London Graphic Centre Avis 

813
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

First time I've bought from LGC, online, and won't be the last. Competitive prices, good website, easy ordering, kept informed throughout and fast delivery.

Noté 1 sur 5 étoiles

This company will use your data without your permission to send spam marketing emails. I have written to them about this, but with no reply, and my address has not been removed. This is against GPDR l... Voir plus

Noté 5 sur 5 étoiles

An amazing selection of products at reasonable prices. My order arrived very quickly and so well packaged even though it had to travel to the other end of the country! Will definitely be shopping here... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My friend bought a diary on the store, she got it embossed, she was so very happy, she lives in Kuwait, she asked me to leave a review for the store and their excellent customer service, specially... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel artistique
  2. Artisanat d'art
  3. Boutique de loisirs créatifs
  4. Magasin de matériel de bureau
  5. Magasin de stylos
  6. Imprimeur

Écrit par l'entreprise

Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

813 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(813)

84 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Items frequently out of stock, very untrustworthy service

I ordered a few items from LGC and was informed days after I placed the order that the items were in fact out of stock because the website doesn't get updated often. I requested replacements for two items, which was accepted. Then, again, on the day of the delivery, I received another email to say that one of the items was out of stock. I received no warning, and the lateness of the notifications both times made me think that the order was being processed with no issue. This is sneaky and unprofessional. I want to avoid buying from large coorporations and have the desire to support smaller local business but LGC are making this very hard. I simply cannot trust them and can see that the same thing has happened to others also, so this isn't a fluke.

29 septembre 2025
Avis spontané
Logo de London Graphic Centre

Réponse de London Graphic Centre

Hi Jio,

I'm so sorry that you've experienced multiple instances of unfulfilled orders, due to us not having the stock available.

We really don't mean to be sneaky!

We do our best to notify customers as quickly as we can when we discover that we are unable to fulfil an order and offer replacements when possible.

We don't like letting customers down and will continue to look for ways to reduce unfulfilled orders.

Best Wishes,
Customer Care

Noté 5 sur 5 étoiles

Good range and delighted to find LGC…

Good range and delighted to find LGC selling the individual pens I wanted. Delivered quickly, would recommend LGC.

10 septembre 2025
Avis spontané
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Réponse de London Graphic Centre

Hi There,

Thank you so much for your great review!

Best Wishes,
Customer Care

Noté 4 sur 5 étoiles

Mostly Good, One Item Unavailable

Most of what I ordered arrived well packed and in good time, however, one item was withdrawn from the order; yellow ochre watercolour paint, which is to my mind a basic artists colour and should have been in stock.

17 septembre 2025
Avis spontané
Logo de London Graphic Centre

Réponse de London Graphic Centre

Hi Colin,

Thank you for your review!

I'm so sorry that we were unable to send all of your order.

We try to anticipate sales and maintain surplus stock of popular products, however sometimes an unexpected influx of sales, or delays with supplier deliveries can leave us short!

I apologise for any inconvenience caused, we will continue to look for ways to improve our systems and procedures to reduce unfulfilled orders.

Best Wishes,
Customer Care

Noté 5 sur 5 étoiles

I bought an electronic eraser and some…

I bought an electronic eraser and some A5 paper.
They are both very good quality and the eraser was about £10 cheaper than where I was first looking.
Everything arrived on time which was 4 days on a 3 to 5 day,I could have had faster delivery if I paid . Very pleased and I would recommend.

4 septembre 2025
Avis spontané
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Réponse de London Graphic Centre

Hey Michael,

Thank you so much for such a great review!

This is exactly the experience we want all of our customers to have with us.

Best Wishes,
Customer Care

Noté 2 sur 5 étoiles

Ridiculous time to get the item to me…

Ridiculous time to get the item to me You should consider a better carrier

16 septembre 2025
Avis spontané
Logo de London Graphic Centre

Réponse de London Graphic Centre

Hi Simon,

Thank you for your review.

I'm so sorry for the delay in receiving you delivery from Royal Mail.

According to the parcel tracking, your order was held at the local delivery office for collection, until the retention time was exceeded and the parcel returned to us on 4/09!

There must have bee a problem, as no delivery attempt was recorded prior to this.

If you're ever waiting too long your for your order again, please get in touch via email (info@londongrpohics.co.uk) or phone (02077594500) so that we can help!

I've refunded the shipping fee from your order to apologise for the delay - do let us know if your order was not received as the tracking states!

Best Wishes,
Customer Care

Noté 3 sur 5 étoiles

First time I’ve ordered from the…

First time I’ve ordered from the Graphics centre. It said despatched and then got another email saying some of the items were out of stock which was disappointing. They did the refund without any problems. Apparently they don’t have a live system so when ordering you don’t know if you’ll get everything.

3 septembre 2025
Avis spontané
Logo de London Graphic Centre

Réponse de London Graphic Centre

Hi Sarah,

Thank you for your review.

I'm so sorry that we were unable to fulfil all of your order.

We hate when this happens, due to our stock being available to purchase in our Central London store, but we can't deny that it sometimes does!

We will always do our best to keep you notified about any updates with your order, refunding items we cannot replace or restock quickly enough.

Best Wishes,
Customer Care

Noté 5 sur 5 étoiles

A bit of a delay with part of my order…

A bit of a delay with part of my order but Zoe from LGC was amazing and kept me informed throughout. Everything else went smoothly. Will definitely buy again!

12 septembre 2025
Avis spontané
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Réponse de London Graphic Centre

Hi There,

Thank you so much for a positive review despite delays with your order!

Your understanding is really appreciated and we are so glad that our service made up for the delay.

Best Wishes,
Customer Care

Noté 5 sur 5 étoiles

Yes,a first class experience from…

Yes,a first class experience from London Graphic Centre. The friendliest, helpful company I’ve ever used. They remind me how customer service used to be 30yrs ago. Not only was the customer service great but the delivery was also very speedy.

2 septembre 2025
Avis spontané
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Réponse de London Graphic Centre

Hi There,

Thank you so much for your 5* review!

We are thrilled that you received great service from our team, just as we expect!

Best Wishes,
Customer Care

Noté 5 sur 5 étoiles

Iris Circle drawing device

I bought the Iris Circle drawing device. It's a brilliant product, easy to use and very well made. Although expensive I think it is worth the money. Delivery was speedy and efficient. My product was safely packaged to prevent damage and arrived promptly.

29 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Fab service

Fab service - on time and fast delivery. Really really pleased with the items I ordered and will order again. Much grateful thanks.

20 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Brilliant

Brilliant. The London graphic centre had exactly what I was looking for.

1 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Customer Service

I recently bought some pencils and other stationery items from the London Graphic Centre. I am extremely impressed with their customer service. Such a kind and helpful lady, when I called, followed up with a supportive, prompt email.
Highly recommend this company, refreshing to find such outstanding customer service still exists out there.

22 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service! I had a problem with my delivery, entirely of my own making but the issue was resolved graciously and successfully. The online store has a good range of products and the prices are very competitive, much cheaper than Amazon in my case (Daz modelling clay). I will be ordering from here again.

6 août 2025
Avis spontané
Logo de London Graphic Centre

Réponse de London Graphic Centre

Hi here,

Thank you for such a great review!

We are proud to offer great prices as well as accessible customer support - it's what sets us apart from our bigger competitors.

I hope we can continue to be the best choice for your creative splurges!

Best Wishes,
Customer Care

Noté 5 sur 5 étoiles

Brilliant service from Zoe in Customer…

Brilliant service from Zoe in Customer Care, highly recommend on that basis alone. Thank you again Zoe :-)

Paid for next working day delivery and was initially let down by the courier. Zoe was patient, understanding and helpful while I had a meltdown at her over something that was outside of our control. Certainly whatever she said to them worked as the driver was made to come back with my delivery.

19 août 2025
Avis spontané
Logo de London Graphic Centre

Réponse de London Graphic Centre

Hi Ellen,

Thank you so much for your review!

We are thrilled that you received service we can be proud of. I hope future deliveries are received on time!

Best Wishes,
Customer Care

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