LoveShackFancy Avis 

Cancelled my order a month after I bought it, after numerous emails telling me it would be processed within a few days. They said the item sold out. I bought it within three minutes of launch. They did not refund my shipping, so essentially stole $10 from me. Do NOT trust this company.

Worst experience I've ever had. Bad customer service and the products are way below average.

Whoever runs their social media accounts needs some customer service training. Made a comment on their Instagram account about how disappointed I and others were that we weren't able to get something from their recent collaboration with Stanley and how frustrating it was to go through the entire process only for the website to stop working and for them to sell out. Instead of responding at all to anyone who expressed such concerns or asked about a restock they just kept making posts about the beach party they had to celebrate said launch which I found to be extremely tone deaf and not showing any concern or sensitivity to the people who were disappointed. Went back this morning to see if they responded to me or anyone else and it looks like they blocked me instead of addressing my concerns or responding in any way. Extremely unprofessional. I'm disgusted by their response and the lack of care they show their customers and I will not be buying from them again.

I Ordered 4 items from lover shack fancy, first time I had ordered! All 4 items were to large, returned all 4 items but they only credit me back for 3 items
Customer service said can't find the 4 item!

Customer Service is terrible. My bestie recently passed away and in cleaning out her closet I found a LoveShackFancy dress she had order and received only a few days before her passing. It was still in the box with the tags on it. I reached out asking if there was anyway they could make an exception to the return policy and exchange the dress for a gift card that could be used by her daughter. The response I got was baffling. Their response. "Hello X (protecting her name), Thank-you for your message - I hope you are having a great day! (UMMM, she is dead but hopefully she is having a great day in heaven). I looked up your order, and unfortunately this order is not eligible for a return or exchange due to it being past our 14 day return policy -- unfortunately no exceptions can be made." Like I understand why companies have return policies and I understand sticking to them, but you have got to be kidding me with that tasteless response. And seriously you don't have some exceptions - give me a break. Given the amount of money my bestie spent on clothes for herself and her daughter there - it is just extremely disappointing that they would act in that way. So PSA - if you know someone shopping at LSF and dropping $500 on a dress. If they pass away shortly after the purchase and YOU cannot return it for them until after 14 days - you are SOL. Happy Shopping!

Make sure to read their return policy .
They know that people don't read everything and just the first paragraph so they high light that and you think you read everything and order online . Now the size comes and it doesn't fit . Now you can't even exchange it get you money back because the item is on sale . So what is the sales price ? The pants is $500 and you can buy on sale for $400 which many of us may not even care the 100 doesn't make a difference than you lose $400 cause their fit is no match with your size . Now here is the device . I also read review that many people found themselves in this situation and just like me surprised by the way they do customer service .
Please don't order anything from them cause they have a loophole for everything

I bought a skirt and jacket for my 12 year old daughter in a size 14. My daughter is an average build for her age. The skirt was so small, it looked like it was made for a 7 year old. When I called the store to inquire whether this was some sort of sizing mistake (I provided the measurements), the sales associate told me this is the size for a girls size 14 garment. I was shocked. This is where body consciousness comes in and starts young girls questioning their bodies and whether they are the 'right' size. I strongly advise LSF to take a look at their sizing and determine if it is, in fact, made for your average young girl. Or if they're making their clothing for an unrealistic expectation of what a young girl's body should be.

Love shack fancy forgot to indicate on the shipping that duties were prepaid, so FedEx demanded additional duties. Company says they will refund in 3-5 business days. Had to waste almost an hour going to a FedEx shipping centre. Floral leggings I purchased have a run in the fabric near the knee and I’ve had them less than 24 hours. More crap manufactured you know where. Designs are cute, but no quality for the price. Never again.

I used to really like this brand. But in the past couple of years the quality of their clothing has gone down as exponentially as their prices have gone up. Having worked in luxury retail for years it looks like they’re spending their money on expanding and opening stores while sacrificing the quality of their products. History shows that’s the beginning of the end. E.G. Calypso St. Barth.
When I do buy now. I only buy from a trusted retailer. Usually Saks or Nordstrom. And on sale. The clothing is cute but not even worth half of what they’re charging now.
And I started this review to say never buy from the website. Not good customer service. And they will send things in terrible condition.

Ordered a set of the small perfumes as a gift. One of the vials came broken my friend threw the broken vial without telling me and taking a picture. I reached out to love shack fancy and they want a picture of the broken vial that was thrown away when the gift was opened and it was broken. I told them she has the two that are fine but the third one was broken so it was thrown out. They never respond other than telling me to send them a picture of the broken vial. After I respond, I receive another response a day later with the same information. I reach out to them again all I get is crickets. No one responds. I reach out again asking for a supervisor and nothing. I will never never buy from them again everything at that store is super expensive with the crappiest customer service in have ever dealt with!!!!!!!!

I never received my order worth $250. The delivery was made to an incorrect location, which was evident in the photo. I tried calling the shop numerous times, but there was no response. I also emailed them multiple times, but they only responded by saying that I didn't take extra protection and they cannot help me. I am shocked that my $250 has been stolen. I am reporting this incident to the Federal Trade Commission, and I will also be tagging every social media outlet that I use to let shoppers know about my experience and to be wary of this dishonest company.

I have placed about a dozen orders over the past 9 months. Shipping is slow, and packaging is cheaply done. My last order was placed on 12-14-2024. I ordered a pair of pants, a child skirt, and preordered a pink satin skirt. Immediately my money was refunded for a pants. Item was available then canceled. The childs skirt arrived. I awaited my pre-order of the satin skirt and completely forgot about it. I went online 3 days ago and looked at the skirt again which was available but not in my size and realized I had placed the pre-order and never received it. I had to contact them email. They said my size was no longer available despite begin pre-ordered and never sent me a email. They never sent me a refund until I CONTACTED them. I am so done with Loveshack and their overpriced junk. They take orders, do not fill them, and never contact you.

I've been to Love Shack multiple times and purchased so many items both in store and online. In person, I've only ever shopped at the Nashville location. Every time I went there, there was one main associate that helped me, Kara. She was so friendly and always made sure she had stock for me that's she knew I would love. She would even email me with ne arrivals to order before they hit the floor. Since she's left, I've received texts from what seem to be am associate at Love Shack and they say of I need anything that they're happy to help, however anytime I text back about an item, they never respond.
The biggest reason I stopped shopping at LSF was because of the quality. I bought a beautiful sweater with the cutest bow on it and sequins. I believe the sweater was in the $200 range. However, the first time I ever wore it, I noticed so many of the sequins were loose, dangly, and on the verge of falling off. This isn't the only item I've had quality issues with, and when I'm spending an average of $2,000 per visit, I would expect consistent quality.

I visited the store in Westbourne grove, Notting Hill Gate. Had the worst experience of my life. The look I got from the shop assistants was just get out, what are you doing here.
(Remembered Julia Roberts movie “pretty woman”)
Shame on the two shop assistants. If you have any shopping criteria/ preferences for customers, you should stick a note on your entrance door.
Very very disappointed customer. Will never visit again!!!

My items came stained and misprinted. I went back and forth with customer service and they offered me a 15% off coupon for my next purchase and didn’t actually assist. I ordered 3 items, and 2 of them were damaged. Paid $800 and they won’t even email me back, after I asked for assistance and all they could do was 15% off my next purchase. Don’t buy from here you’re going to be disappointed from the items.

So disappointed. Ordered Christmas gifts on Nov. 15. Have received no communication- just emails to get me to buy more. After reaching out numerous times, I was given a later ship date. When that passed, I reached out again only to be told “maybe” Jan. 7. Very poor customer service. This should have been communicated up front. For example, Ugg gave me an option to request a backorder that would ship on Dec. 1. I agreed and had items Dec. 6. I was never told my item was out of stock and then was told Dec. 11. Now after asking again.. Jan. 5 and I have no gift for a young girl. Disgusting service.

Probably the worse customer service I have received in a very long time. Their clothing does not meet standard measurements and when I called to try to get a refund for a dress that was 2 sizes smaller than what I purchased, they refused to assist. Never again will I purchase here and would definitely not recommend.

I visited LSF in Sag Harbor
Erica gave me the very best of welcomes. She explained the company ethos, she told me about the new London store and encouraged me to visit there. She also ran through items in the sale, told me about everything in the store and offered us a seat at a beautiful french style sofa. Erica looked beautiful, she had styled a LSF black dress in such a cool way, wearing it with a sheer black top and cowboy boots. She looked stunning.
I would definitely recommend anyone in Sag Harbor visit this pretty stunning place. It made me feel happy and as for the clothes, little girls big girls and everything in between… please can I have everything in there!!!!

Hideously ugly, tacky and poor quality clothing, horrendous customer service, and only invites people who purchase followers to their fashion week events :)

Placed an order on April 19th, 2023 & paid $45 for next day shipping. If orders are still going to take 1-2 days to ship, why offer NEXT DAY shipping. Online customer service is less than subpar for the prices we’re paying. Only received 2 of the 3 items on April 24th with no follow up about the third. I guess I was suppose to ASSUME it’ll eventually arrive.
Finally spoke to someone on the customer service line who said they would get back to me about the missing 3rd item. NOTHING! The fact that my daughter loves this place, is sad. I would much rather spend the money elsewhere & receive some kind of care. Order #329522