LoveShackFancy Avis 

I visited the Nashville store opening weekend and had the best experience, Beck was super kind along with the entire staff! I have been a love shack customer for a few years now and have never had issues with the website. However, the clothes are super pricey and often run 1-2 sizes smaller hence why I give 4 stars.

On March 7th, I purchased a dress from "Love Shack Fancy" website, and of course, the money was IMMEDIATELY deducted from my debit card account. The website stated that orders are "shipped out between 1 to 3 business days." I received an email with an order number and a delivery date of March 21st. I was ok with that date, being that I don’t need the dress until March 24th. Fast forward to a week and a half later, my order status remained "ordered" on their website...meaning my order still haven't shipped. I contacted their customer service via email, and a reply was sent back to me the following day... stating that the warehouse will be contacted and that my order will ship immediately. I waited for two more days and then checked my order status again. My dress did NOT ship as stated in the email I was sent. I sent another email to them stating that I would file a fraud complaint with my bank, but I never received a reply to that email.
Two days later, SURPRISINGLY I was sent a refund from Love Shack Fancy via my bank account without any explanation or apology. Needless to say, I will NEVER EVER shop on the Love Shack Fancy website again due to poor unacceptable customer service. Word of advice, please do not waste your time shopping their website.

I would give them negative stars if I could. Waiting for a gown I need for a wedding. Order 296233. No one answers the customer service line. Finally got a response in email saying they would look into it shortly. Yeah right. I bet they sold my gown to a high end customer and then will leave me out in the cold. Horrible

I bought a couple of dresses during Black Friday sales on Nov 24th and got the order confirmation. They didn’t ship the order for almost a month and after numerous emails and calls (they bothered to answer only once telling me that they are delayed in shipping). I finally just now got an email confirming that my order is cancelled and I will get a full refund. This is a joke. Never shopping here again. They were selling items they don’t have in stock. Worst customer service.

Terrible customer service, no one answers calls on the customer service line, saw my DM and didn't answer, dress not shipped for over 15 days, and takes them one day to respond to one email without fully answering your questions about the where about of your dress. Probably not going to shop here again. Horrible customer service for the price of clothing.

Terrible service--and the clothes they sent were missing buttons. The return process is in need of serious help. Don't hold your breath waiting for the credit to appear on your card--took me three more angry emails to them.

I bought a dress & a T-shirt from them, the dress looked nothing liked the photo & the T-shirt was very short. So I returned both. The tracking info shows they received these both back 3 1/2 weeks ago. I contacted them a week ago asking where my refund was. They responded saying they would look into it. Since then nothing. I’ve sent 4 emails since & all have been ignored. Very disappointed in them! Poor customer service. I’m having to go through my bank now to obtain my refund, which is terrible!

They need staff that are good there. They are shopping for themselves and do not do right by the customer.

I've bought a lot of pieces from loveshakfancy.com, but went to visit loveshackfancy in austin and was uncomfortable in the atmosphere. The women working there were all on their phones and the place felt super unwelcoming where I really wanted to just leave to be honest. If they were going for a not friendly vibe, they achieved it.

Never ever again, worse company ever!!! Customers are ignored, they never respond any emails,not even on Instagram comments, nothing! And they just don’t send my order, don’t buy from that store!!!!

They cancelled my order for inventory shortage. I specifically told them I would wait for my item and they still cancelled my order after saying everything was fine.

This has never happened to me before with any other company. I payed $300 usd for SHIPPING ALONE, and still over a month after making the order have not received my order. I’ve tried emailing and contacting through Instagram on multiple occasions and have been ignored consistently. I do not recommend ever buying from this company, most disgraceful customer service I’ve ever experienced before.

I have yet to buy anything from this website but their clothes are very expensive and I have personally found things from other websites that are very legit at a much cheaper price. I guess the quality could be better than others but I would still need to buy and see though I do not have that money! I guess love shack fancy is really fancy. Thanks and goodbye your favorite reviewer Molly Lelon.