a “tried to deliver” message but no effort made to deliver when I was definitely at home waiting for the delivery. Order eventually arrived 24 hours late.

It was easy to order and the items arrived when stated in good condition

Had what I wanted in stock and delivered quickly

It was easy to order, website is clear. The contact I had previously was easily and efficiently dealt with.

Excellent customer service, and this is such a rare feature of retailers these days! A faulty product was sent once and the company refunded me straightaway having shon them a photograph. I also had to cancel an order the next day and they arranged for this without any quibbles. Their response by email was quick, professional and friendly, and very personal. And their actions always prompt.
The products are varied, competitively priced and of good quality. It is always my first port of call when I need art supplies and would not hesitate to recommend them!

My first order disappeared but thanks to Zoe a new item was sent and now it has been received. Great service after it was found that the item had been misled and for getting a second item dispatched. Great service and thanks to Zoe for sorting it out.

Order easy to place.
Delivery very quick indeed
Item exactly as requested

I didn’t have a great experience in store but gave the benefit of the doubt and ordered online. I ordered on a Sunday and everything went ok. On Tuesday I got an email saying all my items were out of stock. I was told that this is because their system doesn’t update in real time so items might run out of stock as customers buy them in store. Regardless, it seems like an ineffective system and a waste of time. Customer service was polite about it but I did find the whole thing annoying and it put me off from ordering in the future.

In response to your reply to my feedback: I am fully aware that you are a shop in central London with heavy flow of customers. Hence me saying that this system isn’t effective for customers buying online in that they unlikely to get their items due to other customers purchasing their items in store. It’s not a live stock tracker which is inefficient and wastes people’s time.

Easy to order from, items arrived quickly and well packaged, really pleased x

I am still reeling from a terrible experience I had at the LGC. I ordered a print job - sent in by email - and when I came to collect was told to return the following day. I went back the next day. When I did the person behind the counter gave me short shrift and told me to return in a half hour. When I did return I was told to stand aside while he attended to other print jobs. At one point he went on his break whileI was standing there waiting. I stood aside for 21/2 hours. I am a woman in my 70s and was getting work done for an art exhibition. Finally the job was completed (not great) and I was charged £40 service on top of the paper and printing. The rudeness and lack of professionalism means that I will never ever use the LCG again.

you get one star for using Dx as your courier...i will never use this shop again. Dreadful service.