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Lunar Shoes Avis 

104
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I am so thrilled to have found this company in a shop in Watchet and can't believe I've never come across them before. Sandals I ordered are fabulous, arrived in a few days. They are comfortable, we... Voir plus

Noté 3 sur 5 étoiles

The shoes arrived promptly and in excellent condition and are of very good quality leather. However, the soles are thinner than I wanted as I have very sensitive feet. I have previously bought white... Voir plus

Noté 4 sur 5 étoiles

Reasonable price, fast delivery. Only issue is that one sandal feels a little loose compared to the other (elastic slip on toe post style) I have these in a different colour and they don't have the s... Voir plus

Noté 5 sur 5 étoiles

I have bought 2 pairs (different colours) previously from a local retailer. However, currently I am unable to drive so ordered direct from you. Same great quality and such soft leather.

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

Love Shoes, Love Lunar – at Lunar Shoes, we believe great footwear should look amazing, feel comfortable, and fit effortlessly into everyday life. We’ve been creating stylish, wearable shoes for decades, designing collections that combine fashion and comfort for every season and every occasion. Our range includes everything from everyday sandals and casual trainers to occasion heels, winter boots, cosy slippers and the finishing touches like clutch bags and accessories. Whether you’re looking for something practical for daytime wear, a standout style for evenings, or a comfortable option for travelling, Lunar has something to suit your wardrobe. We’re proud to offer a wide variety of fits, colours and designs, with many of our styles featuring comfort-led details such as soft linings, cushioned footbeds and wearable heel heights, helping you stay on your feet confidently all day. Our customers love Lunar for its balance of trend-led looks and reliable comfort – perfect for work, weekends, events, and everything in between. This Trustpilot page relates to the official UK Lunar Shoes consumer website, where customers can shop the full Lunar collection online. We offer free delivery on orders over £35, alongside a helpful customer service team ready to assist with queries before or after purchase. We genuinely value every review and use customer feedback to help us improve our products and shopping experience. Thank you for choosing Lunar – we hope you love your shoes as much as we love making them.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

104 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 28 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,5

Tous les avis

(104)

83 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Rubbish

I bought 2 pairs of Lunar Rondo slide on sandals. Within 8 weeks the soles had cracked and the upper was splitting and separating. I emailed the company and all they suggested was to take them back to where I bought them from. Took no responsibility for the poor quality. Would not recommend and will never buy them again.

27 juin 2026
Avis spontané
Logo de Lunar Shoes

Réponse de Lunar Shoes

We’re very sorry to hear about the problems you experienced with both pairs of Rondo sandals after such a short period.

As the sandals were purchased from an independent retailer rather than directly from the Lunar Shoes website, we are unable to issue a refund or replacement ourselves because we did not take the payment or fulfil the original transaction. Under UK consumer law, any claim must initially be made to the retailer from whom the goods were purchased, as your purchase contract is with them.

Our advice to return the sandals to the retailer was therefore the correct process, rather than an attempt to avoid responsibility for your concerns. The retailer can assess the items and provide the appropriate remedy where applicable.

We understand why the experience was disappointing, particularly as you encountered an issue with two pairs, and we’re sorry if our original response did not explain the reason for directing you back to the retailer clearly enough.

Noté 5 sur 5 étoiles

Blaise II Pewter Sandal

I recently purchased the Blaise II Pewter Sandal. I've bought similar sandals in the past and was never disappointed. The sandals have a padded insole which is very comfortable particularly in the hot weather and an elasticated ankle strap. The glittery finish looks very stylist. I would certainly buy them again.

4 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

PURCHASE OF LUNA EVIE…

Easy to set up an account and ordering process very quick. Very quick delivery. Ordered Luna EVIE, they are perfect, comfortable. Will definitely purchase from Luna again

15 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Don't waste your money

Don't buy lunar boots, I brought some a few months ago and they are already falling apart. Within the first couple of weeks the terrible quality becomes obvious, what looks like decent materials and workmanship is all smoke and mirrors. The soles have now come away from the uppers and material peeling away in places. The company is impossible to deal with and refuse to fix or replace falling apart boots. Please just don't waste your money.

9 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Fabulous Slippers

I don't know about the general footwear side of Lunar, there seem to be some pretty bad reviews, but their slippers are a different matter.
I have tried many brands of slippers and I have to say that Lunar are the best by a long, long way. They have many fun, stylish slippers to choose from, they wash well, tend to keep their shape.
I often send friends and family these slippers as gifts and everyone loves them.

24 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

I ordered 4 x pairs of sandals that…

I ordered 4 x pairs of sandals that were the wrong size. The quality was utter rubbish. Nothing like the photos. They refused my request to send back for a refund.
Buyer beware

11 septembre 2025
Avis spontané
Logo de Lunar Shoes

Réponse de Lunar Shoes

Thank you for leaving your review.

We are very sorry to hear about your experience, but we must make it clear that this order was not placed with Lunar Shoes UK and has no connection with our company.

The website you have referred to appears to be an unauthorised overseas website using Lunar imagery/name references without any association with Lunar Shoes UK. We do not operate this website, we did not supply the sandals, and we have no involvement in the order, payment, quality of goods, returns process, or refusal of refund.

Lunar Shoes UK is a long-established UK footwear brand, and we are very concerned when customers are misled by websites that appear to be passing themselves off as connected to us. We would strongly advise reporting the matter to your payment provider and requesting a chargeback, as well as reporting the website to the relevant consumer protection or fraud reporting authority.

We are sorry you have been affected by this, but this review does not relate to a purchase from Lunar Shoes UK or from one of our authorised retailers.

Kind regards,
Lunar Shoes UK

Noté 1 sur 5 étoiles

Scammers

Hi guys don’t buy from them there scammers and the shoes boots not orthopaedic false advertising they don’t communicate with you but I got my money back thank god I payed through PayPal and they sell the same shoes boots on SHEIN and Temu much cheaper so guys don’t get fooled I payed for two pairs of boots only received one pair and they did not say nothing to me no email until the one pair boots come then I emailed them they said sorry we are out of stock but still got charged for two pairs so they can offer me to buy different boots to try to make more money scammers

10 juillet 2025
Avis spontané
Logo de Lunar Shoes

Réponse de Lunar Shoes

Thank you for your review.

We are very sorry to hear about your experience, but we must make clear that this order was not placed with Lunar Shoes UK and has no connection with our company.

The website referred to appears to be an unauthorised overseas website using Lunar-related branding, images, or product references without any association with Lunar Shoes UK. We do not operate this website, we did not supply the footwear, and we have no involvement in the order, payment, delivery, product descriptions, stock availability, or customer service.

Lunar Shoes UK does not sell through scam websites of this nature, and we are extremely concerned when customers are misled into believing they are purchasing from us or from an authorised stockist.

We are pleased to hear that you were able to recover your money through PayPal. We would also recommend reporting the website to PayPal, your payment provider, and the relevant consumer protection or fraud reporting authority to help prevent other customers being affected.

This review does not relate to a purchase from Lunar Shoes UK or from one of our authorised retailers, but we are sorry that you have been caught up in this situation.

Kind regards,
Lunar Shoes UK

Noté 5 sur 5 étoiles

My Lunar shoes are sooo comfy

My Lunar shoes are sooo comfy - I am converted.
All the bad reviews here are about companies selling them, not the shoes themselves, or even a different company with similar name.
(I have Bianca model)
Would absolutely buy Lunar again.

28 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Correction on Luna Shoes review!!

I just wrote a review on Luna Shoes.
I need to rectify some of the information in that review.
I now have realised there are 2 companies with Luna in their name.
The company I was writing about was 'By Luna Shoes'. It seems they are playing on the name of an Australian Company; Luna Shoes.

1 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

wrong size on shoe

Sent me the wrong size, they were too small and then charged me for the postage back. I did write a note with the return parcel but it was ignored. Won't use again. Should have been a size 7/41 but they were size 40. All my other European sizes and my friends are 41.

26 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Trendy and smart slippers

These slippers are perfect for me, I've bought several pairs and find them a good fit, comfortable and stylish. It's great that they wash so well.

24 mars 2025
Avis spontané
Noté 2 sur 5 étoiles

At first you think you are buying good…

At first you think you are buying good quality boots , but all that glitters isn’t gold , and that’s what I have found out about these boots at first sight
you look at the stitching and you think they are good quality because they look like they have been stitched around the bottom but actually it’s all show they have been glued so you don’t actually get what you have paid for and at the end of the day it’s glue not the real McCoy photos are available to show you want I mean .

13 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Peyton boots great buy

Recently purchased the Peyton boots in tan. The quality of the boot is excellent. The zips are substantial and the sole has a decent grip to it. Overall a great product at such a reasonable price.

15 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Love my new boots

Love my new boots! I got the Calise tan boot for the winter and I am so happy with the quality and how comfortable they are.

20 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

This is the second year of buying Lunar…

This is the second year of buying Lunar sandals online after my local stockist closed. The sandals are supremely comfortable and last forever! I get loads of comments from friends about how great they look. Great colour palette and really competitive prices. Love them.

19 juillet 2024
Avis spontané
Noté 4 sur 5 étoiles

I absolutely love Lunar plimsolls!

I absolutely love Lunar leather plimsolls because they're a) very comfy summer shoes and b) they come in an array of wonderful colours (sadly not emerald green though) and some with interesting patterns. I've quite a collection now, and heartily recommend them. Be warned if you're ordering from Scorpio Shoes though - they have an unsatisfiable "Are you a robot?" hurdle to jump through before you can input your card and ID details... click all the traffic lights pics, then all the cars, then all the bicycles, then all the... no, just give up on all the bargain items in your basket. There are many trouble-free purchasing opportunies

13 août 2024
Avis spontané
Noté 1 sur 5 étoiles

I bought the cluster navy sandals on…

I bought the cluster navy sandals on 2/6/2024 and they have totally worn out at the heels. The strange thing is that they have worn out on the inside step, rather than the outside step! I haven’t been back to the shop where I purchased them as yet, but I shocked that they have not lasted the month, bearing in mind for the most part of June it has not been sandal weather.

2 juin 2024
Avis spontané

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