Lucky Eleven Avis 

527
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Really pretty jewellery! I love the earrings I received. Will definitely be shopping here again whether for myself or gifts. It’s also clear they make an effort to provide sustainable/environmentally... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely love my earrings! The quality is lovely, and they add the perfect touch to any outfit. So happy with my purchase and would definitely recommend!

Noté 1 sur 5 étoiles

Still waiting after 2 weeks no update on tracking, Royal Mail still waiting to receive! No answer to emails. Said 2-5 day delivery latest. Very disappointed was a present! Told me they’d send... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Such a pretty selection of earrings. Following my order, received within a couple of days. Lovely quality. I purchased the mini huggies and the click securely together once in the ear. Would buy again... Voir plus

L'entreprise a répondu


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4,5

Excellent

TrustScore 4.5 sur 5

527 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,5

Tous les avis

(527)

238 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Such an amazing brand!!

I was so excited when I came across this brand on my feed. The jewelry speaks for itself it is truly unique and stunning.

28 mai 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you for your review 😊

Noté 4 sur 5 étoiles

I had so many compliments

I had so many compliments on my earrings since changing my full stack to Lucky Eleven. I cannot recommend enough. I have already influenced all my co-workers and friends. ❤️

5 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you, Sarah! I really appreciate your review ❤️

Noté 1 sur 5 étoiles

Would not recommend to my worst enemy

Would not recommend to my worst enemy. Took 11 days to dispatch even though states 1-3 days to dispatch on their FAQs.
I am still awaiting my items, which were a present for a friend who was over from America and is now on her way back so items no longer wanted. I emailed to ask where my items where and subsequently two of my emails have been ignored which lead me to raise a dispute via PayPal and miraculously my order is now on its way, even though I emailed to cancel on my initial email as it had been 7 days from purchase. You can’t return earrings so now I’ll be left with two pairs that are of no use (£55 lost to a brand who don’t care about their customers) I had to purchase a gift from another small jewellery business who managed to get it out to me within 24 hours (gorgeous product from them too, wish I had just gone with them). No customer service skills, this is coming from someone who works in retail and has done for 23 years. Do better.

5 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Hi Jodie,

This has now been resolved with you directly, however we would like to provide a public response and update.

All orders are made, packed and shipped within 3 business days. One pair of hoops in your order, the Pink Opal Hoops, were on pre-order, so your order was shipped within 4 business days, on Friday 12th July at 12:27pm.

At 3:15pm that same day, we received an email from you requesting to cancel the order. Unfortunately, no name or order number was included in the initial email. We responded within 15 minutes, at 3:30pm, to ask for the order details so we could help.

Your response to our follow-up email was then not seen until after the weekend, as our business hours are Monday to Friday. However, as the order had already been dispatched on Friday morning, it had already been sent before the cancellation request was received.

We completely understand this may have felt frustrating, however we do feel we provided the best service possible in the circumstances. We reached out to offer assistance, followed up by email several times, arranged a free return for your earrings, and confirmed that a full refund would be issued once the return was received. Thank you.
--
Hi Jodie, Can I just confirm you have received your full refund for your return? I sent an email but haven't heard back yet, thank you.

Noté 5 sur 5 étoiles

Gorgeous jewellery

There is so many options to choose from and I love that you can mix and match the earring charms, the earrings come in a wide variety of colours, the perfect pop of colour I wanted! Will definitely be buying more

11 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you so much Tasha, I really appreciate you taking the time to leave a review ☺️

Noté 5 sur 5 étoiles

Lovely earrings

Lovely earrings - will definitely re purchase! Fun designs and reasonable prices.

11 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you so much for your review!☺️

Noté 5 sur 5 étoiles

I have seen this company popping up on…

I have seen this company popping up on Facebook over a number of weeks. The bright colour and little charms on the photos made me keep going back and then finally a made an order.

The earrings arriving within 4 days of placing an order. They looked exactly the same as the photo and the colours were bright and vibrant. They are small and petite and look fabulous on, and I’ve had some many people commenting on them and asking where I have bought them. I will definitely order more from the website.

11 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you so much Deb! So pleased to hear you are happy with your earrings ☺️

Noté 5 sur 5 étoiles

Very Happy

Arrived 2 days after ordering and my hoops are lush. Couldn't be happier 😊.

6 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you so much, Niara☺️ So happy to hear this!

Noté 5 sur 5 étoiles

Cute and hypoallergenic

Delivery was great! Items arrived in great condition and packaging (would be very cute for gifts). I was concerned about the hypoallergenicity of the hoops since my skin is very sensitive to metal allergies. Happy to report after 2 whole days of constant wearing I’ve had no issues and the earrings are super comfortable. I hope we get to see even more cool and quirky designs and earrings for a variety of piercings. Would definitely order more after my first trial purchase.

4 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you so much, Hira ☺️ I really appreciate you taking the time to leave a review.

Noté 5 sur 5 étoiles

Delivery was super speedy and items…

Delivery was super speedy and items were packaged beautifully. The earring look even better than the photos I’ll definitely be ordering again!

5 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you, Phoebe!🥰

Noté 5 sur 5 étoiles

Such gorgeous jewellery

Such gorgeous jewellery. Earrings that don’t irritate me which is not usually the case. I wear them 24 / 7 and they are really comfortable. Amazing customer service too!

5 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you, Kerry! We really appreciate your review ☺️

Noté 1 sur 5 étoiles

Very poor

Very poor, awful experience and service

1 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you for your feedback Caren, we’re really sorry to hear this has been your experience. We’d genuinely like to look into this and help resolve things for you. If you could please email us at hello@lucky-eleven.co.uk with your order details, we’ll be more than happy to investigate this further and assist.

Noté 5 sur 5 étoiles

I’ve always had a great experience…

I’ve always had a great experience ordering through Lucky Eleven. I’ve ordered a few times from them now, and I cannot fault their jewellery and the durability of it. I have purchased from other companies previously (and paid more) and the jewellery has tarnished quickly. My earrings even though now 2 years old are still looking just like new. I now repurchase not because I need to, but because they have sooo many designs that look amazing I just have to keep switching my earrings ups! Thanks again for always a top service when I order.

1 juin 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you for your lovely review, we appreciate your continued support of our small brand over the years 🥰

Noté 5 sur 5 étoiles

100% Recommend

So happy with my first order from Lucky Eleven. Delivery was super fast and packaging was lovely. I have just placed my second order, excited to receive as this is a larger order with more earrings and charms!!

7 mai 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you for taking the time to leave your review 😊

Noté 5 sur 5 étoiles

Gorgeous earrings, ordered again!

Ordered two pairs of Huggies and some charms for them. They were just as pictured when they arrived! I’ve had quite a few compliments on them and I have placed a second order.
I did ask customer service a question before ordering and they came back quickly.
Fast postage and well packaged.
I have sensitive ears and these have been great for me no issues at all.

26 mai 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you so much Lucy, so happy to hear this 🥰

Noté 5 sur 5 étoiles

Super cute earrings

Super cute earrings, arrived very quickly and packaged beautifully. Will be ordering again from this business in the future

29 mai 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you for your review, Keely 🥰

Noté 5 sur 5 étoiles

Beautiful earrings

Beautiful earrings, exactly as shown in picture. Delivered quickly in a gift bag. Great choice of earrings and some beautiful stacks. This is my 3rd purchase, doubt it will be my last!

28 mai 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you for taking the time to leave a review, Lucy 🥰

Noté 5 sur 5 étoiles

I kept seeing the advert for lucky…

I kept seeing the advert for lucky eleven on insta and decided to have a look, so many gorgeous earrings to choose from. Really quick delivery and the earrings are beautiful. I will definitely be buying more jewellery! Thanks!

22 mai 2026
Avis spontané
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Réponse de Lucky Eleven

Thank you so much Sasha, so pleased to hear this!

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