Lucky Eleven Avis 

Amazing customer service! You can really tell the owner cares about customer experience and when I had an issue with my order she sorted it right away ( no quibbles or asking for proof). Also the products are amazing which obviously helps the experience. I’ve placed two orders here and will definitely order again.

I found this store accidentally and I'm so glad I did! So many amazing pieces, I could have easily bought it all and they're amazing quality! The packaging was also so cute and came with a little silk pouch. Can't wait to buy more!

Great experience! Really quick delivery, items were beautifully packaged and the products them selves are lovely and good quality for money! Would definitely recommend 😁

Fab selection of earrings, Speedy delivery and very cute gift wrapping

The Jewellery is absolutely gorgeous! I currently have 3 pairs of their hoops in all of my lobe piercings and I adore them! I also love that most things come in gold and silver!

Very quick delivery! Happy with products received! Will definitely order again! Xx

I do not recommend this company. I placed an order on 20th Dec 2025. When I later checked the order status, I noticed the item was updated as a preorder, with orders being sent out on 5th Jan 2026. I emailed when they were not sent out after 5th Jan, no reply. After chasing on social media, i got a reply. I was offered a 10% partial refund and apologies for the delay. On 18th Jan when i still hadn’t received the earrings or the partial refund, I was told the order had been sent, but no tracking details were provided.
By 22nd Jan, nothing had arrived, so I chased once more. I was assured it had been dispatched. When I finally received tracking information, it showed the item had not even been sent yet. I was told the partial refund was still on the way. I monitored the tracking myself and eventually saw it had been dispatched, but days after what I had been told. There was a clear lack of honesty and transparency throughout. I eventually received the earrings and was offered a full refund if I returned the items due to the epic delay, but by that point I had completely lost trust and decided to keep them as i figured the refund would either take a long time to be processed or not received at all. I was told again the partial refund had been processed. To this day, the promised partial refund has not materialised. I can only assume i have been lied to, repeatedly.
I understand and appreciate this is a small business, but that does not excuse misleading communication, delays without explanation, and taking payment for orders that cannot be fulfilled on time, especially while heavily promoting themselves through targeted ads.
Based on my experience, I would not recommend purchasing from this company unless you are prepared for long delays, poor communication, being lied to and potentially being left out of pocket. Looking at other reviews, it seems I am not alone.

Beautiful earring but I didn’t realise it was just one for cartilidge, I thought it would be a pair for lobes, it does say to buy two if you want a pair but only if you go in the extra information about the product.

I bought lots of earrings for all my piercings before I went travelling to Australia that I could wear without needing to take them out, as I knew during my travels I would be busy and in and out of water so didn’t want to deal with rusty earrings or green ears 😣 I just returned home after 3 months away and my earrings are still perfect after months of wearing in water, pools, on the beach in the sun etc. I wanted to wait until I came back and properly wore them for a while before leaving a review but I am so happy with them. I am just about to place a new order ☺️

Absolutely love this jewellery! Lovely peices - my first time purchase but I will certainly be back for me!

Amazing quality jewellery, Huggies are excellent for sensitive ears too, would deffo buy more xx

Really quick delivery with tracking, lovely packaging and earrings just as described.

Fast delivery and earrings just as pictured. Great quality jewellery and it looks fab - really sparkly. Will definitely order again, perfect for gifting, cute silk pouch included 💞

I have just received my 10TH!!! order from lucky eleven. Such amazing jewelery for a great price. Service is fantastic any time I have reached out by email I have gotten helpful responses by the team.

Really pleased with my purchase! 💖 website was easy to navigate, got a great offer on something I’ve had my eye on for ages - and the service has been fab. Thanks so much! :)

I placed my order on the 5th of January and still haven’t received the jewellery. I was promised a refund nearly 4 days ago and that hasn’t been processed either. I’ve been given assurances that simply haven’t been followed through. At this point it feels like empty promises and poor customer service. I understand delays can happen, but failing to deliver the product and the refund is unacceptable.

Judging by the other reviews, slow delivery and lost packages seems to be the trend. What I will say though is that Bethan’s communication via email has been really good! Could possibly be lip service, but I’m guessing they are used to placating frustrated customers over missing orders and shipping delays. I would strongly advise others to think twice before making an order.

EDIT— I originally gave this business a one star to reflect my personal experience that I have had with them. I’ve since then changed my review to 4 stars to reflect the customer service I have since experienced upon rectifying my missing order. The jewellery is actually beautiful and I am so so pleased with it. Thank you, Bethan!

Super quick shipping!!
The items arrived perfect and exactly like the pictures on the website 10/10
Definitely going to get some charms for my hoops sooo cute!!!

Absolutely gorgeous pieces. Easy to wear and curate a stack.

Good quality earrings, colourful opals and the huggies are all round good value for money. Also fast delivery.